Nokia 930 Microphone Issue

I have a Nokia Lumia 930 and quite like it. However in the last week or so the external microphone has stopped working. I have done a soft reset, hard reset and used the Nokia Lumia Software recovery tool. I can record a video and hear sounds but only from the forward facing microphone. Are the holes at the back microphones?
Does anyone have a possible solution for this?

Hi @Gordon_S ,
Yes, the two holes in the back cover are microphones and must not be covered during recording. You have to use the Lumia Camera app (formerly known as Nokia Camera) to enable all microphones and audio options in video recording?
If the Lumia Camera with 4-channel or Rich Audio video recording option is not working as expected, a mechanical failure must be considered. You have already completed all the software troubleshooting steps, so next is the point of purchase or Nokia/Microsoft Care for repair.

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Nokia 930 no Caller ID if contact stored in intern...

I have a Nokia 930 from Aus and have a problem.
If someone calls me all I only get to see is the phone number that is calling even though I have that person in my
phonebook, but I have their number stored in international format i.e +6421XXXXXX
If I change the number from +6421XXXXXX to 021XXXXXX then when they call it shows me thier name.
I have tired everything from soft reset to hard reset and nothing fixs it? Any one have this same problem?
I dont really want to go through my contact list change all the numbers

I have tried the International Assist on and off doesnt fix it. Also went to the link and no good. My Partner has a
nokia 930 but from Hong kong and she doesnt have this problem. I am thinking maybe its a issue with the Australia firmware.
I also save all my contacts with international format as I travel alot and so does my partner and I dont really want to
go changing them just so that it works on the nokia 930. I never had this problem on my 920.

Audio/Microphone Issue - Lumia 920

I suddenly have an audio and microphone issue with my Lumia 920 which I've had for two months.
Regarding the microphone, people are suddenly having a tough time hearing me speak into the phone in conversation.
Regarding the audio, the noise from playing video is working, but I can not hear any music. The music is running, but no sound.
Very frustrating problems.
Thanks for any help.

I think Nokia is taking this issue way too lightly. It is now a rampant problem with the 920. People just cannot hear me when I make or receive a call. I do not have any protective case that would interfere with the microphone function etc.
I have searched the issue - and it is becoming a common problem that people have a hard time hearing you on a call - unless, that is, if you use speaker phone function.
Is Nokia going to address this issue - or keep treating it as a non-issue? I have requested a replacement from AT&T - but I anticipate the same issue coming up with it. I would rather not have my phone replaced - especially if Nokia/MS could issue an update that solves this issue.
Thanks

Nokia 930. Attach JPG/JPEG file. E-mail.

Hi.
Attach file in E-mail.
Anybody have a good idea, why my Nokia 930 dont open attach JPG/JPEG file? when i receive a mail with attach file i touch the file and the phone starts download, after download process nothing happen. In my file folder i cant see the file?
Yes i have a viewer installed.
My old phone Nokia N8 with Symbian just open these file when i touch them. Symbian was ok.

Works fine...
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..
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Microphone Issue's

I'm testing out adobe audition 3 and im having microphone issue's. Im tryin to record with a Blue Snowball USB Microphone, but after i go to Audio Hardware setup and set everthing to ASIO4ALL apply and press ok, i press record and it gives me a message that states, " The currently selected audio driver is not availible. Another application may be using the same driver or the device may not be properly connected or powerd. You can select a new driver using the Audio Hardware Set Up option." I was thinkin it was because i also have mixcraft 4 armed with the ASIO4ALL driver but than i disabled it and still no luck with adobe. Any suggestions?
P.S. : Does anyone have a link to get Adobe Audition 3 for free?

Apostrophes.

