Nokia C7 and Ovi Suite issues.

Hi. I'm currently experiencing a couple of issues with my Nokia C7 which I've had since March of this year. A few weeks back it kept randomly rebooting on occasion but it stopped doing this after a software update, I think. However, since last night when the battery went low it's failed to work properly at all and is pretty much unusable. I tried sending texts and it just freezes/hangs or crashes at different menu options. I had left it overnight after a full charge, but woke to find it switched off and the battery at only 4 bars. Since then it's been turning off or freezing constantly.
I can only un-freeze it/turn it off by taking the battery out. I know that it needs to be reset - I think the *#7370# code is the one to use? But first I need to back it up as most of the content is on the mass memory.
However, device driver keeps failing and Ovi Suite has only synced messages. I keep getting an error when trying to sync contacts and photos. Backup won't work at all; it just keeps saying OviSuite is busy even when it isn't.
I shall be taking the phone to an o2 store asap but expect they'll only send it for repair. Should I push them for a replacement or is this issue fixable?
Many thanks for any help given.
PS will files that had previously been backed up - such as games (eg Angry Birds) and apps - be restored to their current save data or will I have to start again/re-download them?

one more bump and then I give up on Ovi suite. Once again
Message Edited by drapis on 20-Nov-2009 05:48 PM
Nokia 5800

Similar Messages

Urgent help with nokia 5230 and ovi suite

translated from Spanish to English translator by gogle
I need help because my nokia 5230 I can not install applications from nokia ovi suite because it is not clear that anything the phone as you ago
I can sync
I can send things to your suite ovi
ovi suite but I can not to your urgent assistance
Solved!
Go to Solution.

English
I need help because I can not install applications to your suite ovi
maybe it's because you delete the folder or lake and private
español
Post edited by Moderator. We would like to remind you that posts should be written in english as the board supports english language only. The board supports English language only as per guidelines.

Nokia 5800 and Ovi Suite Contacts Sync Changes Pic...

Hi,
I have a Nokia 5800 and just installed the latest Nokia Ovi Suite (2.0).
It is a good tool, but I have a problem with the synching my contacts.
Befor Ovi sync, I use to associate pictures from my gallery with contacts. When I dial the contacts the picture of the contact took up most of the screen (until the contact answers the call - then it makes the picture small and puts it in the speech bubble)
After I sync'ed with Ovi Suite, the contact picture now shows up as a small - very small - thumbnail image during the call on the phone.
Is there something that can be done to protect this from happening, or a setting that can be changed in Ovi to use a large picture instead of a thumbnail?
My 5800 has the latest firmware installed (available to me in my country) - which is 31.0.101.
Thanks for the help in advance.

one more bump and then I give up on Ovi suite. Once again
Message Edited by drapis on 20-Nov-2009 05:48 PM
Nokia 5800

Nokia N9 and Ovi suite - when will Ovi suite suppo...

Hi
Yesterday I got my nokia N9, Im totally in love with the phone. So much better than my iPhone!
However, Im a business user and are dependent on synchronising my phone's contact book and calendar with my pc. Nokia Ovi suite currently do not support the N9.. When will it?

Nokia N9 does not support Ovi Suite, but there is new lightweight and simple to use Nokia Link application for your PC or Mac: www.nokia.com/nokialink . With this application you can easily copy photos, videos and music to your N9.
For Outlook contacts and calendar you can use the Mail for Exhange account, that will also synch your email. You can find guidance here:
http://europe.nokia.com/support/product-support/n9/user-guide?ccf_name=nokia-n9/guide/GUID-6BE14793-...
For directly syncing contacts from your old phone to the N9 you can use the widely compatible contact syncing. You can initiate this from the Phonebook> Options> Import contacts or from the Settings:
http://europe.nokia.com/support/product-support/n9/user-guide?ccf_name=nokia-n9/guide/GUID-D546BDA9-...
For preloading maps, you no longer need to have your computer, but can do this directly from the N9's Map application. From the settings you can choose> Manage maps> App maps. There you can preload country maps over WLAN connection.
Piia
Product Manager for Nokia N9

X6 and ovi suite sync problem - usb connection

i recently bought an x6 and set up ovi suite etc which all worked fine! yesterday i updated maps and the x6 operating system using ovi which again seemed to work fine. Now however when i connect phone to my pc the pc comes up problem with hardware installation and ovi suite only occassionally recognises phone - even when it does it will not sync music! help please - wish i hadn't updated anything as it all worked fine before !!!!

