Nokia 6086 fails to connect to any wi-fi network

My wife and I both have Nokia 6086 phones. We have been unable to connect to any wi-fi network. The phones recognise the networks but when I press the 'connect' button I get the message 'network connection failed'. I get the same result whether I'm using my home network, with appropriate security settings, or an unsecured public network. So far, neither Orange nor Nokia have been able to fix the problem. Can anyone advise how I can connect?

I was having this problem for a while and T-Mobile told me that the wifi radio needed to be reset and the fastest and easiest way to do this was to pull the battery when the phone is up and running. Next attempt, I could get on wifi no prob.
I was skeptical, but it worked for me. (But only after I manually backed up my important SMS to AIM through copy & paste.)

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