Nokia 5130 XpressMusic "Contact Service" Error

I used my phone extensively for a little more than a couple of years. Yesterday night the battery died and I connected the charger and started it. I got an error on startup saying "Contact Service".
Any idea what the problem could be and how to resolve it ?
I heard this sort of thing is normally solved by a firmware reflashing. But I need my contacts and calendar. Any way out ?

I already tried the removing battery thing. Didn't work.
Firmware was updated to the latest version only a few months back at service. And this happened all of a sudden. My network bar turned zero when I was travelling and I presumed it was because of bad connectivity. Reached home and connected the charger and restarted the phone. Got the contact service error.
Any idea why this sort of thing happened ?

Similar Messages

Nokia 5130 XpressMusic

Hi all...
I have a problem with my hand "Nokia 5130 XpressMusic",When I turn on my mobile not turn on only shows white background and write on this background " Contact Service" I don't know what is this problem? Thanks for all I hope to help me about this problem again thanks for all.

Please, go to Menu » Settings » Security » Authoritity Certificates: What is listed there?
Please, remove the battery and tell us your product code which is printed on the sticker (seven letters).
Answering these two questions, helps Nokia to understand this issue in more detail. Then, please, continue there …

Nokia 5130 XpressMusic WAP problem

Hello all
I recently purchased a Nokia 5130 XpressMusic which was locked to the UK network "Tesco Mobile". I paid Tesco to unlock my phone so I could use my O2 SIM in it. They unlocked it and my O2 SIM works fine (calls, texts) but the mobile internet and MMS doesn't work.
I contacted O2 to send me the settings. They emailed instructions as to what I should do and I followed them, however, the phone still will not connect to the internet.
O2 said I should do the following (to set up WAP):
[QUOTE="O2 Customer Support"]
1. Select 'Menu' (press Navi Key).
2. Highlight 'Settings' and select (press Navi key).
3. Highlight 'Configuration' and select (press Navi key).
4. Highlight 'Personal config. sett.' and select (press Navi key).
5. Select 'Add' (press Navi key).
6. Highlight 'Web' and select (press Navi key).
7. Highlight 'Account Name' and select (press Navi key), enter 'O2 WAP GPRS' then 'OK' (press Navi Key).
8. Highlight 'Homepage' and select (press Navi key), enter 'http://wap.o2.co.uk' then 'OK' (press Navi Key).
9. Highlight 'User name' and select (press Navi key), enter 'o2wap' then 'OK' (press Navi Key).
10. Highlight 'Password' and select (press Navi key), enter 'password' then 'OK', verify password and again select 'OK' (press Navi Key).
11. Highlight 'Use pref. access pt.' and select (press Navi key), highlight 'No' and select (press Navi key).
12. Press 'OK' (press Navi key) to the question 'Define access point settings'.
13. Highlight 'Access point settings' and select (press Navi key).
14. Highlight 'Proxy' and select (press Navi key),
highlight 'Enabled' and select (press Navi key).
15. Highlight 'Proxy address' and select (press Navi key), enter '193.113.200.195' and 'OK' (press Navi Key).
16. Highlight 'Proxy port' and select (press Navi key), enter '8080' and 'OK' (press Navi Key).
17. Ignore 'Data bearer' this should be set to 'Packet Data'.
18. Highlight 'Bearer settings' and select (press Navi key).
19. Highlight 'Packet data acc pt' and select (press Navi key), enter 'wap.o2.co.uk' and 'OK' (press Navi Key).
20. Ignore 'Network type' this should be set to 'IPv4'.
21. Ignore 'Authentication type', this should be set as 'Normal'
22. Highlight 'Username' and select (press Navi key), enter 'o2wap' and 'OK' (press Navi Key).
23. Highlight 'Password' and select (press Navi key), enter 'password' and select 'OK' (press Navi key). Verify password and again 'OK' (press Navi Key).
24. Press 'Back' three times (right softkey).
25. Highlight 'O2 WAP GPRS' and select 'Options' (left softkey).
26. Highlight 'Activate' and select (press Navi Key).
27. Press 'Back' (right softkey) 4 times.
[/QUOTE]
I also used the service ConfirgureMyPhone, where they text you the required settings. This did not work either. O2 used to send you the settings but it is down at the moment so you have to do it manually.
Can anyone help? I can't understand why it's not working! I have entered the settings exactly as the instructions said but no joy...

Hi nj15
I have tried your suggestion, but the problem still persists! Thank you for giving me your help though. It is much appreciated.
I have called both O2 and Tesco Mobile for assistance but neither could come up with a solution. I had the O2 settings sent to my mobile, but they still do not work. This suggests to me that it is a problem with the phone's firmware? As the phone was originally locked to Tesco (and then unlocked) i'm thinking maybe that the Tesco firmware is stopping me from using any other internet/mms settings on the phone.. Anyone have any thoughts on this theory?
O2 said it sounded like the Tesco firmware causing trouble. Tesco said that it wasn't the firmware causing the trouble. They said they had never head of Tesco firmware interfering when a user was trying to use other settings.
I'm still totally stuck! I am going to try ringing Tesco (who I originally bought the mobile from) and see if they'll replace the handset with a factory unlocked one (which doesn't have branded firmware on it) as this handset (unlocked, but still has Tesco branding) is causing me huge stress!!

