Nokia 6790, Outlook 2003, and PC suite 7.1

Until last week I had perfect sync between my Nokia 6790 and Outlook 2003 Contacts using PC Suite 7.1. I am also using WinXP SP3. The other day I started to get a red X on the sync button when trying to do a sync between the phone and Outlook 2003. I tried the Office 2003 repair from the help menu, added a new profile in Outlook 2003, which the suite recognized, but still got the red X. Does anyone have any suggestions as to what to do next? Thanks.

I also should mention that I am using USB cable connection

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Hi jol888,
Thank you for your valuable post.
Please provide us with the following information so that we can analyze this issue further.
SYSTEM INFORMATION ( Help-About Ovi Suite-System Information copy and paste here)
Device Info ( *#0000#)
Debug Logs.
The logging needs to be enabled first by editing the file debug_conf.txt with a text editor. The line FILELOG=FALSE must to be changed to FILELOG=TRUE. The file is located where Nokia Ovi Suite was installed (C:\Program Files\Nokia\Nokia Ovi Suite). If its not there, then i have attached the file in this post. Try to reproduce the issue.
The logs (debug_log.txt and DalMeasurementFile2.log) will be written to the user's %TEMP% folder
In WinXP the folder is C:\Documents and Settings\[username]\Local Settings\Temp
In Vista/Windows 7 the folder is C:\Users\[username]\AppData\Local\Temp
Crash dump:
In XP:
On application crash, you'll see the dialog asking whether you want to Debug or Close. Don't do either. Closing the dialog destroys the dump file before you have a chance to copy it.
- Click the "For more information about this error, click here" link in the crash dialog, and copy the "Error signature" contents. The relevant content can be selected with mouse, and copied. Paste the text to the report.
- Find the minidump file (usually C:\Documents and Settings\your_username\Local Settings\Temp\???.dmp). If there are multiple .dmp files, check the modification time the find the one that was created at the same time the application crashed.
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In Vista and Windows 7:
- Expand the "View problem details" in the crash dialog and copy the contents
- Open Task manager and find NokiaOviSuite.exe from the Processes list
- Right click over NokiaOviSuite.exe and select Create Dump File.
- The dump file can now be copied and attached.
For Large files (more than 10MB) you can upload them on Files on Ovi
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the expiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email recipient will receive an email with a link to download the file.
Looking forward to hear from at the earliest.
Regards
Attachments:
debug_conf.txt ‏2 KB

Synchronisation prob between outlook 2003 and noki...

Windows xp sp2
Latest version of pc suite is installed (just checked via the updater)
Connection method: Bluetooth
Synchronisation between my contacts and calendar entries in outlook 2003 SP2 and my Nokia n95 8gb was working perfectly until today.
By perfectly what I mean is that the following happens: if I remove a contact or calendar entry from outlook, it is removed from phone when I sync. Also, if a calendar entry is made on phone or contact amended this was then reflected correctly in outlook on next sync.
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I only make use of calendar and contacts nothing else between phone and outlook
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Message Edited by mikeashworth on 14-May-2008 07:15 PM

hi, i have been running my sync as follows.
plug phone into usb cable. prompted for pc suite connection. I accept.
PC suite has the word "synchronise" available for clicking. I click on that and synchronise takes place.
this is how I've always sync'd my phone and outlook.
From the moment I installed software a cpl of months ago have been to update in both directions for calendar and contacts (those are only things I sync). This was working perfectly until one day it decided to go haywire and add back entries to my outlook calendar which i'd previously deleted.
i'm currently getting round this by only updating items in outlook and checking the option to remove all items from phone before sending them all, as new, to the phone again from the PC.
I dont want this to be the way I have to do this though, I want to go back to the old method whereby i could quite happily add an entry in either outlook or phone calendar/contacts and the sync will work correctly. :-(

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Hi,
Please first verify the activation status of your Microsoft Office.
If your Microsoft Office is activated, please try to start Outlook or Word in safe mode to check if this issue persists. To do this, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
Also please try to run a repair of your Office installation to check the result. See:
http://support.microsoft.com/kb/924614
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Sorry. I guess I needed to be clearer I have Office SP 2.
I will tell you that I currently running an older version of iTunes (7.3) because that is the only one that syncs.
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Message was edited by: obxbound

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Two more things:
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Well for anyones information. Syncing with ovi suite.
I have successfully got ovi suite working.
For those with problems this is what I did. I have vista.
1. I uninstalled all programs from nokia.( ovi suite using the online uninstaller. Pc suite using the installed uninstall program.
then i ran pc suite cleaner.
2. using search for nokia then using advanced search for all nokia folders remaining (important to use advanced search or you will miss some of the folders and files. Then deleted them. Some you may have to change the user permissions to delete them. It is important to delete these as they hold data and i think might be one of the conflicts stopping sync working.
3. Delete any remaining files except bookmarks pics etc.
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Then download and run ccleaner. Cleaner and registry.
Reboot pc
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<Edited by Moderator>

Nokia 6790, Outlook 2003, and PC suite 7.1

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