Nokia 5530 Turns off when making a call

I have a real problem, my Nokia 5530 turns off if I try to make a call or receive one, the only way it will work is if the headset is pluggeed in, I have tried everything, Restoring Factory settings, Hard reset etc...
Anyone else have this problem? Help...
Cheers
Rob

I have exactly the same problem. I Went to a Nokia Care Point in Lisbon and they upgraded the firmware to the New one ( 11.0.054 ), but with no success.
I tried old SIM Cards, Newest SIM Cards, With / Without Memory Card, Factory Settings, nothing Worked. I Guess it´s probably hardware, maybe a faulty battery.
I ´ll have to send it to repairment..it´s really upsetting.
Message Edited by purex on 07-Oct-2009 11:26 PM

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Nokia 5530 switches off when making/receiving call

Hello , i have strange problem with nokia 5530. Its just switches off when making/recieving a call. I read nokia discussion of Europe and USA. there are number users who have same problems i have it now.
I've gone to nokia care and hope they can give me a perfect solutions. As i have read all the posts about this problem , i m bit worried whether my mobile will be repaired or not. Stil now i havent found any post which 100 tells me about solution for this problem

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Screen turns off when making a call, wont go back on until I end call.

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The screen turns off during a call. The light sensor senses that your face is near and turns it off to conserve battery life. If you have to access the screen for a function i.e. to enter an extension number, the sensor once again senses the difference in light and turns the screen back on.
That much you probably already knew; that was mostly for the benefit of others reading this thread. If your screen is not turning back on, it's a software issue. The quickest and most effective cure for software issues is the good ol' battery pull. With your phone powered on, remove the battery then replace it a few seconds later.
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Nokia 5530 - turns off during calling

Hi!
I have a problem with my nokia 5530. If somebody calls me after i pick up a call, phone is turnig off. Same situation when im making a call. Only puting a phone in loudspeaker mode (or with headset) is solving that problem. I've tried a hard reset, updating, etc.
Please help I dont want to be sad on christmas.
Solved!
Go to Solution.

You're not alone - it seems there are quite a lot of 5530s with such a problem.
Here are links to some of the similar threads (you might find something useful):
/discussions/board/message?board.id=smartphones&thread.id=156140&view=by_date_ascending&page=10
/discussions/board/message?board.id=smartphones&message.id=182183&query.id=458600#M182183
I have the same problem - even went to repair center. They said it was some loose part/connector and it looked that phone was fixed - I was able to make/receive calls with it - for a day. Then the problem reappeared and tomorrow I'll go again to complain. I hoped it was some firmware issue - but it seems I got a malfunctioning unit - so I hope they'll replace it.
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Hello Friends
I just bought my new Nokia 5530 Xpress Music and in only one day i got this problem 3 times when i receive any call or i call to someone it get hagged and sometime restart automatically and sometime i would have to remove the battery .. after updating the firmware its doing same problem .... please kindly give me the possible solution if you can help and one thing more im new user not very fimilier to these please guide me in little details ..
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It could possibly be a memory card problem. You could take out the memory card and test a few calls on it. If you have a spare one try to use it for a day or two and see what happens to see if my presumption is right.
Alternatively, you can just go ahead and use Ovi suite to back up your card and format it. The problem here is that the corrupted file may also be backed up, so I suggest that at first you only should restore the most important data.
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I had the same problem after my phone went for swim in a pool for a bit.
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ach nee....
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Hey there siteshop,
It sounds like you are still hearing the phone line ringing even after the person you call answers the line. I would try the troubleshooting outlined in this article:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Nokia 5530 Turns off when making a call

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