Nokia 5130 XpressMusic update problem

hi all please help in a tricky issue , i have an Nokia 5130 XpressMusic and i try to update the software , of course i make a backup for all contact software profile all in the phone but after updating i loose original profile even aplication like calculator them all , egalizator from media .. all , i try to restore my backup but only restored things are my contact..
please help me to reinstal original software

Hi, you will have to visit a Nokia care point with your device and hopefully they will be able to sort out the issues. There isn't really anything we can help you with here other than suggest a consultation at a NCP.
For some other time I suggest you post a better quality picture. I think I can see the two short cuts you refer to, but Its a bit blurry. Looks like the picture has been taken with a calculator or something

Nokia 5130 XpressMusic Software Bug

hi guys
i have here a nokia 5130 XpressMusic whos version is V7.91
[updated just few months ago]
i have 2 problems in this phone just similar to my Nokia 5610 XpressMusic
as i thought maybe a software bug.
OK. my 1st problem is
*1. when you go to messaging>create message>message>TOpressing add)>FAVOURITE
when you save the favourite with 2 contacts and when you press options and delete, it's nothing it will just say favourite's deleted BUT when you save 3 or more contacts in favourite and you press options then delete it will cause a WHITE SCREEN and it will restart but the favourite you have save is not yet deleted , so to avoid that you'll need to mark it one by one and delete it one at a time , but the problem is when you'll delet it one by one by pressing options>then view it will HANG!
[which in my 5610 never hang when you want to delete it one by one if it will cause a white screen (for my 5610 black out) in favourites]
MY QUESTION:
ASIDE to my Nokia 5610 and 5130 XpressMusic who had this problem , is there also a phone which is s40 who has this same problem.
cause i\m still confirming on other s40 phones
such as nokia 5310 XM , Nokia X3 slider , Nokia 5300
cause i knew that there will be other Nokia s40 who has this problem.
*2nd Problem
on the nokia 5130 when you record on voice recorder then played it on the gallery
for example you have save 4 voice records then you played one of the four
then the library will update 0 of 1
here the problem starts for about seconds and minutes the update doesn't move it stucks on 0 of 1 (then i think it has the same problem on my 5610 but on my 5610 it will update if you play MUSICS not records in the gallery then it will update) then i played another record then it updates 0 of 2, 0 of 3 , 0 of 4.
then i intend to play musics in the music player to knew if the update will be gone
then what happen is it kept on adding 0 of 5, 0 of 6 to 0 of 50
there it is stuck!! and the update doesn;t remove it kept adding when you played musics both on music player and gallery
to make it remove you have to restart the phone >___<
is there a new update on this phone?
my phone:
Nokia 5130-C2
V7.91
>D-A-N-I-C-O-L-E
XpressMusic User, Iphone and Blackberry Lover
Phones: Nokia 5610 XpressMusic(v10.00), Nokia 5130 XpressMusic(V7.91), Nokia 5800 XpressMusic

can anyone help me here? and why phones such
5610 if you play music by going to gallery
an library update occure
and also for the 5130 when you play your voice records on galery an update will occure?
>D-A-N-I-C-O-L-E
XpressMusic User, Iphone and Blackberry Lover
Phones: Nokia 5610 XpressMusic(v10.00), Nokia 5130 XpressMusic(V7.91), Nokia 5800 XpressMusic

Does Nokia 5130 Xpressmusic support wifi?

Please can someone advise me if it is possible to connect my Nokia 5130 Xpressmusic to any standard wifi network? Is extra software needed? What is the procedure to connect? Your thoughts wpould be appreciated.
Kind Regards
Chris
Solved!
Go to Solution.

Thanks for letting me know.
Kind Regards
Chris

Nokia 7210 contact service error

i have a problem with my nokia 7210 supernova,
i cant access it . it display error "contact service"
help me on this
mukesh

1. My phone displays ”Contact Service”.
The message ”Contact Service” indicates that there may an internal problem with the phone. The following steps may help resolve the issue or give some indication as to the source of the problem:
Remove and re-insert the battery according to the instructions in the user guide.
Remove and re-insert the SIM card according to the instructions in the user guide.
If your phone has a memory card, remove and re-insert it.
If your phone still displays the message, please bring it to the nearest Nokia care point for inspection.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Contact Service error in 7210c Supernova

Hi guys out there,
I am facing the issue as per subject. Im not sure whether its caused by defective chip/software in the phone. It happened when I removed the battery and put in back. Till that, it was working fine. The phone fell down quite few times and I believe something has been broken. It was working fine until I removed the battery and put in back. So, can this be repaired?
Any idea of the cost? Or any other suggestion on this type of error? Can the existing details such as number, messages, notes retrieved from the phone prior to reset it?
Please advice.
Thank you in advanced.
Rgds, Clooney - perak, Malaysia.
Solved!
Go to Solution.

