Nokia C3-01 get hanged with Touch screen lock

I have been using Nokia c3-01 for the past few months and the firmware is uptodate.(V 7.51) Some time after a call has been disconnected the touchscreen lock will be activated and it will not get unlocked.(The Touch Screen will not respond). The phone has to be restarted by removing and reinserting the battery. Hope this complaint would be solved in the next software update.
Any user facing this problem, please report
Thank You

Hi Almach89,
Welcome to Nokia discussions board!
We are sorry for the inconvenience. I advise yout to try and back up your data with Nokia Suite. If you do not have it installed on your PC yet, you may do so with this link.
Then connect your device to it and go to Tools > Back up. Also go to Synchronise > Synchronise now > All. Once the sync is completed, check the different tabs to see if the data has been correctly synced. If this is successful, your data will now be safe (please use your own judgement).
You may update your device from the updates tab to see if that fixes the screen issue.
Alternatively, please take your device to your nearest Nokia Care Point or call your Local Careline, please find the details via this link.
Feel free to post any other questions you may have.
Regards,
astra2025
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

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Touching and swiping on a screen that is 1.5 inches isn't fun. I need shade to read the screen (bad for snow), I need to go thru so much just to get to a song, a podcast, whatever that was playing before I HAD to turn off nana. I need to turn off nano each time.
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I got my incredible yesterday and activated it.
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This issue cost me the cost of a replacement phone, and repacemet of broken touch screen glass and LCD when I continually tried to use more pressure to get the screen to respond.
Mine was less responsive when the phone was receiving a call and was ringing, which tells me it may be a design flaw that will not carry enough current to the touch screen when the ringing is occuring.
The replacement is a new one that I had to purchase as they would not warranty the other one.  It is also unresponsive to the touch when in standy and the phone is ringing. I have learned to be persistently working with it the entire duration of the ring cycle, and am 75% effective in answering calls before they time out.
The original one was repaired(?) at my expense, and came back totally unable to wake from standby. I have to take out the battery and power it back up to get it to work again. Presently, I have the display timeout set to 1 hour. If the phone rings after the screen goes to standby, I have to let it ring and go to voicemail, then remove the battery and power it back on.
The original one was 6 weeks old, but the entire warranty was void once the touch screen glass cracked. It was easy to verify that the phone had not been dropped. The screen glass cracked under thumb pressure.
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I will continue to use the new one until it finally stops responding completely. This time, I bought insurance. I can keep on taking them back until they acknowledge the problem.
Try to learn from my mistakes. Make them continue to replace the phone until you get one that works.

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Nokia C3-01 get hanged with Touch screen lock

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