I have a similarly frustrating sync problem with my X6. It's my second phone too.
I've had Ovi Suite installed on my computer for about 9 months. I had difficulty getting it to sync with my X6 phone at first but after some troubleshooting I got it working reasonably well.
However over the last few months it doesn't initiate the syncing process after I connect my device. I can open Ovi Suite and click the sync buttons but it doesn't do anything.It doesn't freeze or crash either which is strange considering it is not processing the request.
I've tried everything including reinstalling the software and resetting my phone. This worked once and since went back to it's old tricks.
The only thing that works is removing the X6 device in OVI suite, rebooting the PC and adding the device again. This is real pain in the backside as you can imagine doing this each time I want to sync it.
In contrast the previous version - PC Suite - worked well with my old Nokia phone.
Nokia support have provided some guidance after pushing for a reply but you dont get expert or timely help from them.
Come on, we cant be just a few people having these issues? I reckon lots of x6 owners aren't getting full value from these devices.
It's at the stage where I'd not recommend a Nokia x6 or other Nokia phone to anyone wanting the PC connectivity which is one of the major benefits of a phone these days.
Go on Nokia give us some love!
One frustrated owner counting down the days to my upgrade option.

Connect Nokia E50 to OVI Suite on Win7 via Bluetoo...

Hello,
i want to establish a connection with OVI Suite to my E50 phone.
The wizard is recognising the phone but will get stuck after some minutes while checking the connection.
The windows hardware manager is only showing the standard bluetooth modem and several unknown devices (see screenshot).
Please advise me what to do.
OS: Windows 7 Pro
Phone: Nokia E50
Software: OVI Suite (newest update from E50 page)
Cheers,
Hannes
Attachments:
Nokia E50 Bluetooth Windows7.JPG ‏68 KB

Thank you for your feedback.
Could you please provide more information on this?
1. System and device Information
2. Logs
Here are the instructions for attaching log files:
- Open Nokia Ovi Suite 3.0.0.284
- Enable log gathering by double-clicking the enable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start enabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are enabled" dialogue
- Exit Nokia Ovi Suite from File - Exit. This is mandatory! Closing NOS to system tray is not enough!
- Open Nokia Ovi Suite again
- Try to reproduce the error you are reporting
- If the error still exists, double click the collect_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start collecting the logs when prompted by the dialogue
- Click the button to confirm the "Logs collect & zip finished" dialogue
- Attach the NOS2_logs.zip file in C:\Temp\NOS2 folder and screenshots in the error reporting form
- Go to your %TEMP% folder, which can be found by entering %TEMP% to the Windows Explorer's address bar. Then search debug_log_date.txt in this folder, where date is the current date (or choose the latest one) and attach also this file in the error reporting form. The exact %TEMP% folder paths are:
In XP: C:\Documents and settings\your_username\LocalSettings\Temp\
In Vista and Windows 7: C:\Users\your_username\AppData\Local\Temp\
- Disable log gathering by double-clicking the disable_logs.js file in installation folder C:\Program Files\Nokia\Nokia Ovi Suite
- Click the button to start disabling the logs when prompted by the dialogue
- Click the button to confirm the "Logs are disabled" dialogue
You can send these log files, system information details to [email protected] mailbox

What is difference between PC Suite and Ovi Suite?

What are the main differences between PC Suite and Ovi Suite and are there any advantages in using both please?

/t5/PC-and-Mac-Software/I-am-new-so-PC-Suite-or-Ovi-Suite/td-p/663858
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia OVI Suite issues Vs OVI and Mobile Media Is...

Hi Guys,
I have came across some of the users of this discussion forum, posting their Nokia OVI Suite related issues in this discussion forum, i would suggest, they can post their Nokia OVI Suite related issues in PC and Mac Software Under Software Sections, so that their issues will be replied quickly

Unfortunately you cannot control where users post and they are highly unlikely to see your post before posting theirs.
All you can do is read their post more carefully and if you are uncertain if they are referring to the ovi site or ovi suite ask them which they are using.
If you notice a post that you feel is in the wrong section report it to a moderator and they will move it.

