Nokia 6288 doesn't retain settings after reboot

Hi, i've a problem with a Nokia 6288 that after each reboot
does not retain settings regarding "Normal" profile and background. If i turn off the phone, when i turn it back on it reverts to blank backround and "nokia tune" ringtone and all other settings to default.
I already tried to reset it to factory default but had no luck.
Also tried reflashing firmware with nokia software updater but the problem still remains.
There is a way for "hard resetting" it to factory default?
Regards
Luca

A nokia care point can hard reset a series 40 phone, you cannot do it yourself. They will also be able to fix your problem.
Care points:
UK
http://www.nokia.co.uk/A4228006
Europe:
http://europe.nokia.com/A4388379
Elsewhere:
http://www.nokia.com and select your country.

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