Nokia 5320 Sound Problem....Please Please Help

im having a strange problem regarding phone's sound volume control
for the last 2 week or more...my phone hangs up a alot...and whenevr i make a call or recieve a call...volume automatically lowers down to 3 points...and sometimes to zero...moreover it doesn't increase on pressing the increasing volume buttons...otherwise the buttons  work perfectly...it also happens in MUSIC PLAYER..whenever in the NOW PLAYING menu i try to go back in list by pressing right upper most button for BACK...volume goes to zero....i have to restart phone now and then
and im sick n tired of it...could you please gimme me the solution :-(

Have you checked for a firmware update?
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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