Nokia 5800XM FW v40.0.005 bugs report

Hello, At first I would like to thank all those working on the development of Nokia phones.
Then I would also offer a group of problems which discovered in the latest firmware for Nokia 5800 (v40.0.005).
Problems (bugs):
- Some application icons are multiplied.
- Some application icons are hided (Icon transparent).
- Sometimes (when the sensors enabled) I restart the phone and find that the sensors do not work (Its still enabled in settings menu), and to solve the problem, I disable it then restart the device and then re-enable them.
- The device becomes slower with the passage of time
- Software updater always failed to install python and scribble, even installing using Nokia Ovi Suite failed.
- There a screen bug (see: http://www.youtube.com/watch?v=8VZsCCaqFxI or http://www.youtube.com/watch?v=d6818wmKbgY or http://www.youtube.com/watch?v=Au3IzYvNYOs)
Adds:
- Add a way to open (Now playing screen) from media bar at home screen (because the way to open it is long , you should open menu then go to Music then now playing, or from shortcut bar.
- Gallery recognize all multimedia files (images-swf-video) even if it was not located in Image folder or Video folder, this good and bad, so add an option to only searching for multimedia file in the default media folder will be great, because some applications based on swf files or some image files (For example: PowerMp3, Flashlight) make the gallery unorganized.
Thanks for your time.

Usually I do this solution every 4-5 months to solve some problems, but i think this is a foible in Nokia systems!
Whatever, this don't work well for this issue:
"Sometimes (when the sensors enabled) I restart the phone and find that the sensors do not work (Its still enabled in settings menu), and to solve the problem, I disable it then restart the device and then re-enable them. "
Because it was happened from the previous firmware.
Also the biggest problem which I faced is :
- There a screen bug (see: http://www.youtube.com/watch?v=8VZsCCaqFxI or http://www.youtube.com/watch?v=d6818wmKbgY or http://www.youtube.com/watch?v=Au3IzYvNYOs)
I can't find a solution for it , also i noticed that if the phone located in a cold room (AC on 20 degree or lower) the problem will happen, and the lock button can't fix the it immediately.
(I should wait for 5 min. or restart the phone to fix this)
Also this still a problem for me:
- Software updater always failed to install python and scribble, even installing using Nokia Ovi Suite failed.
So the summary is:
Screen bug
Software updater bug
* sensors not a big deal for me at this time.

Similar Messages

Nokia 5800 firmware v40.0.005 bugs that I faced

I was quite happy to see the new firmware update for my Nokia 5800. Looking at the new features like kinetic scrolling etc.. I've installed the update with no second thoughts. I had taken the back-up of what ever I wanted and ready for upgrade.
However, the below is the experience
1. The update went smooth. Phone has automatically restarted after the update.. I'm happy for few minutes.
2. Basic functionality is fine. Some of the applications like Opera Mobile were missing. Understand that I need to reinstall them. Also, wanted to update the Ovi Maps.
3. Tried S/W update option in the phone. No application was able to install or upgrade. After downloading the application, it just says update failed.
4. Tried through PC Suite. Experience is same.
5. Soft reset the phone. Now applications are getting installed or updated. But there's another problem.
6. Phone restarts itself upon any incoming call or alarm or any calendar alert. This was very annoying!!
7. Soft reset the phone again. Imported the back-up.
8. With zero customizations, the basic functionality is back.
9. Installed Opera Mobile back. Phone is working fine. But the touch key board provided by Opera is gone. It goes to phones default input mode.
10. All the applications like Fring, Google Maps, GMail are gone.
11. Installed Fring (from Ovi store). Phone restarted.
12. The incoming call problem is back. I can't simply take any incoming call. Phone reboots automatically, when I hit any option on the screen.
13. Uninstalled Fring.. Problem still exist.
14. Soft reset again.. basic things are back.
15. Don't have enough guts to install any new software.
Summarizing:
1. The firmware is very very unstable. It seems to have a very narrow happy path.
2. Beware!! Basic things like incoming calls are affected.
3. Some applications are not happy with new firmware. They can break the phone.
4. If you had any security related application like WaveSecure, do not forget to install it again.
Other issues found:
1. Pause functionality has disappeared in the Recorder tool.
2. GPRS / WAP access points are taken in the order of preference.
Other than kinetic scrolling, I didn't find any major difference / benefit from this update.
Do it at your own risk.

instead of searching, here it's :
how to answer / stop alarm
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

I need help with my Nokia 5800 update to v40.0.005

Hey im having trouble with updating my Nokia 5800 to v40.0.005.
The version on my phone at the moment is v21.0.025 and when i try to update it on my phone it says no update available.
I tried downloading Nokia Update Software and getting it from there but the program wouldnt work either.
Is there any other way i can get the v40.0.005 were it should work? or even getting the knetic scrolling and applications without needing to get v40.0.005?
Please need help!
Thanks
Solved!
Go to Solution.

