Nokia C6 - Problem receiving incoming picture text...

Just received two pictures from a friend, my phone is telling me "file format is not supported". I am also unable to forward the texts to my email (from the phone or OVI), or open them when linked to my computer when using OVI. Is there any software update I can get so the phone can recognize other picture sizes/formats, or a work around so I can actually view the pictures/import them to my computer or something.
Thanks

aspergerguy wrote:
@ hadimassa
This post might be of interest to you:
/t5/Hardware-Codes-and-Operator/Bug-in-Nokia-N8/m-p/891045/highlight/true#M22147
Thanks for the link, aspergerguy. It's quite an annoying issue. I wonder if it's only limited to Nokia phones though. Anyway, there's no solution.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

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My friend and I both have Verizon as a carrier. She has tried to send me numerous picture texts and can't. However, she can send pictures to everyone else with no issues. I can also get pictures from others with no issues. It seems really odd. I can send her pictures with no issues. We both rebooted and are using the most up-to-date versions of the software. She deleted my contact info and re-entered me and still having the issue. She gets an error everytime she tries to send the text. Any ideas or suggestions?

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I'm very sorry for any trouble with messages, kmorr1. I'm determined to assist you in getting this resolved. Can you provide some details? What happens when you try to get messages from her? Which model device do you use? How about her device model? When did you first notice this? DionM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Nokia C6 - Problem receiving incoming picture text...

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