Nokia 920 heavily cracked screen after short drop ...

Well, it happened. My brand new Lumia 920 took a three foot drop out of my coat pocket onto the pavement below while I was getting out of my car. The result was a heavily damaged screen.
Cracks now cover over half of the screen, and small, tiny (and sharp!) pieces of glass are slowly falling out. Phone performance is also spotty, as it now randomly turns off and the OS regularly freezes.
I was VERY surprised to see that there was any damage at all, considering this is Gorilla Glass 2.0. I've seen the videos - the drop tests, using the phone to hammer in a nail, etc. I couldn't believe that a BARELY 3 foot drop did this to the screen.
Anyways, I'm pretty bummed about my brand new toy. Anybody know what options I have =-/ ...? I got it through AT&T.
Attached is a photo of the damage =-(.
Attachments:
photo.JPG ‏182 KB

OUCH!!!
What a first post.
it must have hit just perfectly to do that! that is really a bummer in deed. Not sure why do easy.
I had my n9 fly off the treadmill at 8.5mph, fling back about 12 feet and SLAM into another unit and though the screen cracked, it was nothing like that and still worked perfectly.
being it is so new, I don't think there are even glass replacements available yet.
did you get insurance?
if not, you could get it through something like squaretrade, and they will repair or replace your unit...

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Cracked screen after 1 hour

so today i got the z3 and the phone had cracked out of nowher no drops or impact. now screen is no longer respondingt o my fingers is there any chance anyone can tell me what to do or know the exact price for a repair. thx xxxxxxxx
Solved!
Go to Solution.

Dear Sony Support and Xperia forum visitors
I'm sure some of you have had similar experiences.
I bought a Sony Xperia Z3, a day later after minor use the phone fell off a coffee table ~35cm high on to a carpet and had a single hair line fracture down the screen, barely visible. Seemingly not a big deal, though actually made the phone completely unserviceable, not responding to touch.
I contacted both Sony and the Fonebiz repair company, after about 3 weeks of emails back and fourth requesting it be repaired / replaced under warranty, they refused and deemed a fault of my own. I reluctantly paid $260 to have it repaired and returned to me another 10 days later. I noticed the speakers had about 20% reduced max volume, almost inaudible. I am a Sony fanboy, have Sony cameras, lenses, ps4, phones, speakers, etc. So pretty frustrated at the whole customer service experience there.
I've had it another three weeks and since gotten a TPU protector case surrounding all edges and back as well as a gorilla glass screen protector. I had it resting on my slouched knee at the park and it dropped about 35cm again onto the ground and cracked, though more pronounced this time and again showing the same symptoms of a useless phone. It had a protector on it as well, how does this actually happen? Whats this thing made out of balsa wood and fine china?
Where does Sony step in and consider some form of product manufacturing standards whereby a device can handle minimal wear and tear. It's hardly a drop from 7', we are talking about a 35cm drop on to CARPET?! What a mediocre and flimsy design. I have 2 beaten up Apple phones that are cracked beyond all recognition, guess what, the device still works flawlessly. This seems to me like a responsibility avoiding cash-cow, from thousands of dropped phones and developing a hairline fracture. What is the point of a warranty, repair and replacement when as soon as something is broken Sony will not honour this policy.
Lastly, I had a Z original, had the same occurrence like a lot of you guys posting on here and had it legitimately break in my pocket through no abuse or misuse. Sony refused to honour the replacement and warranty, when after 5 emails back and fourth having to threaten an ACCC enquiry they repaired the phone. Come on now Sony, lift your game, customer service is paramount, what is a minimal 200repair to your company when you can have a customer for a lifeteam.
I felt like I should share to inform those considering this as an actual phone to purchase. Unless the thing is kept in an underground bomb shelter, it will get broken. Perhaps I got a legitimate manufacturing fault, though Sony will not recognise this.
Have a good one.

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https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/cracked-screen-after-1-hour/m-p/879347#M2307
https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/screen-cracked/m-p/999688#M18256
https://talk.sonymobile.com/t5/Xperia-Z3-Z3-Dual/cracked-screen/td-p/946300/page/3

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- Now, Apple offers for a price, AppleCare+. That covers replacment for a broken screen for a fee of $29
extends your coverage to two years from the original purchase date of your iPod and adds up to two incidents of accidental damage coverage, each subject to a $29 service fee plus applicable tax.1
http://www.apple.com/support/products/ipod.html
SantannaF wrote:
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Being super active is never a requirement

Is there any help for a cracked iphone after dropping it?

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800-MY-APPLE (800-692-7753

HT201412 After I dropped my iphone 4s my back glass broke and now my screen won't turn on neither respond to touch but i can hear incoming calls and notifications. I tried pluggin to computer/other source and also tried pushing the home and power button.

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Nokia 920 heavily cracked screen after short drop ...

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