Nokia 5800XM issues after software update

Hi recently updated my 5800XM to software version 21.0.025 after getting an error saying 'Phone start up failed. Contact retailer.' Retailer has been useless, just told me to update software, so I did. Since the update, phone works, which is great. But internet no longer works. Or any apps which involve the internet! The app opens.. then connects, as it just starts to load, exits with no explanation. Is this a known bug? Is there a way to resolve it?
Also, screen turns purple and green at random intervals. Any help much appreciated, thanks x

Beck_DK:
we are investigating your report about Mail for Exchange.
pbomta:
Nokia 301 does not support SW updates via Nokia Suite (like all the more recent phones), so that would be the expected result.  
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

Similar Messages

  • Nokia 6650 fold - after software update, MapNav qu...

    After the upgrade, "MapNav", a java app very dear to me, had disappeared from the phone. I tried to re-install it, and got the message "Certificate error. contact the application supplier."
    Uh? What gives?
    Can this be real?
    - they uninstalled one of my apps without asking me?
    - they make no effort for software upgrades to be compatible with all apps?
    - they changed the certificates such that an app can't be installed any more?
    - they don't think it would have been appropriate to warn folks that this upgrade is harmful?
    Anybody have a fix or at least good explanation?
    ghorian 

    as you have a suffered a failed software update, the only thing you can do is take your phone to your local Nokia Care Centre for them to take a look at.  
    If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

  • Nokia E52 dead after software update using Nokia S...

    I bought my Nokia E52 the day before yesterday. It is an early model (arrived at the store i September). But it worked fine, except for the bluetooth connection.
    I tried to update the software using Nokia Software Updater via the USB cable. But it lost connection (I didn't touch the cable nor the phone at the time, and the computer was workning fine). After that I tried it again a couple of time, but it lost connection. It seems the USB-micro connecter on the phone is defective. 
    Finally its seemed to worked, but after a long period of time it lost connection again and this time the phone was dead. The computer couldn't find it when I connected the USB cable and the screen was dead, nothing happend when I push the powerbutton, except it vibrated once as normal after that nothing happend.
    The screen was dead, the numberpad was not lighted. I removed the battery and waited a couple of minutes and tried again. Nothing happend. I tried to reset the phone by using buttons '3', '*', 'anwesring-bottun' and powerbutton. Nothing happend.
    Obvious the software update were unsuccesful but is my phone beyond repair? Is the warrenty/guarantee still valid?

    Your phone will be repaired in a nokia care point. Usually they fix this problem whenever it occurs during a software update. If that key combination didn't help in your case, then it's definitely a point to go to a care point. I think it is covered by warantee but I'd advise you to call the service point just in case to check with them.

  • Nokia 301 dead after software update

    I just updated my Nokia 301 from its software version 2.something to the latest (8.03 I believe). After the update process the phone is dead. It won't start up, nothing.
    Is there anything I can do?

    Beck_DK:
    we are investigating your report about Mail for Exchange.
    pbomta:
    Nokia 301 does not support SW updates via Nokia Suite (like all the more recent phones), so that would be the expected result.  
    http://www.microsoft.com/en/mobile/nokia-x-updates/
    http://www.microsoft.com/en/mobile/nokia-x2-update/
    http://www.microsoft.com/en/mobile/asha-software-update/
    http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
    http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
    https://twitter.com/LumiaSWUpdates

  • MBA 13" mid 2011 start up issue after software update

    I found that my MBA 13" mid 2011 performs not normal start up. When I'm powering it on after shutdown(or reboot) it start booting with clockwise gear screen but holds on this step for a minute or so and performes power off/power on. After this auto power on it boots normal. So each time after shutdown or reboot it begin to start, reboot, normal start - a kind of second time booting. I performed CMD+R restoration and reinstalled my Lion. All worked fine afterwards unless I performed software update (iTunes update + Thunderbold update + Security update 2011-005). It made second time booting again.

    They will fix the software for you. Your alternative is to reinstll Lion yourself. If that's your wish, then:
    OS X Lion- About Lion Recovery
    Reinstalling Lion Without the Installer
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
    If there is no Recovery HD on your system, then refer back to the above-linked document.

  • Note 4 GPS issues after software update

    After updating to the new software the GPS is no longer working. The software update was realeased on 7/23/15Baseband Version: N910AUCU2COC5Kernel Version: 3.10.40-4160876dpi@SWDD3910#1Build Number: LRX22C.N910AUCU2COC5The GPS signal locks and does not move with the map. It freezes in location then catches up a few seconds to a minute after. It also bounces around in the map. I have tried to restart my phone and even did a factory reset, this did not fix the problem. 

        I know GPS functionality is important glassmann71, especially when traveling. Have you tested more than one navigation or mapping app? Any difficulties with signal when using other, non GPS related apps or functions? Does this happen in all areas that you travel?
    JonathanK_VZW
    VZWSupport
    Follow Us on Twitter@VZWSupport

  • Nokia X6 Bricked after Software Update :(

    I have nokia X6 8gb. Yesterday i decided to update its software by connecting it to pc via usb and ovi suite. Every thing worked perfectly and update started installing. Then after it finished. Phone turned off. I thought that it was usual as phone would need a restart after installation. I waited... Waited and then waited 15 minutes and it didnt turned on automatically. So i pressed the power button and phone just gave a vibration and did nothing else. No even the red/green light blinked when i pressed power button.
    It is really ridiculous stuff. Firmware updates are not meant to brick the phone.
    Before anyone ask, i'll make it clear that i havent installed any cracked/unsigned stuff on my phone. Everything was legit.
    My phone is just 4 months old so nokia should either repair or replace the phone free of cost. Am i right? I need a conformation from someone legit.
    Another thing i would like to ask, is it necessary to bring the purchase bill to the service center? Wont they know by checking the imei number who is the buyer and then they could check my driving license to confirm ? I'm on vacation so can go back in between just to get the bill.

