Nokia asha 503 mms problems.

Hi, I've recently bought a nokia asha 503 but I can't send/recieve pictures. I have phoned my provider numerous times but they don't know how to activate it or get it working. All the usual things have been tried, I even got a new replacement phone but I still can't do anything with pictures. Anyone else had the same problems??

i had my fone exchanged from nokia 206 to nokia asha 503 as the prev did noit support wi-fi as i was told in the shop. Since i got the asha a week ago ive been to the shop 5 times as cannot send or receive mms. The 5 guys in ths shop were unable to help so contacted o2 online ...who advised them to 'google' the problem as they could not fix it. I went back to store today to be told that is is a software issue...the 503 usues old software and they dont know when it will be updated. I asked for an exchange ...as i mainly use my fone for wi-fi and mms and was told no way as i have already swapped it from the 206. As i explained that was down to the salesman who told me it had wi-fi!!!! They refused today to exchange for a different fone which supports mms this is not my problem as a customer the fact that i was sold a first fone which did not do what they said it did...now a second fone which again does not do what it says. I was told because there is noi fault with this fone i have to kkep it!!! OR download 'Whats -app' to send and receive mms. Againb i told them the fone would not let me download this app, but they were not concerned at all. If that was not all i then see a poster reducing the nokia asha from 69.99 (which i paid last week) to 49.99. The tech guy in the shop Nick Jane told me i had no choice but to keep this fone and just put up with it!!!!!!!!!!!!!! If this is not sorted i am taking it to Trading Standards.

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