Nokia 5800 offline mode

I went to get my phone unlocked today but they could not do it as it was showing in offline mode after they had tried. My phone was fine before and accepted my tmobile sim but now it does not. I have tried to change my profile back to general and it says no sim card inserted and stays in offline mode. also if i insert a sim card my battery symbol at the right hand side shows with no bars next to it. But if i turn the phone on with no sim card in the bars are showing. I have tried a factory reset etc but still now joy. Can anybody help please!!!

nichola7 wrote:
I went to get my phone unlocked today but they could not do it as it was showing in offline mode after they had tried.
Presumably there was a good reason for not requesting the unlock code from T-Mobile in the first place?
Are you saying that they tried to unlock it electronically and have now returned device to you in non-working state with no explanation?
Happy to have helped forum with a Support Ratio = 42.5

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  • Nokia 5800 Compatibility Mode

    Hi All,
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    This isn't on my handset? Anyone else have this option on their Nokia 5800?
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  • Nokia 5800 "USB Mode with phone off"..

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  • Offline mode problem nokia N73

    Hello, I have a problem with my Nokia N73, after having passed in Offline mode, it is impossible to change it. I carried out a hard reset by *#7370#, the phone posts general mode, but when i wants to connect to the network it posts phone in Offilne mode. I have try an firmware update using PC suite, but thephone must be in general mode before this operation can be carried out. what can i proceed. right now it is impossible to use my phone.

    I am now on my 7th N73!
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  • Nokia 5800 - No Support for TV out-mode?

    I just recently realised that that is true for my set... That there is no support for TV out-mode... I've tried, audio comes out from my TV speakers but there is no visual. Is there anything at all that I can do to utilise this feature? I have after all been supplied with the wires and all...

    The Whole Story As Below, Anyone Can Help?
    [THREAD ID:1-3T7CFIN]
    SR 1-8296203408
    Dear Mr. Xh,
    Thank you for emailing Nokia Careline.
    In response to your email, your concern has been noted. We know that our supplier is doing everything in their power to remedy the situation. We suggest to check with your dealer if they have a policy regarding exchanges. We do apologize for the inconvenience caused.
    You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
    Kind regards,
    Ana V.
    Nokia Careline
    Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
    -----Original Message-----
    From: 
    Sent:  03/10/2009 11:02:40 PM
    To:  [email protected]
    Subject:  Re: Nokia -Nokia 5800 Xpress Music - Tv- Out Inquiry
    Dear Nokia Careline,
    The "No Return Policy" already be used here. Seem that I have no choice to go for other alternatives. Maybe I have to file the case to our local authority i.e. Tribunal Court Claim to exercise my consumer right here.
    Perhaps, further blogs at Nokia discussion column, facebook, twitter might help to let others understand more about so-called Nokia Careline entertain their loyal customer.
    If you insist your stand there, then I am always ready to go for my alternatives.
    I won't let go unless you could satisfy me.
    --- On Thu, 10/1/09, [email protected] <[email protected]> wrote:
    From: [email protected] <[email protected]>
    Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
    To:
    Date: Thursday, October 1, 2009, 3:39 AM
    Reference No.: SR# 1-8296203408
    Dear Mr. X,
    We appreciate your prompt reply.
    We will be noting for concern as a feedback. However, please be informed Mr. Tan that Nokia has noted in the box regarding the said case.
    The outage experienced by our sub-supplier was quite unexpected. Typically, the lead time for components such as this one is fairly long, and one cannot react to sudden changes at short notice. We value our relationship with our suppliers and sub-suppliers, and know that our sub-supplier is doing everything in their power to remedy the situation and return to regular supply.   
    The lack of TV out should not affect any other device functionalities besides that you will not be able to show/transmit pictures or video to external monitor/screen.
    As Nokia does not have a replacement policy, we suggest to check with your dealer if they have a policy regarding exchanges.
    Apologies for any inconvenience.
    You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
    Kind regards,
    Nicky E.
    Nokia Careline
    Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
    [THREAD ID:1-3T7CFIN]
    -----Original Message-----
    From: 
    Sent:  30/09/2009 10:32:05 PM
    To:  [email protected]
    Subject:  Re: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
    Dear NOKIA CARELINE,
    Yap, you can tell me leaflet included & a tiny label on the pack box. But who will really check every single area of the pack box & read the whole manual or leaflet when they decided to buy the phone. What normally customer will check is the handphone and the accessories. Now you are telling me that customer have to check everything even they  buy something from a reputable company like Nokia. If I going in a shop that sell a China like Nokia 5800 handphone and I bought it then I won't have a say here at all.
    I have checked with my retailer they allow me to return the unit but I can't get full refund from them. They are going deduct a couple of hundred cause they said the unit is considered used unit now. According to them instead of asking customer to wait they prefer to refund the customer. So who is going to bear for the cost now.
    I certainly frustrated by getting a unit that without TV out function. If you are telling me that once manufactured the feature could not be added in, then I would say if you do have a unit with TV-out feature now you could exchange directly to your customer. Why still ask your loyal customer like me to refer to dealer or retailer. Is that what you mean after sales service or NOKIA CARELINE. You don't even care in the first place.
    Your apologies certainly couldn't be accepted with reason of Nokia did include leaflet to inform and tiny sticker at the bottom of the pack box. Sound irresponsible to me at all.
    What I wanna your care now, that is pls exchange a unit with TV-out feature with mine in which without such feature. Do I really put the CARELINE into difficulty position. Your reply to me is highly appreciated and also to show that you care or don't care.
    Regards,
    XX
    --- On Wed, 9/30/09, [email protected] <[email protected]> wrote:
    From: [email protected] <[email protected]>
    Subject: Nokia - Nokia 5800 Xpress Music - Tv- Out Inquiry
    To:
    Date: Wednesday, September 30, 2009, 5:14 AM
    Reference No.: SR# 1-8296203408
    Dear Mr. X,
    Thank you for emailing Nokia Careline.
    Greetings!
    In response to your inquiry, please be informed Mr. Tan that due to a component shortage, a limited number of Nokia 5800 Xpress Music has been manufactured without the TV-out functionality. It is possible that you have one of these devices. In that case, the sales package should have a sticker on the package and a leaflet inside the package that inform about the lack of TV-out functionality. Also, the TV-out cable has been removed from the affected sales packages.   
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    The new batch of phones should have the feature back. As this matter is clearly stated in the sales package, it is not possible to return to Nokia. However, you may check with your dealer if they have a policy regarding the return of the unit in exchange for a version that has the TV-out feature. Those individuals who wish to have the TV-out functionality should wait for a sales package that that has it again.
    Apologies for any inconvenience.
    You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
    Kind regards,
    Nicky E.
    Nokia Careline
    Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".
    [THREAD ID:1-3T7CFIN]
    -----Original Message-----
    From: 
    Sent:  30/09/2009 09:04:38 AM
    To:  [email protected]
    Subject:  WebForm Automated Email
    [Message:I bought a unit of Nokia 5800 last week for my wife. I discovered that the unit I bought is without TV support because when I tried to connect the TV cable that I bought. I tried to check the manual & pack box then only noticed a small label on the pack box stated no TV out supported. The retailer informed me that they only aware about this when I complained to them. I checked the discussion blogs, some stated because of worldwide component shortage so such function being omitted. I can't accept such explanation because I feel like I was being cheated by Nokia. Am I buying a pirated product now. Oh come on, how could Nokia so irresponsible to deliver the product with imcomplete function since TV out in general or ealier batch was included. Could you imagine if next time the product is delivered without GPS function, camera support, wifi & etc. by giving excuses of worldwide component shortage. What's the different buying a China Imitaion Product
    now. I certainly wanna to return my unit if such function was omitted. Please reply your loyal customer ASAP.]

