Nokia 7710 Line1 and Line2 Problem in Firm ware

Dear Friends ,
I would like to know you comments on the following issue
I have Nokia 7710, I had an option Line1 and Line2 on my desktop of Nokia 7710. But now it has disappeared, and now when I gave it to nokia care center for correction the ware not able to solve it. As the mobile is still under warranty period I would like you comments what can I do for it . The customer care say its not possible to get back the option.
I want to know why this option is kept and if I move to other Country do i require these settings , Is ti true if the firm ware are updated we loose these settings .
any sound technical background person will reply
with wishes
Suneel h.

I would help if you tell everything you have tried already, otherwise I just keep on suggesting things you know already.
Have you checked from manage connections ´that USB tab is "ON" ?

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