Nokia 5800 screen problems when unlocking

When I unlock my phone, I get horizontal and/or vertical lines - I can't use the phone during this time, because the display is so badly affected!
After about 5-10 seconds, the home screen will show perfectly normal.  When I either lock the phone, or lock it manually, then unlock it a few minutes later the lines come back again!
Is this a hardware or software fault? If it is a software fault, how can I resolve this annoying problem?
5800 v20.0.012 -- 6500s v9.40 -- 6233 v5.43 -- 5140 v3.13

I have exactly the same fault on my 5800 to the point where the phone is completely unusable.
Used the "Contact Us" facility 5 days ago - still waiting for a reply/acknowledgment.
I bought the phone in mid February so it was quite an early release model, V11 frimware, but the screen fault was there early on but only very occassionally. Had the phone updated to V20 but the problem was still there. However it got progressively worse until the phone became unusable. The screen can only be restored by powering off and on again but once the screen has gone into saver mode it cannot be restored via the unlock button, or any other means other than a power down.
Sent the phone to the Nokia "Anovo" repair centre only to have it returned 10days later with exactly the same fault as I sent it in with. The return advice note stated that details of the repair would be found on the enclosed letter - there was no enclosed letter. The return form states that all phones sent in would be automatically updated to the latest firmware - mine wasn't, even though Nokia notified me 2 weeks previously to inform me that there was an update for my phone.
Rang Nokia Care last week, (Thursday) to be told that someone would contact me by phone, (borrowed phone obviously, as I had stated my 5800 was unusable). Friday and I had not been contacted. Rang again Friday morning 10.30am only to be told someone would contact me. Left a contact phone number again. Friday afternoon - still no contact so rang again. This time I was informed that someone should have told me that I wouldn't be contacted until Monday as thet were all "Very Busy" - I wonder why. Today, Monday afternoon stil no one has been in contact so I suppose I am going to have to go through the whole routine again.
I am very close to the point where I am going to give up and demand a refund for an item that is clearly "Not of Merchantable Quality" or "Fit for Purpose" which would be a shame as when it worked I was really pleased with it. I bought the phone outright so I have no contract redress so am completely in the hands of Nokia. I know that Nokia is a very large company and I am but a single customer but from all the forums I have lookes at since this saga started I am driven to believe that the 5800 is causing Nokia some serious problems.
If I do finally get some acknowledge from Nokia I will inform this forum.

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    Have detailed the problems I am having elsewhere. Have also seen many other threads started about the same problem and the WWW provides much other evidence that there is an issue with the screen malfunctioning on 5800.
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