Nokia 1020 repairs? Quality of device?

I have had a Nokia 1020 for less than a week, and already the chassis is scuffed from being in my pocket (on its own) and I just dropped it out of my hand on to my desk (a fall of approx. 20cm) and the glass in the corner of the screen is chipped.
If my rubber case had arrived yet this probably wouldn't have happened which I am annoyed about, but serious a phone should be able to withstand THAT without damage.
Is there anything I can do?
I'd have thought being in Finland would give me good customer service, but their phone number basically says "go to the website" and online chat support says it is open between 9.00 and 17.00 (it is 14.28 right now), except public holidays (which it isn't today) ... and it is closed.
Horrible feeling I have made a terrible mistake going back to Nokia after my awful experience with the N8

You are so right. Put the best smartphone camera on earth in a device that is fragile. I was on one knee doing yard you, mine fell about 1.5 ft and glass cracked. I have Assure Service contract. Store offered me $340 credit so I pay $245 to move up to a 1520, 1020 no longer available AND pay $49 deductible. I decided to just go out and find the best repair shop I can, repair the GORILLA glass and get and extremely protective case. Anybody know of a good repair shop in Houston? Oh, BTW, MS store tech said Nokia glass is trickier than most to repair. That's just great. Weak AND hard to fix, good combo. At least I'll get to keep the banging 41 MP camera.
WJC

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Nokia 1020 for aerial photography and problems

Hello friends
I need help.
I am planning to use Nokia 1020 for aerial photography purpose but thinking of possible problems which will come on my way.
1. How can I get the live feed from my Nokia 1020 on to the screen on ground ?
We have setup for getting the av out from other cameras but before buying lumia I want to make sure that it also works the same way.
Any clue ?

Hi, I'm sorry to hear about your problems.
It' could be that your device suffers from some kind of hardware failure which just happened to occure after updating your phone. If it seems to be related to you moving the device, putting it down and then it reboots - it could be loose contacts. In that case you will have to get it replaced or repaired. If it's within warranty - you could either return it to the place you bought it from to make them handle the warranty case through Nokia - or visit a Nokia care point straight away.
What I would do if it does not seem clear it's a hardware failure, is to back up everything I need, and then reinstall the current firmware with Nokia software recovery tool.
Then I would try using it for some time without reinstalling 3rd party apps to see if it still occurs. If it just happens after installing some 3rd party app - it's likely triggering something or it's badly written and causing the issue.
If it however can't be blamed upon any 3rd party service. You will need to have it repaired.

Can not transfer contacts from Nokia 1020 Windows ...

Can not transfer contacts from Nokia 1020 Windows Phone to Mercedes C. Windows Phone states that it is only voice connection when trying to transfer data, and if sharing, Mercedes will not show up as bluetooth device at all. However Merceds show Noika as a device. I tried other phones and they work, smart phones and not smart phones. What to do?

Hi! Can't upload contacts from my nokia n8 to SkyDrive via nokia suite 3.8.48. i choose Instruments - upload to skydrive. then i log in my live.com account, then click "yes" for accses to my data and... nothing happens. initail "copying to skydrive" blue screen with only "later" button available. reinstalling nokia suite, rebootng my phone doesn't help.
Thanks!

Nokia 1020 - make Bluetooth discoverable?

Hello, i have a Nokia 1020 and have just bought a 2014 Mustang and want to pair my phone to the Sync system in the car. The instructions in the car's manual say to turn on the phone's bluetooth and make it discoverable. I have turned it on but see no option to make it discoverable. The system in the car scans for it and after a minute or so says 'no phone'. According to Ford and Microsoft, the 1020is compatible with the Sync system, but it has to be made discoverable.
Don't know if this matters, but the phone has upgraded to Windows 8.1.
Any ideas?
Solved!
Go to Solution.

