Nokia 5800 Screen problems may occur!

The weather cooling, it may lead to problems with cell phone screen!

Mine does not want to start after I restore original factory settings I can do anything the only thing I see is the light on three buttons. Please Nokia help us on this phone. You had my trust for the past 15 yrs as a loyal customer please do something.

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Nokia 5800 Screen Problems After Firmware Update V...

Hi all,
I have the Nokia 5800 navigation edition. I just updated the firmwareon it from V40. to the latest available 51.2.007. Doing so has turned the phone's screen into a huge mess - the lower half of the screen is all white and the upper half has some weired flickering and the icons(the ones that are visible) are all messed up too and some of them are not responding at all.
Heres what I've done to resolve the problem:
- remove the battery, memory and sim cards for a few hours.
- reboot the phone without the memory card(eliminating any corrupt setup files).
- reinstalled the V51.2.007 update several times using bothe the Ovi Suite and the older Nokia PC Suite updater.
- tried running the updates on all XP, Vista and Windows 7.
Can you please advise me of any other possible solutions I can try. Is there any way to revert back to the older firmware. The phone was working just fine before the update.
Thank you all for your help.

There is another way to hard reset your phone and it is as follows.
With your phone powered off, press and hold Green + Red + Camera Keys. Then power on phone using the on/off button whilst keeping the three keys depressed until you see the Nokia Shaking Hands Logo.
Always remember to backup your phone before performing resets as your data may be lost.
This reset will revert the phone to its out of the box state, so it will revert back to the original version of Maps that came with the phone. However, this should be an issue as you can easily redownload and reinstall the latest again.

Nokia 5800 screen problems when unlocking

When I unlock my phone, I get horizontal and/or vertical lines - I can't use the phone during this time, because the display is so badly affected!
After about 5-10 seconds, the home screen will show perfectly normal. When I either lock the phone, or lock it manually, then unlock it a few minutes later the lines come back again!
Is this a hardware or software fault? If it is a software fault, how can I resolve this annoying problem?
5800 v20.0.012 -- 6500s v9.40 -- 6233 v5.43 -- 5140 v3.13

I have exactly the same fault on my 5800 to the point where the phone is completely unusable.
Used the "Contact Us" facility 5 days ago - still waiting for a reply/acknowledgment.
I bought the phone in mid February so it was quite an early release model, V11 frimware, but the screen fault was there early on but only very occassionally. Had the phone updated to V20 but the problem was still there. However it got progressively worse until the phone became unusable. The screen can only be restored by powering off and on again but once the screen has gone into saver mode it cannot be restored via the unlock button, or any other means other than a power down.
Sent the phone to the Nokia "Anovo" repair centre only to have it returned 10days later with exactly the same fault as I sent it in with. The return advice note stated that details of the repair would be found on the enclosed letter - there was no enclosed letter. The return form states that all phones sent in would be automatically updated to the latest firmware - mine wasn't, even though Nokia notified me 2 weeks previously to inform me that there was an update for my phone.
Rang Nokia Care last week, (Thursday) to be told that someone would contact me by phone, (borrowed phone obviously, as I had stated my 5800 was unusable). Friday and I had not been contacted. Rang again Friday morning 10.30am only to be told someone would contact me. Left a contact phone number again. Friday afternoon - still no contact so rang again. This time I was informed that someone should have told me that I wouldn't be contacted until Monday as thet were all "Very Busy" - I wonder why. Today, Monday afternoon stil no one has been in contact so I suppose I am going to have to go through the whole routine again.
I am very close to the point where I am going to give up and demand a refund for an item that is clearly "Not of Merchantable Quality" or "Fit for Purpose" which would be a shame as when it worked I was really pleased with it. I bought the phone outright so I have no contract redress so am completely in the hands of Nokia. I know that Nokia is a very large company and I am but a single customer but from all the forums I have lookes at since this saga started I am driven to believe that the 5800 is causing Nokia some serious problems.
If I do finally get some acknowledge from Nokia I will inform this forum.

Nokia 5800 [ Screen and phone problems]

I got a problem with my nokia 5800 screen,
sometimes when my brightness is bellow 80% 2-3 flikering lines apear wherever i am ( home screen, watching a video, browser,call someone etc.)
when brightness is at 80% its normal always( maybe of the high brightness i may not see the lines)
however this is annoying and i want to know if i can do anything about it !
on top of that my phones shuts down suddenly on its own randomly!
the phone is functioning well running app without any problem and watching videos !
skype

The 5800 is getting on in years now so it's definitely a hardware issue your facing. Your best bet is to visit a Nokia Care Point and see if it's worth the cost of repair otherwise you'd be better off getting a new phone.
Ray.