Connection fails between N97 mini and Ovi Suite

Hi,
I have had many kind of problems connecting my N97 mini with my laptop but have finally hitted the edge in this issue and didn't find an answer existing here.
When I updated my Ovi Suite to the latest version the connection to my N97 mini was cutted off. This was maybe two weeks ago and I haven't been able to connect the phone to the laptop with PC suite connection form ever since (and no further updates available). I can sure connect with the Ovi Music in other connection forms and store the music to my phone but any connections with the Ovi Suite fails. There for I cannot sync my photoes or address book or get the new updates by my computer. What could I do to get the connection back? Install an older version again? Where to get one?
Today I checked the program updates with my phone application and there is software version 12.0.110 available to upload. Well, my phone does offer for other updates to "start to update" but this one gives only option to "update via computer" (sorry I don't know the exact terms for the option written in the quotes since I use my Nokia in Finnish ). How could I get the updates to my phone via computer when I cannot connect with the Ovi Suite anymore??
I really hope anyone have had the same problem (it's really irritating) and still hopefully wait for some answers...
Any help sincerely appreciated!
Solved!
Go to Solution.

Unfortunately there is no easy solution to this one as it is probably de to the installation of the Ovi Suite update on your laptop.
The first thing you could try is to uninstall and reinstall Ovi Suite. You could also try using the PCsuite cleaner which should ensure that the previous installation is properly removed before reinstalling.

Problem to update my NOKIA E71 with Ovi Suite

Hi everybody,
Since this morning i've tried to update the software of my Nokia E71 with Nokia Ovi Suite.
So first i save my old things (pictures, messages, ....) and then when i want to start the update i get ALWAYS this message:
http://i54.tinypic.com/dzxpty.jpg
It says: "Connexion whith the mobile has been lost"
Even if my E71 is connected with my computer by USB !!!
Does someone know about this problem ?
Thank u !
Attachments:
Nokia E71.jpg ‏97 KB

Hi,
I guess the installation of Ovi Suite is corrupted, please follow the steps provided below to assist you in this regard
Step 1
- Go to Progam and Features in Control Panel
- Click Ovi Suite
- Click Repair.
Once repair is completed then please restart computer and check.
If Step 1 didnt work, then try the below step
Step2
-Go to Progam and Features in Control Panel
- Click Ovi Suite
- Click Uninstall
Also uninstall the following f
- Nokia Connectivity Cable Driver
- PC connectivity Solution
Then right click my computer, click manage.
- Device Manager-Ports- If you find anything by name Nokia please unistall ( Dont remove anything else)
Then reinstall windows Installer from the link provided below
http://msdn.microsoft.com/en-us/library/cc185688(v=vs.85).aspx
- Then restart computer.
- Download and install Ovi Suite
- Restart Computer again
- Connect the device, dont open Ovi Suite and wait for all the driver to be loaded by windows.
- Once done then lauch Ovi Suite.
- Check for the issue
Hopefully this helps
Cheers
Show appreciation by clicking the kudos star :-), or gesture by typing thanks

Lifeblog and Ovi Suite

Need some help. I have been using an N95 since 2007 with Lifeblog. I backup all my data and media with Lifeblog.
I recently made a change to the 5800 XpressMusic and installed the Ovi Suite. How do I backup my sms messages?
Ericssson EH 237, Ericsson EH 337, Ericsson GH 388, Siemens S25, Nokia 6210, Nokia 7250, Nokia 6230, Nokia 6280 & O2 Atom , Nokia N95, Nokia 5800 XpressMusic
Solved!
Go to Solution.

Hi kevineu,
You can have a look of the following post (somewhat related to you)
But beware that data once synced with Nokia photos cannot be synced again with Nokia lifeblog and vice versa.
/discussions/board/message?board.id=pcsuite&thread.id=32338
Nokia Lifeblog is quite (g)old application of NOKIA No second opinion about this. But 5800 express music is a quiet new handset which is meant to sync multimedia & your PIM Data with Nokia OVI Suite and Nokia photos
I am not saying that you should stop using Nokia Lifeblog, but if you want to synchronize the SMS of your 5800 express music, what you can do is, you can install Nokia Photos on your PC and you can sync only text messages with Nokia Photos and rest(images,videos, amr files etc) you can sync with your existing Lifeblog without any problem.
To synchronize your messages(SMS/MMS) with Nokia Lifeblog, you should have Lifeblog or Nokia Photos application for the phone side. As far as i know it is device specific and you can't install this application on all the phones which is not possible at all. For example Nokia E 71 mobile also doesn't have either Lifeblog or photos(for device), so this device's messages cannot be synced either with Lifeblog or with Nokia photos.
But as far as 5800 express music device, your text messages can be synced with Nokia photos(although this device does not have lifeblog/photos for the device) Great Na. I don't have any 5800 but still, this device SMS can be synced with Nokia photos and not with Lifeblog. FORUM please correct me if i am wrong
So my suggestion to your issue is you can sync your multimedia data with Nokia lifeblog(if it supports) and for your messages, you can sync your device with Nokia photos, but you have to manage between this which is a bit hectic. Good part of Nokia photos is you can sync only messages(if you want) of 5800. If you are ready to take time to manage between Nokia Photos(for messages) and Nokia Lifeblog(for multimedia), i hope you will enjoy both the applications simultaneously.
Even Nokia Photos is advanced version of Nokia Lifeblog, if you wish to migrate its upto you.
Please wait for some of our experts before you migrate.
Hope it may give a rough idea to your issue.

