Nokia 5300 USB PC-Suite connection problem

I have tried to get my Nokia 5300 to connect to PC-Suite through the supplied USB cable. I can get a connection using Bluetooth, but with USB I can only connect the 5300 in disk mode.
I can see that many others on these pages have reported the same symptoms I experience:
- Error message during installation of PC-Suite regarding "setupext.exe" referencing memory at location "0x00000000".
- Windows "New hardware" wizard interfering when the 5300 is connected, popping up and insisting on installing new drivers, then failing and after you have closed the wizard it repeats this procedure.
So, apparently the cable driver installed is not recognized by Windows as the correct driver for this connection. I have tried in vain to clean out the installation in order to start over:
- Removed cable connectivity driver using the "Remove software" control panel.
- Same action for PC-Suite.
- Used the PC-Cleaner program to remove all traces of the installation (this failed)
- Manually (using regedit.exe) removed the last traces of Nokia entries in the registry.
And then, after re-installing the latest version of PC-Suite with my firewall disabled, I still have the same problem.
At this point I don't really know how to proceed and any suggestions that could help me overcome this problem would be highly appreciated.

Just to balance this a bit, I just connected 5300 to my PC with cable, did you use any wizard what so ever, only selected the mode in phone screen, waited for 10 secs and I was connected to PC Suite, so yes, you guys have a problem but it is not a designed feature that the connection build up is that complicated. Unfortunately I do not know what is the difference between my PC setup and yours so that I could suggest a rootcause for the problem

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This is a very common problem it seems, from Googling around for different help solutions. In fact, I'm here because of the same issue. WHich is why I find it slightly annoying that no one from Nokia can be bothered to post a definative solution in an FAQ or something, or maybe just post here to point people in the right direction.
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Hi jayasree,
Thanks for your post and welcome to our forum.
Did you select the "PC suite" mode when you connected your phone to your PC? I would advise you to :
Check that you are using the original Nokia USB cable and that the cable is properly connected to the phone and PC.
Disconnect the mobile device and connect it again.
Remove the battery, insert it back again and restart your mobile device.
Restart your PC.
If Nokia Suite is not able to find your phone, try reinstalling Nokia Suite software in your PC.
If possible, check if your phone can be successfully connected to another PC.
You can also try to repair your connectivity cable :
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Pfrancoise
If this post has helped you to solve this issue, please press the "accept as solution" icon. Kudos would always be appreciated.

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Hi all.
I have N97, firmware version 20.0.019 (t mobile - **bleep** with the old firmware updates.... )
I am running windoze 7 with all updates etc.
I have the latest version of nokia Ovi Suite and the latest version of Nokia PC Suite.
I am reluctantly trying to get used to using ovi suite instead of PC ever since Nokia's update page seemed to suggest I should be using OVi suite with this phone.
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USB connection is not, when the phone is connected, and I select PC Suite on the phone, the phone and PC then get stuck in a sort of loop where the PC is "installing drivers" and the phone keeps asking me to select PC Suite mode. Occasionally I get an error message saying I am stuck in file transfer mode.
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R

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BUT IF I CONNECT THE PHONE IN MASS STORAGE DEVICE, IT IS WORKING FINE.
Enclosed file is .docx file, pl. remove .txt in the extension and read.
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Attachments:
E71_Connection Error.docx.TXT ‏368 KB

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Message Edited by jupstejuho on 14-Feb-2009 10:10 PM
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Nokia 5300 USB PC-Suite connection problem

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