peterh338 wrote:
The phone is invisible and thus cannot be paired with anything - until you go into that menu on the phone which unhides BT.
I have problems to follow that argument: You have to go for that Bluetooth menu, because Bluetooth is not turned on when you unpack your phone. However, I am not sure about that short-cut in the notification bar – I would expect it to open the Bluetooth menu with first use. I have to double-check, there could be a usability issue.
peterh338 wrote:
a device would not work properly with hidden devices
Not aware of anything like that.
If you have concrete examples, please, report to Amazon, Apple, Microsoft, and here.
peterh338 wrote:
the user *chooses* when it is visible, does what is needed, and then hides it.
The question remains why, because I am not aware of any case which requires this. I was surprised as you, that there is no Bluetooth visibility switch. However, then I recalled my experience: I never ever wanted to change Bluetooth visibility except because I had to. Or stated differently: If is works automatically, as it does right now, I do not loose any functionality – I even gain functionality because I do not have to hurry (time-based Bluetooth visibility) or I do not have to remember about it at all (all-time visibility). That was a great learning experience for me actually: Because everyone does it and because it is done for years, even since day one, something might not be the best software usability.

Nokia 1020 lumia camera issue (and flashlight X)

Hello!
I do not know this absolutely but I noticed after I downloaded a couple of updates, including an update to Flashlight X, on my nokia 1020 that it suddenly started taking pictures on its own back to back with out stopping. The phone also got warm and the battery would deplete.
This was all a couple of days ago. Since, I have deleted the Flashlight x app and this camera problem seems to have gone away.
So far so good. Again its just a hypothesis.
Best,
Jay

hi mate, in this case you will need to contact the developer of the app, as we are a user to user forum only for Nokia products and services.

My nokia 1020 goes off if I put it in my pocket.l

I bought a Nokia 1020 4 days ago. Since then it goes off when I put it in my pocket. It refuses to be on until l reboot it using the volume down and power button.

Hi, ksuksu. Welcome to the Nokia Support Discussions. Can we have your phone's current software version? Have you tried to reset it? Settings > about > reset your phone. As this will delete all your stored data, we recommend creating a backup file:
http://www.windowsphone.com/en-us/how-to/wp8/settings-and-personalization/back-up-my-stuff
Since this is a newly purchased phone, you may consider coordinating this matter with the retailer and askabout their store policy.

All my contacts in Nokia 1020 is deleted

My new Nokia 1020 has deleted all my contact. And I can't add a new contact either.
I just get a warning when I try to add another contact, 'that my Hotmail-contacts are hidden from the list at the moment'.
My Hotmail contact are only mail addresses, those I don't want in my phone diary anyway. So that is ok.
Anyone that can tell me how to get my phonebook / contact working again on my 1020?

Heroknotten wrote:
My new Nokia 1020 has deleted all my contact. And I can't add a new contact either.
I just get a warning when I try to add another contact, 'that my Hotmail-contacts are hidden from the list at the moment'.
People > option (..) > settings > Filter contacts > enable hotmail
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Photo - Nokia 1020: how the best camera phone in t...

Dear Nokia,
I am a huge photo addict and i cannot tell u how excited i was when i first lay my hands on the famous 41Mpx of the nokia 1020. Still - this camera phone became the worst - especially with the nokia black OS update.
With Nokia black update i choose to finally take my high res pix into the .DNG format.
The previous settings (34Mp JPEG) was not satisfactory as clearly the jpeg compression in the phone was not good enough.
Now that i take 41Mpix .DNG files - here are my issues :
- No way to retrieve the original 41Mpx that to plug a USB cable to my PC (come on - we are getting to 2014!)
- No way to watch my brand new raw pictures as .DNG is unsupported by Win8 (i needed to download an Adobe .DNG codec that still does not display thumbnail correctly in Win Explorer - but at least i can open them)
- No way to share my high res pictures : as neither SkyDrive, nor Flickr or any website do accept .DNG files uploaded
- Even when i convert my .dng file to uncompressed .jpeg or .png... well once uploaded to SkyDrive, the thumbnail created by SkyDrive is recompressing the pictures and showing the ugly pixel squares in the skies i wanted to avoid.
- the Low Res 5 Mpix of my pictures - i can share wirelessly anywhere - but they all look worse than any average phone picture (iPhone 4S would do an 8 Mpix of any pictures)
So i have got a hard time to understand your strategy here : why anyone would shift from high res .jpeg (12Mb per pictures) to high res .dng (41 Mb per picture!) on a 32Gb storage phone... if none of this pictures can be watched on a PC or decently shared on the internet ???
At least you could have tried better by adopting a more compatible format like .RAW ?
Unhappy customer (who would have loved to praise the 1020 and ditch his iPhone forever...)
Pierre-Eric

