Nokia 5800 Software Version V31.0.101 failed to up...

Hi Nokia!
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.
I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for i think its wrong, but nothing happened the call dropped.
The current software version is V31.0.101, Software version date: 16-09-2009, type: RM-356 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.
Has anyone resolve this issue? I need help on resolving this issue.
Nokia any solution?
I hope to hear from you soon.
Have a good one.
Cheers!
03/02/2010

NOKIA 5800
Mobile Issues
The phone touch screen is not very responsive.
Limited setting/shortcut you can set on the main screen.
Alarm is inconsistent. Sometimes it’s late.
Clock settings/time zone is not working properly.
The charger port on the phone is a bit loose. Charging gets interrupted even if there is only little movement.
Option is to update NOKIAs 5800 software. Current version is V31.0.101, the latest version is V40.0.005.
Nokia PC Suite / Nokia Software Updater cannot find the update
Tried to use the mobiles code, still cannot find the update
My mate has the same mobile NOKIA 5800 on a Virgin Mobile plan; he was able to update the software. I got images of his phone and my phone with different versions, mine was the old version his got the new 40.0.005 His mate has the same phone as well, which they manage to update the software. He tried helping me update the software, but ended up unable to update the software and got frustrated.
Option is to speak with TeleChoice Barrack Street. After TeleChoice checked the phone why it will not upgrade they suggested having the phone serviced/checked by Nokia Care in Morley.
I let Nokia have a look at the mobile/issue, they told me they will be able to update the software for me, I left my mobile with them, and after 3 business days and the going back and forth to Nokia, and they were unable to update the software. Very sadly, they said it’s being locked by Optus.
I am using 3 as my provider, the mobile I bought it outright from TeleChoice, no plan whatsoever. So I don’t understand why Nokia said it is being locked by Optus.
The option provided for me is to patiently wait for updates, which is available now or to return the product.
Now I am processing a replacement of the device from TeleChoice 10/02/03, hoping to have the issue rectified. They should rectify this, or there will be a violation againts fair trading.

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Does anybody works for Nokia here? I'm still hopeful to get real answers from real Nokia Support employees.
This is my post so far. An I also responded on the I hate my Nokia 5800. But I dont really hate it yet. I jus need the sotware to update.
Hi Nokia!
I purchased your Nokia 5800 Xpress Music mobile phone and I am trying to update the software/driver to improve 1: Touch Screen scrolling, 2: version of OviMaps, 3: Ovi Contacts, 4: SW application, and 5: WLAN performance.
I called technical support for mobile phones, unfortunately it is unavailable according to the recording, i've waited for thinking its a wrong message, but nothing happened the call dropped after the message.
The current software version is V31.0.101 and it does not upgrade. I have tried using my phone options to upgrade/update the software, this did not work, i have tried using the Nokia Software Updater but it can not find the new version of the software, and I have tried searching for the new software version by using my phone code under the battery and still it can not find the new software version.
I need help on resolving this issue.
I hope to hear from you soon.
Have a good one.
Cheers!
03/02/2010
Done all the reset and the reinstallation oof firmware.
NOKIA 5800
Mobile Issues
The phone touch screen is not very responsive.
Limited setting/shortcut you can set on the main screen.
Alarm is inconsistent. Sometimes it’s late.
Clock settings/time zone is not working properly.
The charger port on the phone is a bit loose. Charging gets interrupted even if there is only little movement.
Option is to update NOKIAs 5800 software. Current version is V31.0.101, the latest version is V40.0.005.
Nokia PC Suite / Nokia Software Updater cannot find the update
Tried to use the mobiles code, still cannot find the update
My mate has the same mobile NOKIA 5800 on a Virgin Mobile plan; he was able to update the software. I got images of his phone and my phone with different versions, mine was the old version his got the new 40.0.005 His mate has the same phone as well, which they manage to update the software. He tried helping me update the software, but ended up unable to update the software and got frustrated.
Option is to speak with TeleChoice Barrack Street. After TeleChoice checked the phone why it will not upgrade they suggested having the phone serviced/checked by Nokia Care in Morley.
I let Nokia have a look at the mobile/issue, they told me they will be able to update the software for me, I left my mobile with them, and after 3 business days and the going back and forth to Nokia, and they were unable to update the software. Very sadly, they said it’s being locked by Optus.
I am using 3 as my provider, the mobile I bought it outright from TeleChoice, no plan whatsoever. So I don’t understand why Nokia said it is being locked by Optus.
The option provided for me is to patiently wait for updates, which is available now or to return the product.
Now I am processing a replacement of the device from TeleChoice 10/02/03, hoping to have the issue rectified. They should rectify this, or there will be a violation againts fair trading.
Attachments:
Image029.jpg ‏206 KB

Actually, it has nothing to do with locking to their network. That's a totally different problem altogether that's independent from the branding.
What's happening here is altering the firmware so that it contains Three's logo and links to some of their services in the menu. Plus maybe a few alterations to maintain compatibility with the network, although they should be minor since unbranded phones will work on Three.
The trouble with making these alterations to updated firmware is that it takes time and therefore money to do it, and they get nothing in return. That's why it's such a low priority for network operators to approve updates.
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Message Edited by illinjah on 15-Jun-2009 08:17 AM
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

Check out the link below, there you´ll find a probable reason why the update isn´t out for your phone yet...
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Greetz,
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Message Edited by illinjah on 15-Jun-2009 09:42 AM
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
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Message Edited by illinjah on 15-Jun-2009 08:16 AM
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
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kskvalue
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Nokia 5800 Software Version V31.0.101 failed to up...

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