Nokia 930 Charging woes

Hi,
I recently bought a Lumia 930, great phone, but charging it up seems to be quite problematic. Sometimes i plug it in and it charges at a very slow rate, or not at all. Also I always plug it in before i go to bed, and i sometimes wake up in the morning with it less charge then it had when i plugged it in. See the image attached, as you can see, it procedes to charge up ok (24:00), keeps at full charge for a while (2:00-5:00), then suddenly procedes to drop in charge (5:00-08:00) then i unplug the charger, and it stops losing charge...
And yes i am using the charger provided with the phone, and have also tried other ones, all the same.
-- Andy
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I have had a bad time with this as well - made much worse by a shoddy attitude from EE.
Basically it complains of slow charging and that I should use the official charger even when using the official charger. It also blew out the induciton plate on the 2nd day. And gets red hot.
Read if you are interested about EE (Bath Southgate)
At the end of July we lost all power, routers etc. in our office. As we were going for several weeks and my old HTC HD2 was a bit hard work for reading e-mail, we decide to buy some new phones. Went into EE in Bath and despite them not having the 15 sreis phablet I had wnated I bought a Nokia 930 (which amonst other things, the sales guy assured me ran Cortana); [I was also offered a free extra charger, bluetooth speakers - which I never got ].
Paid full price (no new contract) took it back to the office charged it on the induction plate (got very hot). On the 2nd day the induction pad failed. Went on holiday in a tent and noticed that every thing I tried to charge it with came up with slow charging and some silly text about a hppy phone and using the manufacturer's charge and cable. (Even when using a battery pack that keeps an Ipad happy still got the message). On a breif visit to a pub with a wall socket I saw the mesasge form the charger but thought little of it. Towards the end of the holiday I visited another location with sockets and got the same problem. During one of (many) chats with support [initilally we had a lot of problems with the internet as well] I was todl that they couldn't help me over the phone but if I took it back to the EE store they would be able to replace it.
Today I got into Bath (30 mile round trip), went to the store and was shocked to be told that they had a 14 day policy and would not replace the phone. They offered to send it for repair with a minimum wait of 2 weeks (remember my wife and I had spent £950 on two phones earlier in the month and my phone had never worked properly and I had been told by support that I coudl take it back when I next got to the shop - i.e. the problem had been motified.. T-mobile support were actually alot more helpful even suggesitng that I followed up with my suggestion that I should stop the credit card and that the approach of the store was very disappointing (apparently they woudl normally offer a loan phone to cover returns).
Oddly the guy (and his manager) in the shop didn't want to test the phonebut jsut said that they believed me - sounds like the problem is known.
Anyway, I will try a hard reset (and all the pain of that) as t-mobile support said that sometiems sorts out Nokias.
But I storngly suggest that if you want a phone you don't buy from a EE shop who don't mention their poor return policy when you are buying; Amazon would have taken it back and they wouldn't expect me to pay full price for what will be in effect a refurbished phone; poeple wonder why the High Street is dying.
[Teh guy in shop seemed to think that their "policy" was the law - which it isn't. I thik in this day and age a 2 week loss of your phone in the 1st month doesnt count as a reoasnbale repair or being of merchatnabel quality]
Nice phone though.

Internal microphone issue NB300

Have recently been using Skype and MSN and everything worked fine.
Then tried to download audio files from dctaphone using microphone socket again seems to work ok.
However now microphone on NB300 barely audible on receiving machines.
Screen surround ultra sensitive and high pitched feedback occasionally.
Have downloaded video downlaods but no significant improvement.
Concerned it may be hardware not software.
Toshiba machine diagnostics dont identify a problem.
Any help appreciated as not too technically minded.
Iain

Sorry for the delay in responding. Did as you suggested and ensured the settings were as shown on the website address you supplied. I have also restored system to a previous restore point which seems to have fixed the microphone issue but now they cannot receive video stream and video images not seen on my machine. Probably need to do some more tinkering. It is a shame that there is no way to record the system settings at a particular time so that in order to regularise the position you can reset manually.
Any way thank you again for your assistance
iain

Nokia 930 - Camera Button is no longer Silver

Hi
I thought that the Nokia 930 used alumunuim for the frame and buttons.
The volume and central button are fine, but the camera button is almost lost the aluminum coour and looks black.
Should i clean the button with some tyoe of cleaning materials?

Strange indeed... The buttons of my Lumia Icon are still grey/silver and I've been using the phone for two months right now.
But the screen is not (so) scratch resistant I put my phone to the pocket of my fleece shirt and the zipper of the pocket did a scratch to the display

Odd microphone issue with headphone jack

Well, I really have two issues involving the headphone jack. One is when I plug the headphone in the volume will occasionally drop to zero and then no longer go up past 0. A power off fixes this.
A second thing I discovered is that sometimes the microphone does not work after plugging in my headphones. I fist noticed this when I was trying to use the speakerphone in my car with the line out through my stereo. I thought that was by design at first. However, I started using voice control and I noticed that the the microphone was not picking up any sound. I could tell this because of the visual waveform display. If I uplug and replug the microphone may start to work.
This happens fairly frequently but enough to make speakerphone use and voice control rather unreliable.

Yes, it has done it through resets. It seems to happen about 1/2 the time I plug the line out in. They tried to tell me at the store that it was my car trying to control the audio. Then I tried to explain it's a simple stero jack plug.
However, if it keeps up I can go to the service center and get an exchange. I'm going to try and report the issue to Nokia first in case it is firmware related.