5800 Screen Problem - Nokia Response

Have detailed the problems I am having elsewhere. Have also seen many other threads started about the same problem and the WWW provides much other evidence that there is an issue with the screen malfunctioning on 5800.
I have yet to see a response from Nokia or even any comment or advice from Nokia on these forums.
Sure there is plenty of advice telling me to take it to a Nokia Care Centre which I will have to do.
Has anyone that has taken a phone to a care centre had any success ? Has it been fixed, or replaced and what reason was given ?
But what about the underlying problem. With so many phones going wrong there is clearly a serious problem with quite a lot of handsets.
Can anyone from Nokia comment on this problem on this thread. It must be a known problem.

Well I agree with you about the issue with the cold there but you make it sound as though it is normal for this to happen. I have never had this happen to any other Nokia LCD device before or any other similar device that I have owned. There is definitely some strange issue, as when the screen goes fuzzy, if you lock the phone and then place it on or near a heat source for a few moments, when you unlock it the screen is mysteriously working again. This is a very frustrating issue which is exacerbated by the fact that the device is of the touchscreen variety which effectively renders it useless as if you can't see the screen then you can't see the buttons to control the infernal machine! Unless that is you are able to memorise the menus positions and also that of their sub-menus and options!!! I don't think so!!
Anyway, one thing I will say is that the service from Nokia is absolutely amzing when it comes to repairing them. I used the online form at http://www.nokia.co.uk/support/repair/repair/warranty?c=1 and they sent a UPS guy who arrived to collect the device the ver next day!!! That was last Monday, the 29th March, and I received back a brand new Nokia 5800 today!!! Obviously rather than repair the device they have just replaced it with the revised model that they are obviously producing now that they have realised and rectified their errors. I am very impressed with getting a new device and so quickly too! Only thing is, they don't send you a new back for the phone, as they tell you to keep yours at home and not send it to them, so if your back is worn it will look out of place with the brand new phone if thats the route that they take with your case, which I think they will, or rather should. That is because I have heard that people that were getting their original device repaired and returned to them the problem was recurring soon after it being returned to the user.
Props to Nokia though on replacing my 5800! I must say that at first when I sent it I thought I was going to be waiting for ages, but as I said I only waited a week and they even have a widget on their repair part of the site that tells you the status of your repair and where they are with it, all you have to do it type in your case number.
Hope that is of some use to you.

Nokia Xpress Music 5800 screen problem!!!

Hello,
i am having major problems with the screen of my Nokia! Everything was fine until recently when the image on screen started constantly getting distorted (i.e. i can't see anything but blocks of colour!) I then have to either turn my phone off or keep locking and unlocking the phone until the image returns to normal. Oddly enough, i was playing with my phone at the bustop yesterday when someone noticed what was happening and said that he had the same problem with that phone and that the way to fix it was to delete any screensavers i had but the thing is, i don't have a screen saver! The only thing i can think of is that i did download some themes recently but they worked without a problem for about a month so i don't see why they would cause problems now! Does anyone have any suggestions?
Thanks in advance

Try Display Calibration..
Menu-->Settings-->Phone-->Touch Input-->Touch Screen Calibration..
..else, the problem may be because of the Screen Protector film (if fixed..)..or with a particular Theme..Change the theme and check..
--------------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Nokia 5800 Restart Problem with the Memory Card

hi,
i am facing a peculiar problem with my 5800.i hv firmware v21.
Whenever i restart the phone with the sd card inserted (it has around 35+apps/games loaded but 4.3GB of memory is free) ;the phone hangs up at the "nokia" screen & i hv to remove the battery.on ejecting the card & then restarting; the phone starts up fine.on inserting the card later after the restart; it is read without any problems by the phone & all the apps. work fine.i do not hv any apps loaded for start up.
i saw similar problems posted in some other topics for 5800;but could not get a clear idea whether this problem was occuring in other phones as well.Is it firmware related or due to large no. of apps on the phone?
please help.

it is most likely the corrupt memory card issue, it happens quiet often. that is why back up is so essential to have especially of memories and such. for that i use share online and upload my pics right away to ovi or vox whichever.
the programs you bought you should be just able to download once again and plug in the key you have gotten with your applicatioins. you should be able to recover all of your purchases. i am sorry for your pics for those can't be recovered
i always keep a separate email folder for all my application keys so i can find they easily as phones and memory does get corrupt. i can do it relatively quickly and have the info handy even on the go
Message Edited by radical24 on 22-Jul-2009 01:03 PM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Nokia 5800 menu problem

I have a problem with my nokia 5800. A red menu bar keeps flashing up intermittently rendering all other functions useless. i have tried cleaning the screen but it still keeps doing it. any suggestions before i throw it out the window as its driving me mad!

