Nokia account has been locked

when i try to log in to my nokia account .it shows that "your account has been locked" .I also tried to login to my account by changing my password but it did not work . Please help me to unlock it . my email id is ...... [email protected]
Moderator's Note: This post was edited to remove the email address and provided a more appropriate subject. Please do not publish personal information as such in a public forum.

Hi ridoysajjad,
Thank you for posting and welcome to Nokia Support Discussions!
Once the account is locked, wait for 15 minutes then try re-login (this allows the lock timer to be reset).
If still not able to login with existing password, you must go for the password reset option on http://account.nokia.com main page and select Forgot your password?
Try either mobile number option or email (which you used in Nokia account registation)
For mobile number, an over-the-air (OTA) password reset link will be sent to the mobile.
For email, a link will be sent for password reset.
Please note that you have to wait up to 4 hours to get the reset link as there can be network congestion.
Once you get the reset link, create a new password and then try to login with the password.
The login should work with the new password.
Note: You might still have to wait for 15 minutes before you can try to login even with the new password. Nokia doesn't have any tools to unlock the user's account due to privacy issues and a new account should be created if the customer is unable to reset the password by him/herself.
If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

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