Under your battery, there's a product code on a sticker (X: 0586707). Go here: http://europe.nokia.com/support/download-software/device-software-update/can-i-update and type in your productcode to see if there should be an update for your productcode. If there's not, you could take your phone to a Nokia Carepoint and ask if they could do it - no promises. Or else you have to wait untill your productcode gets it.

Nokia 5800 V40.0.005

I have updated my Nokia 5800 to V40.0.005. It has worked fine however the home screen contacts bar is now a lot larger and i can not fit in all the contacts i wanted. Is there anyway of making 4 fit accross the screen?
Solved!
Go to Solution.

0575581: RM-356 Country Variant United Kingdom GB - MR
as meentioned 10000 times before ...
updating to new firmware depends on product code which represents your region of purchasing, language pack and if it's branded or not .... so NOKIA releases firmwares and release it for every product code depending on mentioned points
you can check for updates @ :
http://mea.nokia.com/support/download-software/device-software-update/can-i-update
To find what the latest available device software is, you’ll need your device’s product code. The code is printed on the white label beneath the battery (e.g. CODE: 0520001).
if your phone is branded with an operator, that means that you should go to the operator care center and ask them, not NOKIA
some updates delay in some countries variant product code, as it requires more effort to add language pack to it like and in some certain countries "example. China Japan Korea" or it needs the country to approve it due to its policy
-you can show appreciation to my posts if it helped or useful by pressing the green Kudo star beside my post that hepled
-if my answer was the solution , so click accept as solution button
Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

Nokia 5800XM V50.0.005 FW bugs!!!!

Hi there,
Today,Nokia sent to my mobile a message that it is a new update!
Because we had many problems with the last update V40.0.005 I decided to make a new topic and when everybody find something wrong with his device will write here!
Attention please: You must be carefull when you write here a "bug" because it could be a good idea to improve our phones!
I would appreciate it if you had attached photo or video with your problem even if it is possible!
Thanks.
Solved!
Go to Solution.

i figured out that the aac format files cause the music library to endless refreshing
the problem was solved after converting all my aac to mp3
but what i wan is aac!!!
mp3 takes much mmc spaces!!!
what a stupid bug is tis
Update:
real problem detected
aac file to cause music library endless refreshing is because of the ID3 tag being used
b4 v50 all my aacs were saved using ID3v2
i tried to convert them into earlier version ID3v1 just now , the music library refreshed without causing any trouble, but all the album arts inside the aac files were all gone = =
taken frm symbian-freak forum

Nokia 5800 V40.0.005 now available in South Africa

Just found out that V 40.0.005 is now available for South African Phones (0575950). On my way to download it now - - - Such a long wait!!!
Nokia 5800 XpressMusic Red V52.0.007
Hit the Kudos if I helped!

brennbar67 wrote:
i also noticed some problem on this new firmware version V40.0.005.
Problem:
1) It having difficulty to power up the phone... once it powering up, it will auto shut it down itself. I gotta retries many times only able to power up my phone. For old firmware, I didnt see this kind of problem
2) when the phone is fully charging, the LCD backlight UNABLE to turn OFF itself. I tried to charging my phone overnight, and when i wake up the next day morning, I can see the LCD backlight still turning ON.. this is something wrong here. For old firmware, I didnt encounter this problem before.
Nokia, please fix this bugs...
thanks!
WE ARE DOOMED! Looks like Nokia does not think the problem we faced is a firmware bug!
I have email their customer support on this issue and this is the reply I got from them:
SR# 1-10867639480
Dear Mr. Wang,
Thank you for emailing Nokia Careline.
In response to your inquiry, you can first reboot the phone by turning it off and removing the battery. Wait for around 5 minutes before returning the battery and turning it on. Another option will be to restore the settings by going to Menu > Settings and Phone > Phone mgmt. > Factory settings > Lock Code (default is 12345).
Alternatively, we suggest for you to make a backup of all important information.
Kindly refer at the link below for an online guide:
http://www.nokia.com.my/get-support-and-software/download-software/nokia-pc-suites/how-to/backup-and...#
Once done, you can format the phone.To format the Nokia 5800 Xpress Music, kindly dial the command *#7370# in idle mode > Lock Code (default is 12345).
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
XXX XXX X.
Nokia Careline
WHAT SHOULD WE DO NOW???!

