Nokia 700 black/unresponsive screen when making ca...

Screen goes black/unresponsive as soon as call is dialed. No possibility therefore of activating loudspeaker, etc. Just got phone today. Disappointing. Common issue with 700? Other threads with this issue in other models but haven't seen it posted for 700.
Solved!
Go to Solution.

Thank you for the suggestions, but no screen protector has been applied. The sensors are not blocked. Problem was apparent with first call right out of the box. Noticed another post about this as well as same issue with N8 and other handsets.
Screen goes black immediately upon pressing "send" when making a call. Phone does not have to be anywhere near the face. Calls can be completed holding handset to ear but screen is not accessible to activate loudspeaker or perform any other multitasking until call is completed.
Issue also occurs when an alarm or reminder goes off. Screen is black and inaccessible. Otherwise performs normally.
Updated software via Nokia Suite to version 111.030.0609 but issue persists. Will have to send brand new handset in for repair by Nokia, it appears.

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