Noisy line - "this issue is already known to us"

hello
I've been having a noisy phone line problem. I've tried the check facility a few times, but nothing has shown up and I'm nervous about being charged £100 I don't have to call out an engineer. Tonight, I tried to use my phone again, the line sounded as if it's blowing a gale and when I try the online phone checker I get a message telling me that:
"this issue is already known to us"
I therefore don't seem to be able to report an issue and I have no idea what you are doing about it. Can someone help me please?
Thank you.
Anthony

Hi and welcome to the forum.
How long has this being going on?
Have you tried all the checks with phones in sockets etc etc? [Using corded handset].
Long shot: make a cuppa, and ring BT and ask them to physically check the line.
I had a noisy/crackly line, which was sorted once an engineer visited the exchange. Right as ninepence now.
AQ.
"Welcome to Royston Vasey - You'll never leave."

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    unloading current configuration.
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    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
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    Disassociated with station 10:68:3f:46:d2:69
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    5
    Disassociated with station 10:68:3f:46:d2:69
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    unloading current configuration.
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    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
    May 15 12:42:28
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
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    Rotated TKIP group key.
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    Associated with station 78:a3:e4:ba:90:42
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    Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
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    Connection accepted from [::ffff:192.168.1.170]:49771.
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    5
    Connection accepted from [::ffff:192.168.1.170]:49773.
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    unloading current configuration.
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    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
    May 15 12:45:18
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
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    Associated with station 24:fd:52:d0:3c:50
    May 15 12:49:13
    5
    Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
    May 15 12:51:19
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:20
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:20
    5
    Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
    May 15 12:51:26
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:30
    5
    Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
    May 15 12:51:30
    5
    Disassociated with station 24:fd:52:d0:3c:50
    May 15 12:51:31
    5
    Rotated TKIP group key.
    May 15 12:51:31
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:31
    5
    Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
    May 15 12:51:34
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:38
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:40
    5
    Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
    May 15 12:51:40
    5
    Disassociated with station 24:fd:52:d0:3c:50
    May 15 12:51:40
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:41
    5
    Rotated TKIP group key.
    May 15 12:51:42
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:42
    5
    Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
    May 15 12:51:47
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:49
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:49
    5
    Installed unicast CCMP key for supplicant 24:fd:52:d0:3c:50
    May 15 12:51:55
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:57
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:51:59
    5
    Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
    May 15 12:51:59
    5
    Disassociated with station 24:fd:52:d0:3c:50
    May 15 12:51:59
    5
    Rotated TKIP group key.
    May 15 12:52:05
    5
    Associated with station 24:fd:52:d0:3c:50
    May 15 12:52:09
    5
    Deauthenticating with station 24:fd:52:d0:3c:50 (reserved 2).
    May 15 12:52:09
    5
    Disassociated with station 24:fd:52:d0:3c:50
    May 15 12:52:20
    5
    Disassociated with station 24:fd:52:d0:3c:50
    May 15 12:59:22
    5
    Connection accepted from [::ffff:192.168.1.170]:49810.
    May 15 12:59:22
    5
    Connection accepted from [::ffff:192.168.1.170]:49812.
    May 15 13:00:07
    5
    Connection accepted from [::ffff:192.168.1.170]:49817.
    May 15 13:00:07
    5
    unloading current configuration.
    May 15 13:00:22
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
    May 15 13:00:22
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
    May 15 13:00:22
    5
    Rotated TKIP group key.
    May 15 13:00:35
    5
    Associated with station 78:a3:e4:ba:90:42
    May 15 13:00:35
    5
    Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
    May 15 13:02:00
    5
    Connection accepted from [::ffff:192.168.1.170]:49826.
    May 15 13:02:00
    5
    Connection accepted from [::ffff:192.168.1.170]:49828.
    May 15 13:03:14
    5
    Connection accepted from [::ffff:192.168.1.170]:49832.
    May 15 13:03:15
    5
    unloading current configuration.
    May 15 13:03:31
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
    May 15 13:03:31
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
    May 15 13:03:31
    5
    Rotated TKIP group key.
    May 15 13:04:03
    5
    Associated with station 78:a3:e4:ba:90:42
    May 15 13:04:03
    5
    Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
    May 15 13:05:07
    5
    Connection accepted from [::ffff:192.168.1.170]:49843.
    May 15 13:05:07
    5
    Connection accepted from [::ffff:192.168.1.170]:49845.
    May 15 13:06:15
    5
    Connection accepted from [::ffff:192.168.1.170]:49848.
    May 15 13:06:16
    5
    unloading current configuration.
    May 15 13:06:31
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 3).
    May 15 13:06:31
    5
    Deauthenticating with station ff:ff:ff:ff:ff:ff (reserved 2).
    May 15 13:06:31
    5
    Rotated TKIP group key.
    May 15 13:07:04
    5
    Associated with station 78:a3:e4:ba:90:42
    May 15 13:07:04
    5
    Installed unicast CCMP key for supplicant 78:a3:e4:ba:90:42
    May 15 13:08:08
    5
    Connection accepted from [::ffff:192.168.1.170]:49854.
    May 15 13:08:09
    5
    Connection accepted from [::ffff:192.168.1.170]:49856.
    May 15 13:08:20
    5
    Connection accepted from [::ffff:192.168.1.170]:49858.
    May 15 13:12:31
    5
    unloading current configuration.
    May 15 13:32:36
    1
    WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
    May 15 13:32:57
    1
    WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
    May 15 13:33:09
    1
    WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
    May 15 13:33:22
    1
    WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
    May 15 13:33:33
    1
    WPA handshake failed with STA 1c:7b:21:9c:20:fd likely due to bad password from client
    May 15 15:21:21
    1
    WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
    May 15 15:21:26
    1
    WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
    May 15 15:21:41
    1
    WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client