1. My phone displays ”Contact Service”.
The message ”Contact Service” indicates that there may an internal problem with the phone. The following steps may help resolve the issue or give some indication as to the source of the problem:
Remove and re-insert the battery according to the instructions in the user guide.
Remove and re-insert the SIM card according to the instructions in the user guide.
If your phone has a memory card, remove and re-insert it.
If your phone still displays the message, please bring it to the nearest Nokia care point for inspection.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia 5130 XpressMusic - Configuration, internet c...

Hey there!
I need help with my phone (N5130 XpressMusic). I don't know if it is configured properly cause everytime I try to open Opera Mini, UCWEB, or any other application it says "your phone is not configured properly" or "connection failed" or something like that. Can anyone help me out with this?
I also asked Globe to send me my GPRS settings but the reply went like "your phone is not compatible with the setting". How can I browse the internet with these problems?
PLEASE HELP ME OUT.
Thank you!

Nokia 5130 is a GPRS/EDGE enabled handset so there is no reason that the there not b settings for it. U can try the following link. www.my.opera.com/community/forums/topic.dml?id=111656
There are many configuration settings available for different countries & operators.
If u still don't find the settings then call the service provider again & lodge a complaint with them in this regard. Most probably the issue will b resolved the moment u mention a complaint.
If even this doesn't work then u'll have to change the operator. But before it do check with if any of ur friends or family having same problem with same operator or try using a sim from diff operator on ur phone.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Nokia 5300 XpressMusic voice system error!

Hello everybody
i just got a brand new nokia 5300 XpressMusic today
i tried all its functions at was very good untill i
decided to try the voice commands and i did as the manual
said i pressed the lower volume key until the tone came
then a littile screen shown up in the mobile screen
with "Voice system error" is there an update to fix that
or what to do?

Thats very odd for a brand new phone.
Return it if you can or use the link below to see if there is a firmware update available for it:
www.europe.nokia.com/softwareupdate

Nokia 3300 showing "contact service".. pls help

I was at a basketball court and left my phone while it was raining, it seemed fine even couple of minutes after cos i still made a call from it but about half an hour later it showed on the screen "contact service", i tried shutting off and restarting but to no avail
Its been a couple of days now
Please help

The water has damaged your phone most likely beyond repair. Sometimes a phone will work for a short while after it's been exposed.
All you can do is take it to a nokia care point for inspection. If it is water damaged then they will not be able to repair it.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.
Message Edited by psychomania on 02-Aug-2008 07:03 PM

Certificates Error in nokia 5130 xpressmusic

when i want to download any application from mobile the error appeared ''certificates not on phone or sim''please help

/t5/Pool-of-Knowledge/Certificate-not-on-phone-or-SIM-for-S40-phones/td-p/1205143
use this link for certificate issue.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Trouble in detction of nokia 5130 Express in Vista

Hi i hv installed pc suit 7.1... on my lapptop with vista on it, but when i plug in the cellphone it says error in installing some driver. and the phone reads "host not responding".
Please help

im running Vista Ultimate & ive the same driver problem, its detects it but when asking 2unstal the driver it said
"Windows encontered a problem installing the driver software for your device"
knowing that the windows knows that the device is "Nokia 5130 XPressMusic USB Phone parent"
by the way im using the last Nokia Pc Suite version!!
waiting 4 d solution..
peace

Nokia 5130 Security Code

Helloo,,,a have buy nokia 5130 xpressmusic,,,but when i want to set pasword on keyboard,,a dont know the master/security codee,,a try most them,,the default 12345,,but doesn't work,,i try with unlock master code,,but still doesn't work,,, does everybody have idea how i can find or change the security codee,,pleaseee i neeeddd helpp

If you bought the phone new and the default 12345 does not work, then the security code should be in the papers you received with the phone or maybe printed on the box.
If you bought it second hand then the previous owner should be able to help you.
Otherwise you'll have to take the phone to your nearest Nokia Care Point with proof that you are its owner (invoice in your name with the phone's IMEI number, and photo ID) and they'll be able to reset the security code for you. Do a backup before having this done because it might entail a full reset of the phone, which will erase all your data.
Alternatively, you could attempt a firmware update with Nokia Software Updater. A firmware update often resets the security code back to the factory default (but not on all models).
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Nokia 5130 Backup

Am called Nabir, can any one send me the nokia 5130 backups wright now pliz
Moderator's note: The subject was amended as the post was moved to a more appropriate board.

Kibuuka wrote:
can any one send me the nokia 5130 backups
What issue do you face on your Nokia 5130 XpressMusic?
Moderator's note: The subject was amended.

Nokia 5130 XpressMusic "Contact Service" Error

Similar Messages

Maybe you are looking for