NOISE WHILE PRINTING (SPRING/METAL ALIKE SOUND)

HI,
WE ARE USING AN HP OFFICEJET 6500A PLUS PRINTER, IT'S BEEN 2 WEEKS NOW SINCE THE IRRITABLE SOUND STARTED.
IT IS A LOUD SPRING LIKE SOUND WHEN PRINTING. I TRIED CLEANING AND ALIGNING BUT DID NOT WORK. I HAVE CHECK PAPER JAM PROCEDURE ALSO BUT STILL FAILED. I TRIED MOVING THE CARTRIDGE MANUALLY, IT IS NOT MOVING.
I OPENED THE PRINTER AND CHECK WHAT IS THAT SOUND, THERE IS SPRING JUST AT THE BACK OF THE CARTRIDGE I TRIED MOVING IT, IT IS THE SIMILAR SOUND THAT IS COMING PUT WHEN PRINTING.
WHAT CAN I DO TO STOP THIS ANNOYING SOUND?
THERE IS A NOISE WHEN ORINTING, IT WILL SUDDENLY STOP AND A PAPER JAM ON THE SCREEN WILL APPEAR, EVERYTIME WILL CHECK THE PAPER JAM BUT EMPTY. NO PAPER JAM HAPPENING ON THE PRINTER.

Hello SPNGEBOB0212,
Welcome to the HP Forums.
I see that you are having an issue with a very loud sound from the printer.
Judging by the amount of steps that you have already taken, I believe this to be a hardware issue.
I suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hello SPNGEBOB0212,
Welcome to the HP Forums.
I see that you are having an issue with a very loud sound from the printer.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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