Nokia 1320 - Need Support - Nokia Down - Brazil

Question

Hello Guys, Vim expose all my disappointments with Nokia product as professional in the field of Information Technology, came to recommending compared to other Nokia phones believe that Mark is doing an excellent job, but the brand disappoint me as much and I can continue recommending a product purchased at your store does not was paying the proper support. 'll Exclarecer whole situation lived on 01/10/2014 and seach all legal means, as there are many broken items consumer protection code, in addition to disclosing the terrible service from Nokia itself. I get the phone my phone on 09/08/2014 at the Nokia Store, located at Gardens Mall in Aracaju / SE, Brazil. Study and work with the phone, is extremely important because I'm a Micro Emprededor, now registered in the CNPJ: 20,652,466 / 0001-89, and use it to my hobby as an amateur Photographer I went to this store on the date mentioned already seeking the Nokia 930, but the equipment was missing and empurarraram me with Nokia 1320 nomenclature give the impression that is acquiring a higher Desired product, look at the difference 930 to 1320, it attracted me because I was looking for processing, memory and a good quality of picture in the picture, but the device had no higher than the intended product quality, and the camera is terrible nothing that I was sold. The problem is that nokia looked to me as a customer actually occurred on 01/10/2014, around 16 hours, and I was a witness to the Nokia store and were attended by Thiago, this told me was to call a number printed on a role that any and would have to take my equipment with restarting problem and, very important to my work, to another state, because there was Technical assistance here in the state and would have to send it to Salvador, how can I go without my equipment and distant place where I can not charge your immediate coserto? Communicated to Thiago, in the Nokia shop, which was urgently why I can not do without the equipment and that Nokia would have to have a position on that, the even refused to receive the equipment, refused to call for a manager or repost her work number, warning us that can not pass personal phone, manager at the time was not present. So I had to remind him of the Consumer Code and Article 18 that my case came within its item 3 and item 1 The same me had yet to submit Salvador, how soon could be solved? Merely send via mail already represents days and can not be without it. Article 18 of the Code of Consumer Protection - Law 8078/90, which says: Clarifying Article 18, the consumer protection code, it makes clear that providers of services and products for durable goods or nondurable diplomatic answer jointly by the vices or quantity to make it unfit. In solidarity we understand (adverb word derived from solidarity, which means "having interests and mutual resposabilidades.) - Dictionary Priberam In his section § 3 of the CRC, Article 18, talks about the immediate use of section § 1 in the case of essential consumer product. The key adjective is used to describe the objects as necessary, essential, important ... (Priberam dictionary) . According to Article 37 of the Code of Consumer Protection - Law 8078/90, which says: Art. 37. is prohibited misleading or abusive advertising. § 1 is misleading information or any mode of communication of advertising, wholly or partly false, or character, for otherwise, even by omission able to mislead consumers about the nature, characteristics, quality, quantity, properties, origin, price and other data about products and services. The product was sold to me misleading information and update when needed support to my problem, the store desrepeitando out the laws, and the consumer principalemente who gave a credit to your brand. I want a position with urgency at Nokia, if you will not go into Special Court in civil and procon, and disclosure of Review for my clients, in other greater access as the ne complain. sites, I have witnesses, photos and videos. I hope the brand does not disappoint me again. Regards, Diego Angels

Answer 1

We fully understand your sentiments, Diego. For this, we suggest coordinating with the local support team to have this issue further checked and escalated to the right department if necessary. See this link: Nokia - Contact us. We'd appreciate if if you'll update us once you're able to reach them out.