Nokia 6131 video not in sync with sound

After a year of working just fine, my Nokia 6131 video picture is not in sync with the sound when I play it back on the phone or when I download it to my pc to view.
At first the problem was only when I played it back on the phone, but was fine on the pc. Now it's distorted on both.
The video picture seems to be on fast forward but the sound runs smoothly. My video's are always less than five mins long.
Please can anyone help me to resolve this frustrating problem?
Katie Girl
Solved!
Go to Solution.

hey KatieGirl, i too had the same problem with my old nokia 6288. have you tried turning off your phone and restarting it, this usually helps in alleviating choppy video playback. if this is still resulting in **bleep** playback on your phone and pc, then i would suggest searching for a software update via Nokia Software Updater, if there is no update, then i would suggest re-flashing your phone with the same version firmware again. p.s. remember to backup all your data before flashing your phone with firmware.
failing all this, then i would suggest taking your phone to your nearest Nokia Care Centre or authorised service repair centre, as there may be a fault with your phone hardware itself.
hope this helps.

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