Nokia 6350 Error in Address Book.

Question

I just updated my phone using Nokia Ovi Suite and restored from a backup, now when I go to the Address Book, after 3 seconds it gives me "No settings found.  Contact your service provider." error.  I only use this phone for calling, no email/im services/texting, just calls so what is it trying to accomplish?

Answer 1

Hey Photobug and all - Similar issue here. I realized what the issue was. After upgrading my 6350 through OVI the address book syncing no longer works.
First off, the tech is either straight out lying to you, or is ignorant of deeper technical issues. On these phones, the ATT apps are included in the firmware. This is why there are different variants of the firmware for the same phone for each different provider. The specific variant for ATT will contain all of the apps with it. When your firmware gets installed, all of the old firmware and apps get wiped clean from the flash. The problem with the ATT variant of RM-455 version 13 firmware is that there is yet another rediculous app from ATT called ATT Address Book. It runs in the background and prevents address book syncing with OVI. I guess ATT want you to sync only with their server,similar to cloud computing (like I want them to have access to the contact numbers for all my business contacts).
So, who's to blame? ATT for introducing an untested app that can't be shut down into the latest firmware, and Nokia for propogating it through OVI - in short they both are to blame. Nobody did any product testing here??? And you guys wonder why the Asian companies are kicking your butts! Syncing ones address book is pretty basic functionality that is needed for anyone with multiple phones or anyone that would like to back their data up. Not to mention, the new firmware is pathetically slow compared to the older version 4.96.
There is a work around, but it is a pain. What you have to do, is to do a complete reset of the phone, erasing all your content. After the reset DO NOT GO TO YOUR ADDRESS BOOK ON THE PHONE because this is the action that launches the ATT Address Book app. Before you do anything else, do an address book sync. It will work, so that you can get all of your contacts back on the phone, but as soon as you access the data on the phone, you won't be able to sync again due to the ATT Address Book app launching - once it launches it takes over syncing duties, and prevents OVI from syncing. Why do companies always have to destroy a perfectly good product with an endless amount of feature creep???
Unless Nokia can release a new firmware rev without the ATT Address Book, this phone (and the spare 6350) are going in the trash and this will be my final Nokia product. It's too bad as well, as the little 6350 was everything that I personally needed in a phone. The 3G tethering worked great (at least with version 4.96 firmware), the MP3 player was fantastic, and it never dropped a call. Not to mention it fit perfectly in my back pocket. I'm back to using my Apple iPhone 3GS for now until I have a chance to look at some of the new Samsungs...
If anyone has further info, please post it! Cheers - Trev
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