Any magnets or cases involved?
If not then you need to get the phone looked at by a nokia care point.
Care points/service centres and repair info:
UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa
Elsewhere: Click here, select your country, go to the support section, then select repair.

Nokia 5800 screen messing up

when i unlock my nokia 5800 the screen goes really messy and i can't read any thing. the only way to fix it until i lock it again is to press one of the applications, "watch". it started quite a while ago but i thought it might sort it's self out like most of the other problems i've had have... but it seems to be getting worse, now it doesn't even sort its self when i press the app sometimes and it takes a few attempts for it to work.
i don't know what the problem is and what to do to fix it, any help???

what firmware are you running on check and see if you can update
if the problem still continues back up your data and try this
Press and hold GREEN + RED + CAMERA when powering up.
Keep the keys pressed until you get the shaking hands. That should fully reset the device, with a lock code of 12345.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Nokia 5800 Serious Problems not Solved??

I have been using 5800 for over 4 months and I have updated my firmware whenever it is available but none of the firmware updates solved the following very serious problems that turned my phone into a useless thing:
First thing is the text messaging problem:
-While writing in Turkish language, while the number of letters in a SMS got higher and higher just a little bit(more than 50 characters), writing a SMS became painful, because it got slower and and slower so you cannot write your SMS properly and fast! The last thing that make me crazy is that I write a SMS more than 300 characters in over 10 MINUTES!!! (This problem must immediately be solved)
I hoped that v21 update will solve the problem but it did not, my older Nokia 1110 can write SMS under a minute no matter how long is the SMS is...
Second problem is the snyc between phonebook and calendar:
-The problem is that you can add birthdays under persons in phonebook but why cannot we set those dirthdays as calendar events???!!!
V21 neither solved this problem!
Third problem flash not full screen!:
- The last thing is that when ever I start a flash .swf file in works properly but when I try to change the resolution to full screen, a useless screen keyboard pops up and you cannot chose to close this, so in reality you cannot use flash .swf files fullscreen!
The problems above are serious problems, that make the phone useless and must immediately be solved,
DOES ANYBODY HAVE A SOLUTION FOR THE PROBLEMS ABOVE?
THANKS FOR YOUR ANSWERS ANYWAY...

[quote]
Third problem flash not full screen!:
- The last thing is that when ever I start a flash .swf file in works properly but when I try to change the resolution to full screen, a useless screen keyboard pops up and you cannot chose to close this, so in reality you cannot use flash .swf files fullscreen!
[/quote]
The third problem there is a workaround: create a mini webpage with the following content::
(replace 'myflashimage.swf' by the name of your swf).
<html><<head><title>My Flash</title></head>
<body>
<object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,0,0" width="520" height="420" align="middle">
<param name="movie" value="myflashimage.swf" /><param name="menu" value="false" />
<param name="quality" value="high" /><param name="bgcolor" value="#000000" />
<embed src="myflashimage.swf" menu="false" quality="high" bgcolor="#eeeeee" width="520" height="420" name="myflashimage" align="middle" allowScriptAccess="sameDomain" allowFullScreen="true" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" />
</object>
</body></html>
Nokia 5800
FW 30.0.011

Nokia 5800 - screen hang

I bought my nokia 5800 one week ago. Since the second day I use the phone, I am unable to touch the answer call's interface appear on the screen whenever there is incoming call or rather I shall say, the whole screen is hang. this problem will disappear after I switch off and switch on the phone but will arise again after a day or two. Please help.

