Nokia 6500 key unlock

Hi there,
My Nokia 6500 slide if I lock the keypad ..It should automatically unlock the key pad while opening.
But often it does not. It asks
Press "unlock" and "OK"
but often it just does not unlock so I have to remove battery and start with pass word again.
Is this phone broken? or somebody can help giving tip?
Thanks
Dev

Not only can you not enter a code if your phone's keypad is locked, but also *#7370# doesn't work on Series 40 phones such as the 6500s.
My advice is to take the phone into a Nokia Care Point for them to reset it and, if one is available, install a firmware update. Only a Nokia Care Point can reset a S40 phone.
Since this is a locking problem you'll have to provide proof of ownership.
Moderator's Note:
Unnecessary information removed.
Message Edited by spark11 on 12-Jan-2009 11:21 AM
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