Nokia 3110 - vibrating alert

Bought 2 (company) 3110's today - another company phone is already 3110.
Neither of the new ones vibrate when ringing although I have set both to do so both in Profiles and Settings. The older 3110 does. (Older only by about 6mths)
This is crucial for our line of business, so the phone is useless without this facility. It does specify in the phone details that the vibration alert is a specification of this phone.
Can anyone give me any suggestions as to what I am doing wrong??
Thanks!

Hi,
Have you tried restarting both phones and try if the same thing happens?
If the phone still does not show any improvement/s, I suggest you to send the phone to the Nokia Care Centre near you as both phones might have a faulty hardware part.
Good luck

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