Nokia 7370 update firmware

Hi all,
does anyone know why my 7370 with product code 0532605 receives a message from NSU "impossible to retrieve phone information" while if I check in the firmware availability section it says that version 4.13 is available for it while it has version 3.56 installed?
Thanks for any help and regards
Iebre

Well i think it should be updated.
Check that the latest update sw you installed on the PC and turn off your phone , take the battery out and try again.

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Hi,
I tried several times to update the software of my 7370 but after the NSU tells me that there is new software available and after its download the NSU starts updating but after a while it says "Updating Software failed" and asks me if I want to retry but with no results.
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did u follow all the steps as mentioned in the guide? (phone on general profile, sim card inserted etc)
if it still didnt work, maybe there is some installed software interfering with the update? reset your phone to original state (*#7370#) which will delete all contacts etc and restore to factory settings and then try the update again
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aspergerguy wrote:
@s0ulhunter
If you are very unlucky such as PC issue during device software update you can be left with a dead phone, although this has only happened to me on a couple of occasions over the last five years. It can easily be sorted out by Nokia Care facility, but can be a nuisance if it happens!
There are a couple of ways to avoid PC related issues while updating device software:
Only use a PC that is 100% stable. No unexplained lockups, self booting and the like. PCs with Windows XP or newer do not lock up ever under normal conditions, if the hardware is working properly and correct device drivers are installed.
If you live in a country with unreliable power grid, use a laptop with a full battery rather than a desktop PC. Even if your area has reliable power, do not upgrade during storms or anything that might disturb the power grid. Use a surge protector anyways.
Restart the PC before attempting a phone software update and don't run any extra programs in the background.
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