NOKIA 5800XM - Calls not transferred to headset

Hi, I am Austin, I purchased a nokia 5800xm 2 months back and it worked flawlessly. I updated the firmware to 30v and it was even better, the headset that was bundled with the handset also worked fine, Butsince past week even though all the function keys on the remote and earphones work properly on the headset [radio/music player] when i get a call i cant hear it on the earphones but instead on the handset earpiece. I did a soft reset a few days back but after i installed a few apps the problem has resurfaced!!!
I have only installed opera 5 beta, myphone 2.2, pictureflow and a few simple themes nothing else...
Please help me!!! Im really confused if i should take it to the service centre or there is something i must enable???
Thanks

Hi
Easiest way to get a demo going is to do this:
1) Create a 'skill' in the RmCm subsystem menu in appadmin, call it Test
2) Create a Contact Service Queeu in the RmRm subsystem menu, and call is TestCSQ
3) On the CSQ properties, configure it for skills-based routing and add the 'Test' skill on the second page.
4) On your application, configure the 'icd.aef' script. This is a simple ACD type demo. Set the CSQ property of the application to "TestCSQ" (this must match your CSQ name identically)
5) Assign the Test skill to your agent in the RmCm/resources menu
At this point you should be able to dial your trigger and hear some prompts. If you log in as your agent, they shoudl received the call.
Note that to transfer the call to the agent, the CSS of the CTI Ports (i.e. the Call Control Group) must have the agent DN partition in it.
Also if you have only standard, you will need to create a Resource Group instead of a skill, and set that on the agent and the CSQ.
Regards
Aaron HarrisonPrincipal Engineer at Logicalis UK
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Hi Milo438,
Thanks for the post and welcome to the forum. I am sorry for the extended delay in getting your services up and running. I can help you.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include any BT order number that we have supplied, your full address details and the link to this thread.
Cheers
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BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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