Noise on broadband talk phone

Periodically I get severe noise when answering incoming landline calls on my broadband talk phones - outgoing calls via BB Talk are OK. Incoming calls answered on my land line phones are OK.When I reset the hub the problem disappears for a few days before returning.Have changed cables and all filters.problem only startedwhen upgrading from Hub 1 to Hub 2 - any suggestions please without reverting to Hub 1

Hi dido,
How many Hub Phones are you using, and what model are they? Have you tried testing the call quality by using a different handset?
Stephanie
Stephanie
BTCare Community Manager
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Similar Messages

Broadband Talk - No details

Hi,
I'm a new customer with BT and have recently been set up on Broadband 3 package and sent a homehub phone. I did not receive any paperwork or emails with my broadband talk phone number etc? I've trawled through the site, but anything relating to BB Talk requires a BB Talk phone number. Could someone please point me in the right direction so that I can obtain one please?
Many thanks
Ryan
Solved!
Go to Solution.

You will need to reset the hub to factory default first, to reset any existing config.
Then login to your Broadband Talk account at https://service.btbroadbandvoice.bt.com/selfcare/consumerYourAccount
Then select the option to configure your equipment. This should update your configuration file in the hub.
Then make sure that telephony is enabled in the hub menu.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Using Broadband Talk as main phone line

Hi there, just looking for a bit of advice/guidance.
I've got a Home Hub 2.0 and the Hub Phone 2.1, so I'm pretty impressed with the set up, despite only using the phone on occasion.
All the phones in our house (about 5) are knackered and need replacing. I've been considering making a switch towards the BBT, by getting another 4 Hub Phone 2.1s (not paying BT prices mind...) and subscribing to the Anytime BBT calling plan. Currently we have the equivalent landline calling plan, so that could be cancelled.
My thinking is that the 5 phones could be distributed around the house in the same way that are current phones are, and then each room would have access to the BBT line primarily, and then the normal line by pressing 5.
Is there anything else I should consider before making this change? I am aware of the emergency calling provisions etc. Has anyone else set up their home like this? How is it going?!
Many thanks,
Tom

I have the original home hub, and have four hub phones dotted around the house.
Broadband talk does allow you to make a number of simultaneous calls using the same number, and also answer incoming calls on your normal phone line as well.
You can only make one outgoing call on your normal phone line, by dialling "5" from one of the phones.
As we make most of our calls in the evening or weekend, they are free, so we have no need for any extra calling plans.
Overall it works quite well. We do have a normal phone if there is a power cut, but we also have mobile phones anyway.
Remember also, you have a phone socket on the home hub which is connected to BBT.
I suspect that the new hub phones are probably better than the original ones, which can be a bit quiet.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT Talk Broadband IP phone alternative

I am considering an 'upgrade' to my BT home broadband service - an 'upgrade' that will in fact provide a downgrade in optioins in that broadband internet phone is no longer provided as part of the BT Home Hub
I do not need a number for incoming calls, just the facility to make outgoing calls via my BT broadband connection using a handset
What recommendations would forum members have?
Thanks

There are a number of voip providers out there (Sipgate, vonage) to name 2.
I use sipgate. You will need some form of terminal adaptor that will plug into your home hub and then a standard type phone plugs into that.
You can have an area code of either your home town or pick one from any other nationally.
Calls are free from sipgate to sipgate customers.
Mine works as a pay as you go. I have about £5 on the account and just gets deducted when you make a call. No charge for incoming.
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If I have solved your Issue please click the "Mark as accepted solution" button.

