Nokia 5800 - cannot see caller contact name (one m...

This is a repeat of the question asked and seemingly "solved" here:
I'm starting a new topic cause the label for the topic mentioned above says "solved" in nice big green letters so people might miss this issue being raised again.
I have a 5800 XM (RM-356, software V51.0.006) with 250+ contacts...
The problem appears as in the case above, happens daily: I get a call from a number which is definitely in my contacts  (phone memory, not SIM) but I still just get the number displayed and not the name of the caller.
Furthermore, if I then take the callers number as reported by my phone (with the '+' for international and all), and update the contact, nothing improves, same thing.
It gets better : my wife has the same number for her cell phone and home phone, with a different area code (smart, eh?). There Nokia definitely confuses the two, only if I erase one of them then I get her name when she is calling, though the numbers are definitely different, e.g.:
+38111XXXXXXX and +38165XXXXXXX (in the example the +381 is Serbia, and 11 and 65 are two different area codes).
This issue is driving me nuts, and not because I can't recognize my wifes number , but because of the OTHER 250+ business contacts that I get calls from daily!
I have tried everything, including doing a "hard reset" of the whole phone... not to mention it took me hours to get everything else but the contact list back to previous settings....
What is wrong here?
There has also been this advice on the Nokia forum :
unfortunately, tried all of it, and nothing worked.
To further complicate the matter, this problem appears only for a fraction of the numbers in my contact lists = some contacts I see names just fine when they call, and some I cannot get to show up no matter what...
Many thanks for all your help!

It is simply multiple entries, as you have no doubt read about, for example if you entered all your wifes numbers just to your wifes name, but as individual details they would work. So say the contact is Wife, select option edit, add detail, then you can have Mobile , home  and work numbers all attached to that one contact, and caller id will work, as long as you don't have several of her work colleagues as contacts with the same works number, the failure of caller id is always due to a conflict, as the phone can only identify the number (the incoming info) and if that is attached to more than one person it just gives out the number. 
To resolve the problem you need to find and remove the conflicts !
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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