Nokia C7 (059D0B0) software update package problem...

Question

Hi,
I was helping my aunt to update her C7 (RM-675) model. I tried to help her by installing the PR1.2 update first through SW Update as it showed up there. I managed to download the file with size of almost 7000kb through Wi-Fi on the phone.
When the phone requested for a restart, the screen went white and a word "Updating" showed up. However, within ten seconds, there's a message showing "Restarting the phone" on the white screen.
Phone booted into the homescreen and a message popped out saying "Phone not updated. The software package is not compatible with your phone. Please check with your local service provider".  
That didn't make me give up. I went to try again using USB connection to Nokia OVI Suite. The system checked there's an update of PR1.2 and I chose to update it. At first, the system requested for a phone backup and so I waited for it to finish backing up the phone. Later, I downloaded the PR1.2 software update with the file size of 175mb. When finished downloading, there's an error message showing up "Something went wrong". The system suggested me to restart the Nokia OVI Suite and then after several attempts, I couldn't detect the updates anymore. The result returned with "No updates available".
I went to try my luck on *#0000# and check for updates. I could detect v22.014 update was available for download with the file size of 25000kb+. Again, I finished downloaded it and phone requested for a restart and it took me to the white screen and the same word "Updating" appeared on the screen again. I thought this time finally I could update to Symbian Anna. Within ten seconds, the phone got rebooted and went to the homescreen again showing up with the same message of  "Phone not updated. The software package is not compatible with your phone. Please check with your local service provider". 
The phone product code was 059D0B0. She bought this phone in Malaysia from a local dealer.
I checked the product code variant and this variant is from Spain, I wondered? The latest update for this variant is only 014.002 which I checked on the Nokia official website and still I could detect Symbian Anna update on OTA on the phone. Can the person in charge please check what is wrong with the situation that I'm having? BTW, we're from Malaysia.
Thank you very much.
Bernard

Answer 1

I also had problems with the upgrade to Symbian Anna.
My carkit didn't work, telephone went off and on frequently, etc.
Nokia helpcenter told me that my carkit should be upgraded with
new firmware and that had to try to reinstall Symbian Anna.
I tried to reinstall Symbian Anna a few times but nothing worked.
Now I solved the problem!!!!!
- Make a backup of your files, pics, video's, etc.
- Put your phone back in the factory settings
- sofware update via Wifi or LAN
- Installs Symbian Anna 1/2 en 2/2
EVERYTHING WORKS FINE NOW!!!!  also my carkit......
applause for Nokia helpcenter.............NOT!!!!
It will only take about 10 minutes to configure your telephone
and maybe some stuff from your backup.
Tip: put as much as you can on the extra memory card,
I think most you have it in your phone.