BT Broadband Talk

I was aware that BT was stopping supplying the service to new customers, but just read that the service is planning on being canned in 2014.
As this was an integral part of the service when I joined and I do make use of the service, hence my renewals over the years is there going to be a replacement service for VoiP by BT ??
I'm aware of smarttalk and have used it occassionally, but this in no replacement for the additional effective second line service that BT Broadband Talk provides

Broadband Talk has caused a lot of problems for BT, especially when people were paying for unlimited calls on their landline, and did not realise that if they used BBT, the call package would not apply.
People did not fully understand the service, and many thought that the hub phones connected to their wireless network.
There were also reliability issues when the HH2 was introduced. With the introduction of the HH3, BBT was not supported anyway. Also with the advent of services like Skype, the cost of maintaining the BBT service, for the dwindling number of users, forced BT to rethink.
BT still supply VOIP services to BT Business customers.
Its still unclear what BT are going to do about the remaining BBT users. I would have hoped that they would come to some arrangement with a VOIP provider, to port numbers across, and arrange a discounted deal for a limited period of time.
I still use BBT, as it gives me the free evening calls.
BT SmartTalk does give some extra flexibility for customers with a mobile that supports it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What are the advantages of BT Broadband Talk?

Before it used to be that using the SIP phone you got free calls after 6PM.
Since then the standard line rental package now seems to include it and of course last month it was pushed out to 7PM!
I forgot and got £25 broadband talk bill, but what benefits are their now to use the Broadband Talk over the normal cordless phone on my land line???

Redflake wrote:
IanC wrote:
Teenage offspring can chat with thier buddies all night for free, without tieing up the landline.
They could also chat all day and cost you a packet.
They can do that with a landline just as easily and last time I checked, most of the call charges were the same.

Why can't I use broadband talk to call Peru at the...

In the list of destinations there are lots of countries including Mexico and Argentina, but no Peru.
My wife is peruvian and makes calls several times a day. Hence the reason I set up the Broadband Talk. She has to purchase cards from the post office and dial a prefix number. It would be nice to be able to use the Talk phone without having to do this. Is there any particular reason why Peru is not in the list, or is it an oversight?

Hi SeanT,
Thanks for posting. I'm not really sure why Peru isn't on the list. It's most likely down to the network infrastructure that may not allow us to supply a quality service. I'll see what I can find out.
Cheers
David
BTCare Community Mod
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Renewal of Broadband Option 3/ Broadband Talk disa...

