Nokia 5800. From RM-356 to RM-428

I bought my Nokia 5800 last september at Nokia Store in Chicago. I live in Costa Rica, so I asked the sales person if the phone will work in CR, she looked into a computer and she said, yes.
The phone works excelent in GSM, but selecting UTMS results in no connection being established at all, I see the 3G sign and that's it, no strength bars.
Software version: 31.031013216.05, RM-356.
I called the phone company and they said that I need switch from RM-356 to RM-428. Is this possible?
Thank for your help.
Solved!
Go to Solution.

cjlim wrote:
The RM-356 is the Asia Pacific version.
Actually it's the global version that's sold everywhere but in China (because 3G and WiFi are forbidden there) and in the areas where 3G is on the 850/1900 MHz bands.
More to the point, as others have pointed out, it's not intended for use in the USA or in Costa Rica. It shouldn't have been sold there.
Just out of interest, what is its product code? It's a 7-digit code starting with "05", printed on the product identification label under the battery.
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