  • Nokia 6110 Offline/ Flight Mode

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    Sports Tracker when in flight? Do airlines allow jogging in the aisles?!
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  • Nokia E51 struct in offline mode....

    Hi,
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  • 5800; Choose offline mode at start up

    I have searched but wasn't able to find any answer.
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    Solved!
    Go to Solution.

    This always struck me as a bit of an oversight, although the work-around is to pop out the SIM card while the phone is off.
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  • Nokia 5800 Remote Sim Mode

    What does Remote Sim Mode mean on the Nokia 5800 under Bluetooth settings? I checked the help section but I still don't understand

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    By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
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  • Can I use GPS if my Nokia 5800 XP is in offline mo...

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    Hello,
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  • Nokia N8 locks when selecting offline mode

    Any other N8 users experiencing similar functionality/problems?
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     Same here, and can confirm it does this when remote locking is enabled.
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  • Nokia 5800 Social Network and Internet/Email conce...

    Having owned the Nokia 5800 XpressMusic for a couple of months or so, I must say that I really like the phone and it has great functionality.
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    bump
    Same issues here, facebook is almost unuably slow (it's quicker to boot up the laptop!)
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  • Nokia 5800 MusicXpress GPS not working!

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  • Nokia 5800 Problems(battery + Reliacne GSM)

    I have bought New Nokia 5800 XpressMusic on 15th November 2009(1month ago)
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    яєgαя∂ѕ,
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    The stated times for battery life by the company is at max efficiency modes, and can never be reached in real life. For example, to reach around 30hours of music playback, you need to set it to the lowest volume, lowest screen display brightness, offline mode, display off at 5 secs, etc...Meaning that you're basically turning everything off except for music player. Oh yeah, to make sure the battery is full, countdown only starts once its already playing and you unplug it from the charger. Basically you wont do that in real life. The 5800's actual real life battery performance is about one and a half days of moderate usage.
    The phone lasts for me from about 6am to 12nn the next day (turns off), with about 100texts per day, 3 or 5  calls, random music playback (hardly an hour a day), 2 hours of internet. I have my 3G on at times, but I have reduced haptic feedback to lowest levels (this eats a lot of battery), touch tones are disabled, display brightness at about 3/4.
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