Where to start...
On Thursday we decided to contact BT about renewing our Broadband Contract for another year and enabling BT Sport on our Sky box. Sky had spontaneously offered a great deal to switch to their BB but we were happy with BT after having Option 3 and Anytime Broadband Talk calls for some years.
I did explain the reason why we had the package we did to the person on renewals. I am a carer for my mother who after a major stroke is paralysed and bedbound and has very limited communication. We need daily contact with hospitals, carers etc (hence paying for a 24/7 call package).
I explained we had just one phone. Not a landline phone. A BT 750 using Broadband anytime talk catering to her needs.
We were given a renewal figure, asked if we wanted to save money by paying line rental in advance - so I paid £141 for this purpose.
The lady tried to set up BT Sports using our Sky card number without success but said there was a procedure form to send to Sky to resolve this.
An hour afterwards I tried to use our BT 750 and got a message saying 'You cannot make or receive calls on this phone'. I rebooted our old hub, twice, without success then called BT. I had to use my mobile and used up all my credit. As a carer it is five days before I can leave the house to get more as carers give me 2 hours per week when they take over so I can go to shops etc.
In desperation as to what to do I tried pressing 5 (as you could do to get a landline call) - though, as I had told the person renewing us, we never used our landline as we paid for a 24/7 anytime call package on broadband so why would we.
This got a signal and I gambled on calling BT this way (hoping an 0800 number to be free even on the landline - as it was NOT free on my mobile).
It took almost 3 hours and countless holds being passed throgh about 8 different people around the world but nobody could fully resolve what had happened.
I was told that I should have had a letter about Broadband Talk ending (I had not heard of this or got a letter) and that renewals were now adapted to the same package on the landline. This meant we lost the broadband phone number alloted to us when we joined BT broadband from that moment of our renewal. This loss was never explained during renewal as it obviously creates massive problems for us. ALL our medical support (lots of it) have that broadband number and have used it for years - not the landline number we now discovered that we had to use for everything instead. I was told just to let everyone know as they would be unable to get hold of us now otherwise!
Worse still, whilst we had paid for Anytime broadband talk from the off years ago (our last bill was £142 for 3 months so not on a cheap deal) we now had a SEVEN DAY gap before they moved this to our landline. Why? Nobody had a clue.
So we were supposed to either leave my mum in danger by not having any way for medical teams to contact us for a week or pay for all these calls to notify them of the change of number before our 'renewal' kicked in a week late.
I kept asking why they did not just keep the Anytime Broadband Talk going for 7 days until the switch to landline (after all we were paying constantly for years and just renewing not a new customer) or apply the switch to Anytime on landline immediately. Nobody knew. Nobody could fix it.
One very fine chap in cancellations (after 3 hours we had had enough and wanted to quit BT for Sky) said he would try to fix it overnight and was very helpful. But his attempts to cancel and rebook simpy made things worse. I had to pay the £141 line rental a second time and after trying to get our Broadband Anytime number/calls back immediately (no) or our Anytime Calls on landline immediately (no again) we ended up with it being pushed back a further day to 8 days without a call package by this method!
Our BT 750 receives no incoming calls (even from those calling our 'new' number) and we can only call out from it by pressing 5 and (we assume) paying for every call to notify essential medical staff.
I guess we also now need to buy a new phone which is not fair on us as all we wanted to do was renew our broadband with BT!
Over two days on nothing has changed, despite more calls. It was suggested we pay for the calls and if charged argue it out on our next bill in October. As I had to give up my job to look after my mum 24/7 some years ago I regard all of this pretty horrific treatment by BT. We are not exactly rich.
To cap it all the order confirmation e mail has never arrived. Another 30 minute call via 3 people brought a promise it would be with us within 4 hours. That was yesterday afternoon. It hasn't.
Oh, and we now have a bill today that will come out of my bank by direct debit soon. This charges us both for landline - as we have not paid this, it says (despite paying TWICE the £141 advance savings rate) - and charges for the coming 7 days for our Broadband Anytime Talk package. The one they took away immediately from us leaving our phone useless!
You could not make it up
And it also charges us in advance for 6 weeks for our Anytime 'Evening and Weekend' calls on landline into August despite we having taken out an ANYTIME 24/7 call package for all the reasons I have explained to about 10 BT personnel all across planet Earth in the past 2 -3 days.
I am astounded that such chaos can ensue over what to me seems a simple request - to just renew the BT broadband and calls package that we have had for years for another 12 months.
As you can imagine I will take a huge amount of persuasion to ever trust BT again.
Can anyone help, please?

Thanks for your kind replies.
As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days.
The person who really tried to help us (Andrew - a gem) did his best to get the computer to put our Anytime calls package on landline immediately. But all he succeeded in doing was putting it back to next Friday!
I have checked recent usage and we WERE charged for the one call I made on Friday to urgently notify the local carers. It is already on our next bill alongside the sums for our 24/7 Broadband Talk calls package which they also want us to pay for until next Friday after they took the thing off us last Thursday!
They are only applying free weekend calls - it seems - and as they have twice failed to send the e mail confirmation of our order I suspect this is all they are giving us - despite the fact every BT person I spoke with said we were getting Anytime calls, citing the £7 pm charge for this and despite that being what we had before, what we asked to be renewed and what we absolutely need as I told people over and over at BT.
Doctors, carers, etc need to be called during the day - hence why we have always paid for the Anytime calls package.

