Nokia 7610,PC suite fails to save backup files

im working with nokia PC siute 6.3.14(version 2.0) and iv got a nokia 7610.the connection is via USB.
pc siute fails to save the back up files(nfb) to PC.
the error message doesnt explain why.ichecked the software,reinstalled it and changed the destination folder
but nothing happende.sometimes by changing the destination folder it starts to save the file,however the file contains no data.its empty.(when i try to restore this file,the msg confirms that it's empty)
getting the backup takes hours and just when i think its over the error msg appears.
is there anything i can do?
can the failure be due my phone problems?
thanks for ur time and ur contribution

Temporary disable the anti virus and see if it works. If it does then you are sure that the anti virus is blocking the connection. If that is the case then you will have to create an exception rule on the anti virus for the phone

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