For a start, try to do a hard reset.
Press green + red + multimedia button and turn the phone on. Note that you will lose all your files (which are saved on phone memory).
If it doesnt help, it's a hardware problem and you will have to take your phone to a Nokia Care Point.
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Nokia 5800 screen error

Hey guys, I have a Nokia 5800 with a weird problem, where the screen appears all fuzzy and scrambled. Usually it goes away after a while or after restarting the phone, but this time it still does that even after restarting the phone many times. I tried to hard reset the phone but it still has the same problem. Does anyone have the same problem? It looks a lot like this: http://www.360east.com/wp-content/nokia5800fuzzyscreen.jpg

Hi Draco77,
Thank you for your post and welcome to the forums.
From what you describe and looking at the screen shot you supplied I would recommend you visit your local Nokia care point. You can find this on the below link:
http://www.nokia.com/global/support/locations/
Regards
Raoul_Duke
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Nokia 5800 - Screen locking, but not turning off. ...

Had the phone about 2 or 3 months, no real problems so far... About 2 nights ago when i attempted to lock the phone using the keyguard the screen didnt turn off as expected. I still get the small locked symbol in the top right hand corner but the display just stays on and never goes off...
Ive restored factory defualts and updated the firmware but to no avail... any ideas are grealy appreciated
Thanks

First, Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them.
If that doesn't do it,
This is for a Mac that won't shut down. Launch Activity Monitor (or Process Viewer if you're running a pre-Panther OSX) and see if there are any active applications besides Activity Monitor ( items with icons next to the name), select them, and click Quit Process.
If an app won't quit by clicking Quit, click Force Quit. Then try shutting down again.
If that doesn't work start killing off system-managed programs ( items without icons ) . Be sure to quit only the programs your user account is running; don't quit anything identified as "root" or "nobody" in the User column- and whatever you do, don't quit any of the following : loginwindow, Window Server, ATSServer, or SystemUIServer, which make up the foundation of Mac OS.
Quit one process at a time, and then shut down after each kill until you find success!
I wish you luck!
p.s.If you install two of a single user licensed third-party application on different computers which are networked, this symptom may occur. If that is the case, a solution is to perform "Erase and Install" for both computers.
(p.s. contributed by *Fumiaki Kawashima* , Level 4)
 DALE

Nokia 5800 microphone problem

i have nokia 5800 with latest firm ware v40,
when i do call to somebody, i can hear the sound, but on the another side, cant hear me speak, he/she said my voice so slowly. i think in the first time is network problem, but change mobile phone, its okay.... so i think the problem is my nokia 5800, when i test with recorder application, i found that its very slowly, i try with the same voice and same volume with another phone, its good, so i think i have problem with my nokia 5800, especially with microphone. can somebody help me what to do? should replace firmware ? or this is hardware damage?

chanchan05 wrote:
If you dont like Nokia go buy another phone. And what do you want me to tell him? That its normal when its not? Sheesh. What is your problem? Do you have some vendetta against me that I do not know about?
I told him to get it checked for a hardware fault. W T F is your problem?
i surely do not like nokia and never again i will buy or advice some one to buy a nokia, you got my point? And it **bleep** me off that many people buy this phone and they can't enjoy their investment without headache without pain, and without having to spend some extra money to get this sht working well like decent mobile phone. AND YOU you instead of focusing on the base of all this troubles, you can just spend time over here pretending that you are the **bleep** of steve job, trying to send people spend some extra money to buy some fkin leather jacket or to so call nokia care. You doing that now and for how long will you keep on sending people to where ever you want? Tell nokia what we want from them and if you can't tell them then you are surely useless and you advices doesn't prevent new people who are buy nokia phone to face the same issues like the ones you helping people to solve, and at the end you might finish old white hair on your head keep on writing to people (GO TO NOKIA CARE CENTER TO CHECK FOR YOUR HARD WARE, OR HARD RESET YOUR DEVICE). I know and i believe that you are clever than that to be running inside this kinda circle every single day.
You got my drift? Now and everywhere i will find your post telling to people to go to anywhere to check for hardware i will ON MAY warn you until you and some others which are also in just like you for kudos to be in for a better nokia phones with a better hardware that seriously give less and less troubles, a better software that seriously give no troubles and not to be in for what ever you want.
THAT'S IT I HAVE AN EYE ON YOU, AND SO DO LIKE WE WANT NOT LIKE you WANT.

5800 screen problem....

hey frnds i had fitted magnet to stop lines on screen of 5800 ,but some times when i unlock the screen the screen shows black and white light is flashing and it take 2-3 min to recover plz help what to do..?

@adrianhughes
actually there are rumors that if you will fitted a magnet on the screen of the NOkia 5800.. the screen issue will be fixed.. but yea you're right.. sending the phone to carepoint would be the best solution for this one..
Smile lang lagi.

Nokia 5800 Screen problems may occur!

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