Getting broadband talk set up

hi guys iam wondering if anyone can help me after finally getting my phone and broadband on after 6 weeks since i 1st requested service iam having problems setting up my broadband talk. i have been sent no password to logon, i have tried resetting password and it then asks me for my mothers maiden name which is obviosly no what i gave them and iam stuck. i have tried phoning every number to get this sorted bi jst keep getting told it was posted to me i have received nothing not even my bt email address. the onlything i have received is a bill for the modem. i have tried calling the tech support number but it jst keeps saying its closed and i cant get any further forward. so far iam not impressed with customer service infact its shocking. does anyone know when this tech helpline is open? its says its supposed to be 24hrs. all i want is my password reset so i can use the services. please can someone from bt help me thanks

jst tried it again0800 111 4567 it saying its closed, she says press 1 if this is the number you want tospeak about then it says press 1 for tech which i press. then a message saying "we are really busy at the min and you might have to queue for an answer. then rings twice and says " sorry but the helpdesk your trying to reach is closed"
whats going on why is everything always so difficult with bt i only have a simple question

No More Broadband Talk: dumbest marketing decision...

As part of my "upgrade" to BT Infinity my BT Broadband Talk number stopped working.
I knew that the Homehub 5 wouldn't take a plug in 'phone but I figured at least my BT Softphone would keep working. Softphone is what I use when I'm travelling; it's a global "follow me" number. Yes folks, Broadband Talk could find me in China or anywhere else when my laptop was logged in.
No more! Broadband Talk has been terminated.
Not only is this inconvenient as it's the number on all my business cards and email signatures, it's also a double dumb decision by marketing folks.
I used to pay call minutes for using Softphone, even when on another carrier's broadband eg when abroad
I now have to use a free service like Skype or another VoIP provider when at home so BT still carries my voice traffic for no extra revenue
I checked the support pages and found this advice http://bt.custhelp.com/app/answers/detail/a_id/32498/c/346,433,441
So the advice being give out is contradictory.
Looks like marketing folk have been found with one smoking gun and one hole in the foot!

You may be able to port the number over to BT Business VOIP, other people have done it, where its business critical.
BT residential T&Cs do not permit business use anyway.
http://business.bt.com/phone-services/voip/
Broadband Talk is being phased out, and existing customers now pay £3.50 a month for the service.
Its not available to new users, or if you upgrade to Infinity.
The link you refer to is for those non-Infinity users, who have the HH3, 4, or 5.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Constantly dropping since Broadband Talk...

Firstly - if anyone from BT reads this and cares about customer service and support, get a grip it is the worst support I have ever had the need to contact!
Two weeks ago I finally swap my fully working and stable Netgear router over to a Home Hub, with the intention of getting rid of my Vonage VOIP service (which works a treat, but costs!) and use the Broadband talk service. The hub and phone arrived on the 10th (I think) and plugg in and all worked well ... however it would seem that I did not have the required broadband talk number and password. It took nearly two weeks of long phone calls to various people getting no where, when finally last night they activated it and sent out the relevant information via email!
However now my broadband connection is constantly dropping, and broadband talk light sometimes goes back to blue, but often just stays at orange ... and as the broadband is dropping (as I type, but hopefully I'll get a window to post it in) my internet connection is now useless.
Performing the line check on the BT website said there was a fault and gave me a reference number and a number to call. That's when two and half hours of passing around started. They tell me I don't have a line fault, that it is a fault at my end.... they seem **bleep** bent on finding something they can blame it on. Are you connected via wireless or ethernet, well I have both. Which operating system, well I have Seven, Vista, XP Pro, 98, Me, an PS3 and an Iphone. Then we move down the it must be the cables to the socket in the house (well not changed since last night when BBT was activated!), and then I have to move the cupboard in the hall to get access to the master socket to tell them what it looks like! What is the point of that one!!
I am told that it is purely a coincidence that it dropped when the BBT was activated (one **bleep** of a coincidence!) and after much more discussion finally I was told that he was 'honestly sorry' that I had a problem, and would book an engineer to look at it tomorrow between 8am and 1pm, but they need 48 hours to resolve it! Basic maths that one!
Has anyone else experienced these problems? Why is BT customer support so scripted and if your problems don't follow the tick boxes they are lost, and just start again? If I pay my phone bill late, I get charged a fee for doing so ... what compensation do I get for loss of service?
The broadband lights finally came back on so I'll try the post option.