How and where can I submit a bug report to Nokia ?

How and where can I submit a bug report to Nokia ? I haven't found any Nokia's webpage where it is explained.

wait for the next nokia beta test program (they usually annouce it on this forum) and enrol
then you will have access to the developers to report bugs
the last beta test finished end of November.. so it will be a while b4 the next beta test
cheers
Nokia N95 8GB, 6234, 6101, N-Gage Classic, 8250, 3350, 3315

5800 xm v40.0.005 WLAN bug

Hi,
Ever since I updated my firmware to v40.0.005 on 5800 XM, my phone automatically connects to the WiFi working in my home. Even after I have turned off all the settings to autodetect WiFi network.. It automatically connects to WiFi network as soon as I disconnect it manually. Earlier(v30 firmware), it used to connect only when I was using some application with WLan usage..
Its annoying and also draining battery.. I can't switch WiFi router as other devices(laptops, PC) are using it..
P.S. I installed Image Exchange software in new firmware?
Kudos, If I Helped !!!
Solved!
Go to Solution.

Your last statement may have provided the answer. Is Image Exchange set to look for a data connection? I have this problem initially with Nimbuzz and a couple of other apps.
Take a look here: http://imageexchange.nokia.com/help.jsp#faq_15
Message Edited by patruns on 19-Jan-2010 03:37 PM
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

Nokia 5800 won't update to firmware v40.0.005

Hello,
I have tried to update my 5800 using nokia software updater several times( I am currently on v21.0.025), but no luck. The software says that there is no new update available, which is incorrect. I know of people who have updated their phones to v40.0.005 without incident.
I purchased the phone in late December '09 and have been trying to update it since the middle of January 2010. I am at a total loss as to why the noka software updater won't detect the newly available software. Nokia them selves said that the update is available in my country(Ireland).I have uninstalled and reinstalled the software update.
Thank you for your help
Solved!
Go to Solution.

The software says that there is no new update available, which is incorrect
That is correct their is no update yet for your particular model phone .
Phone code and number decide if the update is available .
Stick your product code in here for tthe exact situation today and keep checking every few days .
http://www.nokia.co.uk/support/download-software/device-software-update/can-i-update

Nokia 5800xm v11 firmware bug...

Seems like the music equalizer & settings in Nokia 5800xm with a v11 firmware is sometimes not responding. This is happening sometimes when i keep changing the genres and settings while playing the musics. Stop responding means the equalizer or settings are not taking effect, for example, changing to Bass Boaster does not producing the bass effect in the music, or tuning the balance to the left/right but still playing on both sides of the earphone. exiting music player and re-entering it may have this problem fixed. So i guessed is a bug of the firmware v11.
Anybody face this problem on their 5800xm? Feel free to share it here too...

Hi,
I had the same problem on the Nokia 5800: email wizard coming up everytime I switch on my phone.
I tried to create an email account through the 2 different apps, as adviced elsewhere, but without success.
Then I simply deleted the email app (the one with the little stars), and bingo!
The email accounts previously created are still here and working.
Now I'll wait for Nokia to fix their email app...

Nokia 5800XM V50.0.005 FW experiences

New firmware release for Nokia 5800XM: V50.0.005
info: http://symbian-freak.com/news/010/04/new_firmware_for_nokia_5800_now_available_as_fota_update.htm
Experiences?

Sorry I know is in spanish I just make a screen shot
but the problem it does't download
Attachments:
v50.xx.png ‏78 KB

Nokia 5800 update 50.0.005 Find song is missing?

