Noise margin and orange light flashing on hh5

Hi, I've had infinity 2 installed by an engineer a week ago and since then I have seen the hub disconnect lots of times and the orange power light flashes from anywhere between a minute and and hour with no internet access.
I have checked the stats and I've got a noise margin of 6.1/6.6!! Could this be the reason why I cannot get a stable connection? What can be done about it?? Confused!!!!

Hi Dantheman22,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll sort out an engineer visit for you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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  • Question about Noise Margin and Line Attenuation a...

    1.       For several years I have had a BT telephone line.  From the utilities provided by http://www.kitz.co.uk/adsl I find  that I am connected to the Exchange at Merton Park (BT Code: LSMEPK)  Distance:-   Direct:    960 metres (appx)*  By Road:  1.29 km. Exchange Status ADSL enabled: March 30, 2000 DSL Max enabled:   March 30, 2006 SDSL enabled : Enabled  21CN due : (PSTN) N/A 21CN WBC (Broadband)   Enabled 15.02.09
    2.       I  previously had broadband from UKOnline  and used a Speedtouch 570 adsl modem. I was paying £9.99 for a speed of 1MBit/s – in practice 700K – which was fine for most purposes but BBC iplayer did struggle a bit. UkOnline has been taken over by SKY so I switched to BT Total Broadband Option 3 in mid December, and initially used the Speedtouch 570 as there were delivery delays on BT Home Hub 2.0 due to weather conditions.  Speed was initially very good but did not measure it.
    3.       After Xmas I set up the BT Home Hub and ran a  speed test  - the profile was 2.5MBit/s.  I was disappointed to get less than 3Mbit/s which is needed for BBC iplayer HD.
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    Line state  Connected
    Connection time  0 days, 2:26:57 ------> 6th January 2011
    Downstream  2,268 Kbps
    Upstream  440 Kbps
    ADSL settings
    VPI/VCI  0/38
    Type  PPPoA
    Modulation  ITU-T G.992.5 ---à this apparently means ADSL2+
    Latency type  Interleaved
    Noise margin (Down/Up)  15.7 dB / 31.9 dB
    Line attenuation (Down/Up)  27.0 dB / 9.7 dB
    Output power (Down/Up)  0.0 dBm / 12.7 dBm
    Loss of Framing (Local)  22
    Loss of Signal (Local)  3
    Loss of Power (Local)  0
    FEC Errors (Down/Up)  6512 / 0
    CRC Errors (Down/Up)  0 / 2147480000
    HEC Errors (Down/Up)  nil / 0
    Error Seconds (Local)  2
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    5.       I contacted the BT call centre who talked me through various options. Plugging the hub direct into the master socket made no difference.  They also ran a line test and said the line was fine.
    6.       I therefore browsed the community care forum and find that disappointing speeds are not uncommon. One of the threads mentioned disconnecting the bell wire on the extensions. I follow this advice and removed line 3 on all extensions and then checked the ADSL status on the hub.
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    Upstream  888 Kbps
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    Type  PPPoA
    Modulation  ITU-T G.992.5
    Latency type  Interleaved
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    Line attenuation (Down/Up)  27.0 dB / 9.7 dB
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    Loss of Framing (Local)  0
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    Loss of Power (Local)  0
    FEC Errors (Down/Up)  0 / 0
    CRC Errors (Down/Up)  0 / 2147480000
    HEC Errors (Down/Up)  nil / 0
    Error Seconds (Local)  0
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    B.      Are the line attenuation figures acceptable for a distance of under 1.5kilometres to the exchange?
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    D.      From the forum it seems to take several days for speed adjustments to be effected or to take effect – is this a technical issue or a policy issue?
    Many thanks.
    Robert
    Solved!
    Go to Solution.

    Good Morning - it is now 6 days since this posting. During this time there have been 2 resets of the adsl line
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    Fri, 2011-01-14 03:28:54 - Initialize LCP.
    Fri, 2011-01-14 03:28:54 - LCP is allowed to come up.
    Fri, 2011-01-14 03:28:54 - CHAP authentication success
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             System Up Time 157:54:52               
          ADSL Link          Downstream          Upstream              
          Connection Speed           11199 kbps           1091 kbps                
          Line Attenuation           27.0 db           9.9 db                
          Noise Margin           14.8 db           9.2 db               
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     Download Speed    1288 Kbps
     0 Kbps   2000 Kbps
    Max Achievable Speed
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      Upload Speed       896 Kbps
    0 Kbps   1091 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 896 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1091 Kbps

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  • Changing the default item in SPRO

    after navigating to the following path: SPRO>Financial accounting(NEW)>General Ledger Accounting(new)>Periodic processing>Document-->Define Financial Statement Versions. Now, right click "Define Financial Statement Versions" and select 'Display Techn

  • Document management

    I work on a large cfmx application that stores documents. The number one requested improvement is that users be able to open a word document, make changes and have them save directly to the server without having to re-upload. I am told Sharepoint Por

  • Bug or feature? - DHCP with static entries gives "wrong" DNS?

    Server 10.4.8 G4 Xserve Bonded interface (built-in and PCI, LACP) DHCP, DNS and "more" running. DHCP static IP entry (?) windows (and mac?) machines get their DNS IP from the server DNS setting from Network config, not from DHCP config ??? Machines w

  • How to override setText for custom JButton

    Hi From the Swings Hack book, I have the code for a custom JButton. I would like to setText for this button so that the text is set over the image on the button. Would someone know how I can do this? import java.awt.*; import javax.swing.*; public cl