Nokia 5800 microphone problem

i have nokia 5800 with latest firm ware v40,
when i do call to somebody, i can hear the sound, but on the another side, cant hear me speak, he/she said my voice so slowly. i think in the first time is network problem, but change mobile phone, its okay.... so i think the problem is my nokia 5800, when i test with recorder application, i found that its very slowly, i try with the same voice and same volume with another phone, its good, so i think i have problem with my nokia 5800, especially with microphone. can somebody help me what to do? should replace firmware ? or this is hardware damage?

chanchan05 wrote:
If you dont like Nokia go buy another phone. And what do you want me to tell him? That its normal when its not? Sheesh. What is your problem? Do you have some vendetta against me that I do not know about?
I told him to get it checked for a hardware fault. W T F is your problem?
i surely do not like nokia and never again i will buy or advice some one to buy a nokia, you got my point? And it **bleep** me off that many people buy this phone and they can't enjoy their investment without headache without pain, and without having to spend some extra money to get this sht working well like decent mobile phone. AND YOU you instead of focusing on the base of all this troubles, you can just spend time over here pretending that you are the **bleep** of steve job, trying to send people spend some extra money to buy some fkin leather jacket or to so call nokia care. You doing that now and for how long will you keep on sending people to where ever you want? Tell nokia what we want from them and if you can't tell them then you are surely useless and you advices doesn't prevent new people who are buy nokia phone to face the same issues like the ones you helping people to solve, and at the end you might finish old white hair on your head keep on writing to people (GO TO NOKIA CARE CENTER TO CHECK FOR YOUR HARD WARE, OR HARD RESET YOUR DEVICE). I know and i believe that you are clever than that to be running inside this kinda circle every single day.
You got my drift? Now and everywhere i will find your post telling to people to go to anywhere to check for hardware i will ON MAY warn you until you and some others which are also in just like you for kudos to be in for a better nokia phones with a better hardware that seriously give less and less troubles, a better software that seriously give no troubles and not to be in for what ever you want.
THAT'S IT I HAVE AN EYE ON YOU, AND SO DO LIKE WE WANT NOT LIKE you WANT.

Nokia Lumia 900 Issues and Questions

I bought my Nokia Lumia 900 last March and it's running pretty well. It's fast and reliable, although I have some issues regarding it.
1. When I'm in a conversation and I receive multiple text messages, I need to press the back button as many times as the number of messages I have received so I can go back to the menu. Not a big problem at all, but it can be quite annoying once you've already received a lot of messages and you try to go back to the messages screen.
2. I don't have the compass. When I try to download apps, it says my phone is missing some features that the app requires, which happens to be the compass. The phone's specification (on the Nokia website) says that the phone has a magnetometer, GSMArena and Wikipedia both say that the Lumia 900 has a compass.
3. It doesn't have Xbox Live. It's also included in the specifications that the Lumia 900 has Xbox Live, but when I go to Games, I only get Collection.
Issue number 1 isn't that much of a problem, but issues 2 and 3 are very disappointing. I tried searching for ways to fix these and I found an article saying that a reset will fix the compass and Xbox Live issue. I did that, and when I opened it, I saw Xbox Live on my Start Screen but when I activated my Wi-Fi, it changed to Games and still no Xbox Live there. The compass problem isn't fixed either. To those who experienced the same issues, can you please tell me how you fixed it? Thanks in advance.
Also, about the 7.8 update, I've been waiting for it for some time now and it's now available on my unit. Is it safe to install? I'm worried that if it fails it might make my phone useless. How long does it usually take?

Hi Ronio9riku,
Welcome to Nokia Support Discussions!
1. Once you received multiple text messages, can you not open one message and then press the Start button to go back to the live tiles and select Messaging again to go to the next message?
2. The phone supports compass (magnetometer). Have you tried to use the On-Device Diagnostic Tools to calibrate the Magnetomer? You can open the dialer and then input ##634#. Select Magnetometer and then calibrate the phone. Make sure that the location of the phone is On under Settings!
3. The phone supports Xbox Live which you can access on the phone by selecting Games on the start screen or by going to the App List. However, Xbox Live is not available to all countries/regions. You can visit the link for the countries/regions supported: www.xbox.com/LIVE/countries.
It's safe and recommended to update the phone whenever there is a software update offered. This improves the perfomance of the phone so why not connect your phone to your computer, open the Zune and install the update?
For more information, see this link: http://www.windowsphone.com/en-us/how-to/wp7/update-central
If you're asking how long the update takes, it is usually 30 minutes to 1 hour.