    Have you looked at this post on forum?
    /t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/m-p/398147/highlight/true#M112
    Nokia Care Point won't necessarily have to verify ownership as if sold in EU it will be recorded as eligible for 24 months warranty and you're not asking them to reset "lock code" which can be suspicious.
    Unfortunately firmware updates can fail and your X6 probably just needs to be re-flashed.
    Happy to have helped forum with a Support Ratio = 42.5

  • Nokia 5800 locked after software update

    Hey I was hoping someone would be able to help me. I've got a nokia 5800 express music phone. I updated it but then the phone got locked. It keeps saying code error and the green+red+camera thing isn't working as well... I got the phone from England but now I'm using it in sri lanka...So pls pls help me.....

    Take a look here and see if there's anything that can help you (read the pool of knowledge post too) : /t5/Nseries-Devices-and-S60/Nokia-5800-NEVER-HEARD-BEFORE-PROBLEM/td-p/640228

  • N97 mini issues after software update

    Hi,
    I updated software on my phone at previous week. Since that time only problems! Phone always ask for conncetion to the internet. It simply lie on the table with locked screen, but when I unlock them I see dialog "select conncetion". Part of applications cannot work and simply close automatically, like OVI and Opera. Very often I see error with "not enouhg memory". I tried full reset and software reinstall but nothing changed situation ongoing.

    also I found today, that is a application called MMS always ask for connection. Anybody knows something about that application?

  • Installed Applications in E63 after Software Updat...

    Will the installed Applications in my Nokia E63 work after Software Update? Is the any issue found by somebody?
    Narottam Das
    Kolkata, India

    Hi steverabs
    Unfortunately downgrading back to v12.0.013 is not an option with NSU.
    GPS data is found in "Tools"
    If you have installed any applications yourself, these will unfortunately have disappeared unless they were on memory card and phone settings were saved to memory card and then restored to phone after upgrade.
    Happy to have helped forum in a small way with a Support Ratio = 37.0

  • Problem in curve 9320 after software update

    Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
    1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
    2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
    3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
    please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
    regards
    iftekhar

    Hey iftekhar,
    Welcome to the BlackBerry® Support Community Forums.
    I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
    If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
    How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
    http://btsc.webapps.blackberry.com/btsc/KB10339.
    If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • N97, issues still unresolved after software update

    I was happy to see the latest software update from Nokia for N97 hoping it would have solved the issues but I was very disappointed experiencing the same problems that I was getting before and worst part was new problems have also
    been experienced.
    Old problem which is still not solved
    It is still impossible to get the phone working if it switches off by battery getting fully drained. The battery doesn't start
    charging even if you put the phone in charging for 24 hours. The charging light blinks but the phone doesnt charge.
    New problem after software update
    Even if the phone is put on charge for 24 hours, it doesnt get fully charged. Infact the battery indicator doesn't climb up after 2 points and after using the phone for a small time, it says battery discharged and phone switches off.
    I have always been stuck to Nokia phones since I've started using handphones but am having the worst experience with
    this N97. God knows when the Nokia people will wake up and provide a final solution to this.

    Try pulling the battery and leaving it out for 5 minutes.  Put back together and commence a recharge.  Se if that helps.
    Nokia N8 on O2-UK
    Firmware 022.014

  • Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home.  After software updates, Apple support suggested I reboot my router which works.  But now I have to do it every other day.  ????

    Ever since I received my Macbook Pro in July 2011 I've had issues with my wireless connection at home.  After software updates, Apple support suggested I reboot my router which works.  But now I have to do it every other day.  ????  AT&T my DSL carrier suggests I get a new router.  Apparently the one I have is really old and doesn't support my Macbook Pro.  Does this sound right?

    If your using WEP encryption yes, Apple has discontinued that becaues it's worthless. WEP (and WPA) is cracked so encryption makes no sense.
    Get a new Wireless N router, set it up with WPA2 (AES) Personal and two different 20+ randon letter/numbersymbol character passwords
    One for Admin access only of the router, keep this on paper off all comptuers in a safe someplace.
    One for entering into devices, computers etc for Internet Access Only.
    You need the long and random password to defeat brute force attacks by GPU software that the hackers have now.
    Also if you give out the password to another, they can't hack the network with the guest access password.
    Computers remember the internet password, so anyone with access to your machines or network will have the password.
    Since you have another Admin only password, they can't hack in. got it?
    You don't need "Invisible" or "MAC Address filtering" that's a waste of time as hackers can sniff a network and causes issues getting on the network.
    Good luck.

  • After software update nokia 301 fail to connect wi...

    After software update to v 08.02 computer can't see my phone when Iconnect it via usb cable. Can sombody be on help?

    Where do you look?
    Windows Device-Manager or Nokia Suite? If it is the latter, please, give us Suite » Menu » Help » About » System Information » Copy text to clipboard. Furthermore, go to Nokia 301 » Menu » Settings » Connectivity » USB data cable: which mode do you use?

  • Nokia E66 - Lost Txt's after software update - can...

    Can anyone advise me if it is possible to retrieve my messages from my phone after software update?
    I have tried 'some' recovery software but they do not recognise the 'phone' as a part of my pc.
    Has anyone had similar issues?

    If you didn't make a backup before updating, all data is lost.
    ‡Thank you for hitting the Blue/Green Star button‡
    N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Maybe you are looking for