I've updated my phone to the latest firmware version,but now it seems that option to find a song is missing (you know if you open all songs and if you have about 1000 you want to search for the song that you want,but the *find*option is missing in the options menu) ??? Is it only me?or it supposed to be like that?
nokia 8210->3310->3330->8890->6800->3220->6680->n72->E-90->5310XM->5610Xm->n82->n95 8gb->5800XM 8gb->2630

After upgrage to V50.0.005, i am not able to See music files those are available in V40.0.005. Though those are avialble in the music drive of the mobile but not able to retrive 2GB music files. I think the NOKIA testers and developers should do proper testing before release the product. Testers are either poor enough to raise internal bugs or not competant enough to work in the industry. how many times you people are doing sanity, performance, system testing for this firmware?i guess you you people are in a hurry. BUT why higher managements are not taking proper care of such kind of high issues raised by users?
This is really a poor stuffs as far as a SIX sigma company is concern.Send the latest update to solve all kind of issue at once. This is Too much ....

Browser closes itself - NOKIA 5800XM

Hello!
I want to share the problem with my NOKIA 5800XM and it is that while browsing the pages that have many meanings in this picture is a page with only pictures / galleries / funny and entertaining anybrowser closes itself.
I got the settings here but there remains a problem, someone has idya what can solve this horrible problem.
I tried with several browser as Opera .... But there is a similar problem, and makes me think that the phone can not work with pages that have many pictures.
Best regards.
Moderator note: Link removed. Pelase note that external links musty be to sites in English (if a non-English site has a translation feature, you can link to a translation of the page).
Message Edited by michaels on 01-Jun-2009 02:08 PM

Yes this is really stupid, I hope our colleagues from NOKIA to pay attention to this general bug as soon as possible.
I tested a few phone in 5800 the same page and it really has a problem there.
I did notice however that when run from java settings error report and then load the same page, enter some mistakes a miracle ....
therefore I think there is a problem of their browser-JAVA
WE need hellp......

Bug reporting?

A couple of times Lenovo have asked for suggestions etc via System Update. This has been a great way of reporting bugs (there are a few) and make Lenovo aware of the problems users have. I have found no other way to report bugs, from small/minor problems to crash-prone problems. There was a way of contacting Lenovo in "non-technical" issues via the web site, but they usually wouldn't accept bug reports but only responded "this is a technical issue, you must open a support ticket." The problem, of course, is that you want to report a bug in the software - not ask for support (and even less pay for it).
Even this forum does not have a dedicated topic for bugs and problems with the software. So how am I to let Lenovo know something isn't working right? I've found quite a few problems since I bought my X61 in October 2007, some of which have been fixed but others have not. An example: just a minute ago, I noticed that the Power Manager battery taskbar icon was green and "half full" while my battery LED was flashing in orange - upon reconnecting the AC the Power Manager battery taskbar icon showed "4%". An obvious bug, but how do I notify Lenovo???
I have also tried telling Lenovo that the splash screen for System Update on my Win Vista Business X61 is way too annoying: it shows for a long time (15-20 seconds?) and is "always on top" - so I cannot do anything when waiting for SU to load. It doesn't have to be this way; splash screens are usually shown for a time period specified in the source code. So it should be easy to change this.
These are just two examples of bugs and annoyances that I would like to tell Lenovo about. Does anyone know how to contact Lenovo with bugs? I don't want to call customer support and spend precious time waiting for assistance - I just want to help Lenovo identify bugs in a fast and secure way.
Thanks,
Per Bylund

As this topic area is for Symbian devices, I assume you are talking about Symbian bugs. Today, I don't think Nokia is interested in knowing any bug of died OS - Symbian.
bbao
* If this post helped you, please click the white Kudo star.
* If this post has solved your issue, please click Accept as Solution.

Is there any "offical bugs report" page?

Hi,
I am looking for the offical web page / email or something like that to report all bugs I can found on my phone.
As far as I know, this is a discussion borad, not even a offical support page from Nokia.
I tried to go to Nokia Care, and THEY NEVER DOCUMENT AND REPORT MY ISSUE AND BUGS CORRECTLY AND ENOUGHT DETAIL. They just reset my phone / fix some hardware, and send it back to me.
There is no knowagebase (sth like FAQ or MSDN) from Nokia. (wow, they even have no "What's News" for FW upgrade)
I am not sure that do they know about the problem, or any suggested solution.
Anybody know what sould I do? what is the best way to report bugs to the FW development team?

do you think there will be a new firmware update for e52?
E52 - Product code 0585050
UK.
V54.003

Nokia 5800XM FW v40.0.005 bugs report

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