DNG images are supposed to be processed and edited before sharing. The format is owned by Adobe which would be why you need their codec/applications.
I would suggest you teach yourself the basics of photo editing and composition as from your remarks it would seem you expect expert results to happen as if by magic which will not happen. You images will only be as good as your imagination and creativity.
Stay on processed and auto mode if you feel you are not able to properly deal with DNG files as this is not as easy as many seem to think. DNG mode _depends_ on you doing the processing of the images and knowing what you are doing and how to do it.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

How do i sync photos and videos from a nokia 1020 to my ipad? is there an app like photo sync that works with the nokia?

how do i sync photos and videos from a nokia 1020 to my ipad? is there an app like photo sync that works with the nokia?

iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
 Cheers, Tom

Nokia 1020 wireless charging

Hey guys
I will be buying the Nokia 1020 with the wireless charging cover soon. I just want to know if this phone will be compatiable with a QI wireless car holder/charger.
It's one of these:
http://www.ebay.co.uk/itm/QI-Wireless-Car-Charger-Pad-Holder-for-Phone-Nokia-Lumia-920-820-HTC-8X-/1...
It says it supports a samsung galaxy note 3 so it much be able to fit a Nokia 1020 in, tried contacting the seller; no help. They just sent me the same compatible list that is on the product description.
I think it will work but I don't get why they don't mention it, they mention all the phones that doesn't come with a genuine wireless charging. Like iphone doesn't support wireless charging, some company made them specially for them.
Anyway, I just want your opinion.
Thanks.
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Unfortunately Nokia does not have access to retailers stocks so you will need to contact retailers directly for that information. You'll probably find that if you visit a large mall you'll find plenty of stores selling them.

Nokia 1020: browse through apps without touching t...

Hello,
Last couple of days my Nokia 1020 starts browsing through all the apps randomly without me touching the screen. Music starts, photo app is opening, etc.. If I go back to the home screen, it starts again and it freeze after a while. The only think I can do is to restart (power key and volume down). Nothing on the screen is responding.
The screen is not dirty and does not have any visible damage, the problem started out of nowhere.
Any tips?
Thank you,
Cristian

Welcome to the forum, @CChie. Let's try other fixes with your phone. See: http://bit.ly/1vTc1Xr. We'd appreciate any feedback from you about the outcome of doing the provided troubleshooting steps in the link. All the best!
Good day, @Patonthenet. Are you experiencing the same issue as Cchie? By the way, we saw your post entitled "Cyan Update FAULT". Is that issue resolved now? We look forward to your reply.

Hard resetting a nokia 1020, some questions, mainl...

Hi,
im having problems with my Nokia 1020, it hasn't got space, i remove apps and games and in one or two days the problem arises again, i don't know if i have two much photos and/or if it is a problem with bad-behaved apps with banners.
Anyway, i want to hardreset it.
I've already read:
http://www.windowsphone.com/en-gb/how-to/wp8/settings-and-personalization/reset-my-phone
and:
http://www.windowsphone.com/en-gb/how-to/wp8/settings-and-personalization/back-up-my-stuff
It seems pretty stray forward... but i would like to ask if i create a backup, during restore i have the option to carefully select what is restored?
Is the main interface backed up, with all the links?
Questions about 1020 photos and onedrive:
- how do the photo files work on 1020? Does my onedrive account have both the 34 and the 5 mb version?
(- if i want to create a 5mb version of a 34mb, has the phone software the ability to do that?)
- does onedrive account has all the files that my 1020 has? Because my 1020 has 17gb of photos, and my onedrive\images folder has 5gb...
- admiting that it has a full backup of photos, can i delete them on the phone without deleting them from onedrive.com / my PC's onedrive folder?
- is there a simple way to compare photos over the phone and on PC or onedrive.com?
I ask this because in my computer (and online) i have organized then with folders, and videos that exist appear near them, but in my phone i can only see the photos organized by date - so it seems difficult to confirm that they are both equal.
Thanks and regards

