Nokia 900, screen freezes cannot reboot, etc and o...

Question

Hi
I am now on my 2nd 900. I bought one back on May 4th. Within a couple of weeks, the screen would freeze up.  You could still hear/use the voice command, but no matter how you tried, you could not reset (hard or soft) and the screen would just stay like that, time not changing, etc. for a couple of hours.  
I went back to AT&T and it unfroze itself while I was there.  It was frozen for over 2 hours.  It did it again and again.  On June 10th, I spent over 2 hours on AT&T and then Nokia's tech support line (using another phone to call) they only suggested totally wiping it out and starting again, not what I'd consider a viable solution.  
Last week, it did it one more time and I took it to a different AT&T store and they (for the first time) suggested I get it replaced and called tech support for me.  Despite massive documentation on how often the phone had frozen up and calls, emails, in persons, to tech support since I had gotten it, Nokia was only willing to send me a refurbished model (over 30 days, nobody suggested I return it before).  This time the phone was frozen for over 3 hours and when it came back up, it had lost all data for the past week (including a very important test result from the NIH).  Later that evening, all the texts and data reappeared.  
The new to me phone arrived yesterday and since there is apparently no backup and restore option, I spent most of yesterday making it look like the one I was returning.  Today, this one locked up again, I went back to
AT&T who just shrugged.  It was frozen for 40 minutes.  
The only consistency I can see is MOST of the freezes come after I've received a text message.  As I said, the phone will continue to 'talk' to me and take commands, but nothing works, none of the buttons, etc.
I have no idea what to do at this point, I totally have no faith in this phone or even Nokia at this point and I'm apparently 'stuck' with it for the 2 years of my contract.  
Any advice would be greatly appreciated.
Also, if anyone knows where the underscore character on the keyboard is, that would be a nice feature (don't even get me going on the lack of apps, and no sound in PowerPoint)!!
Thank you.
Solved!
Go to Solution.

Answer 1

Today is Sept 21, 2013. My 15 month old Nokia 900 windows phone will not start. I really liked it. 
Reading some of the threads I realize now that I was lucky to have it last this long.
The phone will not start, cycles through vibrate, black screen, white/lightblue screen, nokia screen, then Rethink possible AT&T screen where it stays or recycles around again. Sometimes I get the battery screen with low in the red. I tried all the recomended fixes that I could find here and at Nokia site. No luck.
My phone was fully charged yesterday morning before and was barely used yesterday.
Screen locked last night. Shut it down and then restarted and then the above mentioned problem and would not start.
All of these problems are document on this discussionand Nokia web site but no real solution.
Have tried most of the things suggested on the web site except the wipe out data reboot.
If I did that and it works I might as well get a new phone.
Not so easy to back up your data/info with the Nokia windows phone versus say the Samsung
1. lost photos - luckily I do not use it that much
2. lost videos - not that great
3. music - can rebuild
3. Lost apps - all free ones luckily
4. Will have restore/rebuild address/phone book from my last save (unfortunately that was May) and many changes
5. Lesson learned back everything up more often on a regular basis.
6. Never used it for email - so that will not be a problem
But what a pain.  And I do not have a phone.
Will be calling Nokia on Monday - wish me luck. My expectations are very low.
Went to the AT&T store today. One gal tried to help but basically the same things I had tried.
Then the blame game. Nokia knew plenty of problems etc, newers models ie 920 are better, but if you check this web site plenty of the other models have these problems 
I had a Blackberry for 5 years and it always worked even after much abuse. Even at the end when it crashed, I could remove the battery - hard reboot - and it always started and functioned again. Plus the Blackberry had great software to syncrcronize and/or save. But Blackberry did not keep up with the times.
Attraction of a smart phone was too great. Got the Nokia 900 - Nokia's attempt to catch up with the times. With so many reports of similarly painful problems, I will no longer be recommending the Nokia phones. Nokia will probably be going the way of Blackberry - downward. Too little too late and lots of problems. Shame as I liked the functionality of the phone and ability to have multiple things opened with AT&T network. Really not AT&T's fault that Nokia phone did not last.
But a real pain in the butt now. An body with any alternative solutions let me know.