Further to my last, this is a section of the event log from the router, the VOIP certainly appears to be having a problem..... (I've removed my phone number so the ***'s are normally a number.
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:50:11  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:50:10  24 Sep
FIREWALL event (1 of 1): deleted rules
12:50:10  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.6 dB)
12:49:58  24 Sep
FIREWALL event (1 of 1): created rules
12:49:58  24 Sep
xDSL linestate down
12:49:58  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:43  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:49:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
12:47:07  24 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:44:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:44:41  24 Sep
FIREWALL event (1 of 1): deleted rules
12:44:41  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.3 dB)
12:44:28  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:44:24  24 Sep
FIREWALL event (1 of 2): created rules
12:44:24  24 Sep
xDSL linestate down
12:43:10  24 Sep
CONFIGURATION saved by TR69
12:43:02  24 Sep
SNTP Synchronised to server: 213.123.20.170
12:42:42  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:42:42  24 Sep
FIREWALL event (1 of 1): deleted rules
12:42:41  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:42:40  24 Sep
PPP link up (Internet) [86.129.29.132]
12:42:40  24 Sep
PPP CHAP Chap receive success : authentication ok
12:42:40  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:42:36  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:42:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:27  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:23  24 Sep
xDSL linestate down
12:42:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:42:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:41:58  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:51  24 Sep
xDSL linestate down
12:41:49  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:41:29  24 Sep
PPP link down (Internet) [86.129.24.10]
12:41:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:41:05  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:41:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:41:04  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:40:48  24 Sep
FIREWALL event (1 of 1): created rules
12:40:48  24 Sep
xDSL linestate down
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:38:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:38:05  24 Sep
FIREWALL event (1 of 1): deleted rules
12:38:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.2 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.5 dB)
12:37:50  24 Sep
FIREWALL event (1 of 1): created rules
12:37:50  24 Sep
xDSL linestate down
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:35:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:31:56  24 Sep
LOGIN User admin logged in on [HTTP] (from 192.168.1.66)
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:30:20  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:30:19  24 Sep
FIREWALL event (1 of 1): deleted rules
12:30:19  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.4 dB)
12:30:02  24 Sep
FIREWALL event (1 of 1): created rules
12:30:02  24 Sep
xDSL linestate down
12:29:05  24 Sep
CONFIGURATION saved by TR69
12:28:33  24 Sep
[CWMP] Too many AUTHENTICATION FAILURES CPE -> ACS.
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:28:30  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:28:29  24 Sep
FIREWALL event (1 of 2): deleted rules
12:28:29  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:28:15  24 Sep
FIREWALL event (1 of 2): created rules
12:28:15  24 Sep
xDSL linestate down
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 400 Too many contacts - SIP message received
12:27:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:52  24 Sep
PPP link up (Internet) [86.129.24.10]
12:27:52  24 Sep
PPP CHAP Chap receive success : authentication ok
12:27:51  24 Sep
PPP CHAP Receive challenge (rhost = ESR5.Sheffield3)
12:27:47  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:41  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:40  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 23.0 dB, Up: 7.3 dB)
12:27:35  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:32  24 Sep
PPP link down (Internet) [86.137.179.222]
12:27:29  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:27:27  24 Sep
xDSL linestate down
12:27:08  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:27:08  24 Sep
FIREWALL event (1 of 2): deleted rules
12:27:08  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 11.9 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.5 dB)
12:26:55  24 Sep
FIREWALL event (1 of 2): created rules
12:26:54  24 Sep
xDSL linestate down
12:26:54  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:07  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:26:06  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:26:05  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.0 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 7.2 dB)
12:25:53  24 Sep
xDSL linestate down
12:25:53  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 200 OK - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] 401 Unauthorized - SIP message received
12:25:24  24 Sep
VOIP: [2.0A] [************] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
12:25:23  24 Sep
FIREWALL event (1 of 1): deleted rules
12:25:23  24 Sep
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 13.8 dBm, Up: 12.1 dBm; line Attenuation Down: 13.0 dB, Up: 6.0 dB; snr Margin Down: 22.0 dB, Up: 6.9 dB)
12:25:17  24 Sep
LOGIN User Basic logged in on [HTTP] (from 192.168.1.66)
12:25:10  24 Sep
FIREWALL event (1 of 1): created rules

Unable to use Broadband talk to get through menu s...

