Nokia 6300 can't see who is calling me

hi, as above, have gone into call settings to try and change this.... nothing there
is this a software issue? i have recently got this phone with orange, i assumed that this is because people have withheld their number but this is not the case.
Can someone please help me regarding this?
if you need any more info just ask.
thanks

READ REPLY FROM rex63 inleedsrhinos27
it worked for me

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