    It says you have the wrong password.
    WPA handshake failed with STA 10:68:3f:46:d2:69 likely due to bad password from client
    Reset the TC to factory and start again.
    But do not be surprised if the v5 utility no longer works to do the setup.

  • TS1587 will apple fix this issue free of charge? it seems that it is a known issue

    will apple fix this issue free of charge? it seems that it is a known issue
    my IMAC will not start at all.i press the power button and nothing happens and i bought it a year ago. i tried everything but it seems that it is a know problem reported by other users

    You still haven't provided any useful information, the  machine has a 1 year warranty and if it's less than 1 year old you can still buy AppleCare. If it is over 1 year old then you have missed your opportunity and will have to pay for any repairs. Known issues may only be known to you and a few others, it may not be wide spread at all. When posting you have to be very specific, we have no idea what you are thinking and cannot see or touch your machine so you have to be much more descriptive.
    Good luck,
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  • HT6030 Having major Mail problems since I updated Maverick on my 27" iMac. Delays deleting emails and moving emails to other folders. Anyone else having this issue? If so, any known fixes?

    I have an iMac that around 3 years old. Just installed Mavericks when it first was released. I also have a Time Capsule (2TB) that runs my network to my other three Apple devices: iPad2, iPhone 5s and a new Apple TV. Having major Mail issues here. Everything is very delayed and extremely slow. Moving emails to other folders sometimes takes a few minutes and the same goes for deleting emails. Delete them and they don't go into the trash for several minutes. It's getting very frustrating to say the least. Mail also quits very often. Mail also will freeze with the little color ball spinning, therefore I would have to force quit Mail. When the errors occur, it's automatically sent to Apple but there hasn't been an update since 10.9.1 that has fixed it. Apparently, that update was only for gmail issues. Anyone having the same problem? Fixes please?

    I have my entire network and all Apple devices setup as IMAP, not POP. If your settings are setup as a POP account on all devices, emails will not erase when deleted on your other devices. Just something to keep in mind. I'm sure you're aware of this but just wanted to throw it out there. Google IMAP vs POP. However, it seems like your having the same issues as I am. I'm going to swing by an Apple store by me and speak to the genius bar and see if they can come up with something or are aware of this issue. Keep you posted.

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