Nokia lumia 710 issue before and after send to rep...

need some advice from the forumer/nokia.
Just bought about a month but my lumia 710 already had an issue 3 days after bought it.
had send it to nokia care center at the 1st time due to battery drainage issue but the profesionalism of the staff was too bad.not satisfied with their attitude also.
had told them about another issue like zune can't detect my phone, sometimes can't heard what the people or someone want to said to me when i'm receiving the call. when call out a friend/somebody, they can't hear my voice. didn't receive any call in 1 day but after rebooting the phone got to many missed call log. had been told by my friend that they can't reach me when they call me and all the call that day has been forwarded to voice mail box.
didn't know why it happened. had been send back to authorised reseller about this issue and my phone has been handed to nokia care center by them.
after return from the nokia care center, had ask the reseller what is the root cause , the reseller said the nokia care center just downgraded my firmware/os back to 7.5 mango and said the problem solve. just use it back but my phone issue still arising. when receive/make a call the batteries drainage issue still exist. just talk about 5 minutes and the batteries was shown too be deplete but the main point is the batteries was shown 90% before make/receive a call. ?????????????.
should i returned it back to nokia care center or get back my .....
are they/the tech expert at nokia care center was too lazy or or lack of knowledge or not knowing of the level of troubleshooting method how to solve the problem and didn't know the root cause issue. its about a month send it to nokia care center but nothing/useless due to the issue/problem was still there.
check at the website support using the emei number, the repair/emei status didn't exist.

R2FRA wrote:
1st: When i want to wake up my phone it lags, getting a black screen like 3 a 5 seconds before the lockscreen appears.
I have this same issue with the 1600.3030.8773.12120 firmware as well as the original 7740 firmware.
Funny thing, I tried to call Nokia Care phone support to report this issue and the woman told me it was not a problem and that I should "live with it". The nokia rep refused to submit my error report as she felt that "a delay of a second when turning the screen on is normal, and is actually very fast"
I was outraged that a nokia rep could talk to me in this way and totally dismiss my issue as trivial. I'm really mad and disapointed about this.
I would hope that the Nokia reps on these forums have a bit more tact and will address and help us users with this confirmed issue.
Question for nokia reps: Can this screen lag be fixed in a firmware update?
Thank you.

Microphone issue

I have a MacBook Pro and can't get my microphone to work on the audio port. I go to Preferences and choose the audio port to work for sound input, but it doesn't do it. It only works picks up sound through the internal microphone. Can anyone advise me?

Hi CosminCl,
Before trying to answer your question, I would like to know if Lumia 925 mic does not work is a consumer issue or a developer issue.
We should be able to give some suggestions here if its developing issue.
If its the consumer issue, I would suggest you ask at community site:
http://answers.microsoft.com/en-us/winphone
Thanks for your understanding,
--James
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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HERE to participate the survey.

Nokia Lumia 1520 Issue

Hi , I had issues with my new nokia lumia 1520 and the issues are as follows: 1)Touch and display problem and screen flickering and doesnt let me use any app on the phone and even if im trying to unlock my phone, it inputs its own password and locks the phone again. 2)Apps not functions as if i click one app another app opens 3)Phone hangs 4)Phone gets heated up rapidly with usage of camera 5)Music volume control issue as with full volume, the phone is still not loud enough at times 6)Paint behind the phone is pealing off and Customer care people (Marathalli Nokia Care) took the phone and finally says that my screen guard is causing all these issue. whereas i was using this phone for 1.5 month without issues untill i updated it to latest firmware 1028.3562.1402.0001. please provide your views as to what can be done next as this phone is just 1.5month old and I have spent a lot on this phone?

Remove the screen guard and take it back to Nokia Care, so they will not have a stupid excuse to refuse repair.

Nokia C3 - Battery Issue

Hi,
Please I need your support for my probelm with the battery of my mobile Nokia C3. The problem is the battery is not set long and every days need to charge . And the charging is taking long more than 4 hr to full the battery. So i want to know if the mobile having issue with battery or the battery has problem? And I want to know how long the battery stay active with normal use like calling , SMS etc..?
Thanks ,
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Hello,
My battery, since some days, empties himself quickly after a refill of one night, the load only holds then one hour it is necessary to put back it in charge.
I measured the tension of the shipper, it is 7.15V what is a lot for a battery of 3.7V, the tension of the shipper must not pass 5V to emptiness.
What thinks you of it ?
My English is bad, excuse me!

Nokia 930 Microphone Issue

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