Nokia 800 Lumia Sound Issues

About a week ago I found that when removing the headphone jack from my Lumia (I use it as an MP3 player in the car) that the music would continue to play although it did so silently!
It also appears that, although my morning alarm clock sounds as expected, if I try to play music, it is silent.  Also text is coming through in vibration mode.
I previously solved this issue by running the diagnostics.  As soon as I reached the section on sound, it all came back to life.
Not sure what sounds work and what sounds don't, I've highlighted the ones for certain.
Another thing I have noticed is that the screen does not always turn off after a few seconds when I set off some music through the jack and put the phone down.
Does this behaviour sound familiar to people?  Should I be worried?  Can I fix it?

What exactly is this "white plastic" and why are you able to see the back of your screen?

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