When I use my hub phone on broadband talk to dial a service that has menu options (press 1 for...) none of the buttons register. If I dial 5 to use my landline, using the same phone I can use these menus. Is broadband talk incompatible with these service?

Hi
I am going to have the same problem as you shortly.
I have contacted a company called Sipgate who tell me I should be able to port my BT voip number to them.
I have not investigated any further at this stage as I am in a fixed term contract with BT, but hope to be able to port my number with either Sipgate or another VOIP later in the year.
If you decide to give this a try let me know how you get on.

Broadband Talk: Messaging Voicemail- unable to set...

I'm trying to set up the Broadband talk messaging service. I log into my broadband talk account and go to the Calling features option. Choose 'add voicemail to account. Only one option there to select the 'Voicemail - no extra charge'
I do this and everytime I get the message:
'Sorry we are not able to process your request. Please try after some time.'
I have waited not only a few minutes, a few hours and even a few days, still the same message. I have only recently got this set up and was on the phone for about an hour with a very helpful person and we eventually got the talk working after having to totally reset my hub to manufacturing settings and set everything back up again. I'm wondering if it is another glitch somewhere?
Any suggestions or do I need to spend more time to the call centre?

Hi SeanT,
Thank you for posting. That does sound really frustrating. I can help you get your voice mail added to your Broadband Talk account. Email [email protected] with your BT account details, along with a link to this thread.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Didn't recieve my BT Broadband Talk number?

Hi There,
I signed up for BT infinity and BT Broadband Talk about a month ago, the broadband was installed and works fine, but didn't come with the hub phone, which I bought last week. But the phone light on my home hub is out, and when I try to activate it it asks me for my BT Broadband Talk number and password which were never given to me, I've checked my email very throroughly and didn't get it in a letter. What should I do?

Caliandris wrote:
Hi There,
I signed up for BT infinity and BT Broadband Talk about a month ago, the broadband was installed and works fine, but didn't come with the hub phone, which I bought last week. But the phone light on my home hub is out, and when I try to activate it it asks me for my BT Broadband Talk number and password which were never given to me, I've checked my email very throroughly and didn't get it in a letter. What should I do?
If you have ordered it you should get it. However, did BT supply you with a HH3 box, if so, then the HH3 does not have a BB talk phone connection. As the other post said, BT are doing away with BB Talk, because Broadband get free calls evening and weekends with their land lines.

BT Broadband Talk softphone

Because of some problems I've had since using the Homehub I've reconnected my Netgear DG834 router an in order to use BBtalk I'm trying to install the softphone but it's digging it's heels in and refusing to connect and giving me the following message "Softphone cannot connect to the network,PLease check your internet connection,if the problem continues,you are advised to wait and try again later .(GW_10500)
Any ideas what the problem could be ?
The problems I was getting with the hub is that it disconnected frequently and directly before each time it disconects the event monitor reports the event " VOIP: [2.0A] [44xxxxxxxxxxx] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent"
As follows -
xDSL linestate up (ITU-T G.992.5; downstream: 7127 kbit/s, upstream: 954 kbit/s; output Power Down: 20.8 dBm, Up: 12.4 dBm; line Attenuation Down: 42.5 dB, Up: 23.7 dB; snr Margin Down: 5.0 dB, Up: 9.9 dB)
PPP link down (Internet) [86.162.43.217]
xDSL linestate down
FIREWALL event (1 of 29): created rules
xDSL linestate down
VOIP: [2.0A] [44xxxxxxxxxxx] [FXS DECT1 DECT2 DECT3 DECT4 DECT5] REGISTER - SIP message sent
Could there be a link ?
djh22

If you have registered Softphone using your BTB talk phone number, then the call rates are the same as that number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Noise on broadband talk phone

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