Hi @Lrmmf_ ,
If in your shoes I would secure a backup through USB to a PC before proceeding - not to the OneDrive folder on the PC - but somewhere else on the hard drive for safe keeping. There are too many variables regarding the settings on the phone used while taking the pictures and recording videos. Altering the settings regarding backup resolution only works for pictures and videos recorded after altering the setting. Clearly not everything is backed up to OneDrive when you have 12GB more on the phone than in the cloud, most likely the full resolution images are missing.
The restore after a factory reset does not restore pictures and videos to the phone. Those already uploaded are safe in the cloud and can be accessed via the OneDrive app on the phone. Lumia Black required a lot of work after a restore and i.e. games progress were not backed up. This has changed with Lumia Cyan, but there will still be some manual work after a factory reset and restore.
I suggest spend a rainy day to first backup all media files to the PC, then still via USB delete the big resolution files and media files not needed on the phone. Then think again if the hard reset is needed at all? - There is now a Files manager by Microsoft in the store for Windows Phone, it is just easier to perform these tasks on a PC via USB.
Duplicates are better than missing files! I still have a lot of clean-up waiting to bring my local backups in sync with OneDrive, maybe it will never happen.
Hans

Case for the Nokia 1020 with charging cover

Where or when can I find a cover that fits the Nokia 1020 with the charging cover?

The charging cover is a case as such. Nokia will not be releasing a case that fits over it. I doubt any 3rd party companies will release anything now either.
I suggest you use a pouch style case that you can find on ebay if you want to cover the charging shell.

Nokia 1020 Auto MMS

I have a Nokia 1020 on 3 (three.co.uk).
If I use characters that have accents e.g. ô or â (when I use them for typing in Welsh) the SMS changes to MMS automatically, and a long SMS may change into 2 MMS messages which I have to pay for under my contract
(I've onlyu just noticed and not sure how much this is costing me!)
I've uploaded a screenshot showing the character count at the bottom of the text message.
Solved!
Go to Solution.
Attachments:
wp_ss_20131203_0002 (2).jpg ‏81 KB

Not a real solution but you could always change to reduced SMS character set in Settings > network+:
print screen windows
Happy to have helped forum in a small way with a Support Ratio = 37.0

Nokia 1020 - any way to get an internet connection...

There doesn't seem to be any way to get networking via BT.
As a possibly separate issue, I can connect to my Nokia 808 over BT and they pair up OK, but the 1020 doesn't see any network, dial-up or any other service like that in the 808.
Every windows laptop and even a win8.0 Lenovo tablet can connect to the 808 over BT, and all but win8.x devices can also do it over wifi (Joikuspot). Why can't the win8.1 Nokia phone do this?

In that case, what methods *are* available on the 1020 for getting an internet connection, other than using
- built-in GSM/3G/4G, or
- built-in WIFI (infrastructure mode only)
Can one do it via USB?
Why is adhoc WIFI or bluetooth insecure, for a personal temporary internet connection, from another device, used typically while travelling and used to make sure that roaming costs are contained within the one device on which there is a decent roaming data package?
Currently the only way I see is a 3G-WIFI modem (e.g. the E585) with a locally puchased data SIM inside it, but such deals are available only in some countries in Europe. They also tend to be really difficult to purchase e.g. in Greece you spend an hour or two in a phone shop, proving your identity with a passport and other documents.
Was this done because the networks (who own the phone shops) insisted on it, as a condition of carrying the phone in their shops?

Nokia 1020 repairs? Quality of device?

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