Lol at messaging, links, browser and ovi suite!

Hello, i just want to say how much annoying symbian is.
Well im browsing ovi suite's web from pc. Found an app that i want to download.
I clicked send to mobile and everythinks starts:
Got sms with link. First opens converstations, to be able to click the link i must open the message, then after i open it web browser launches and finaly ovi store??!! thats so annoying.
Why theres no possibility to open links from conversation? And why always browser launches instead ovi suite?
Nokia Please Help N9 live!
Please Fix:
Browser Downloads
Video Call
Voice Deal
Fm Radio

do you mean ovi store? and not ovi suite?
ovi suite does not send sms but have only option download and install
if you mean ovi store that how it works not only for symbian but for meego so is not the fault of symbian but nokia's
try this tips
1/go from your phone's ovi store and download direct
2/after the item number on your web browser ... delete the rest letters
exaple
http://store.ovi.com/content/131796?clickSource=homepage
to look like that
http://store.ovi.com/content/131796
then add... /download
with no spaces
it will ask you to log in and will download to pc with out sms
http :// store.ovi.com/content/131796/download

Outlook Express and Ovi Suite syncing problems

Hi,
I just installed the Ovi Suite for my new N5230 phone.
I tested syncing contacts for the first time from Outlook Express to the phone and my account at Ovi.com via Ovi Suite. All went fine.
However, I undertook a major edit of all my Outlook Express contacts data (thankfully backing it up afterwards on my PC) but when I went to use the sync fucntion in Ovi Suite again I was not given an option of (a) whether to merge or replace or (b) where to start sync from if not a merge. Consequently my phone and Ovi.com contacts lists filled up with duplicates through a botched merge. Where a contact was deleted in Outlook Express no Sync Conflict message appeared to ask me if I wanted to delete the same entry in Ovi.
When I deleted all the contacts in Ovi Suite and tried to sync again my Outlook Express contacts list was deleted! Thankful for the backup before I started this waste of a Sunday afternoon.
So basically, is it the case that if I want to use Ovi Suite and Ovi.com for contacts then I have to use Ovi.com as the master list and not my contacts list in Outlook Express on my PC? If the software simply merges data all the time how the heck am I meant to delete a contact from all three storage areas?
Any advice appreciated.
Bill

Well for anyones information. Syncing with ovi suite.
I have successfully got ovi suite working.
For those with problems this is what I did. I have vista.
1. I uninstalled all programs from nokia.( ovi suite using the online uninstaller. Pc suite using the installed uninstall program.
then i ran pc suite cleaner.
2. using search for nokia then using advanced search for all nokia folders remaining (important to use advanced search or you will miss some of the folders and files. Then deleted them. Some you may have to change the user permissions to delete them. It is important to delete these as they hold data and i think might be one of the conflicts stopping sync working.
3. Delete any remaining files except bookmarks pics etc.
now there should be nothing on the pc.
Then download and run ccleaner. Cleaner and registry.
Reboot pc
Then download ovi suite.
A wizard might pop up but if not start ovi suite and connect your phone. I turned bluetooth off and used usb.
The phone will download settings. You can select pc suite on the sync settings in the phone. not ovi.com.
the program is good and worth the trouble. It saves your messages and contacts as well as syncing contacts and calendar with your required program, also bookmarks can be saved with firefox and explorer in your phone folder in favourites. It creates the folder. To transfer bookmarks from pc to phone ensure they are in this folder.
This took me a lot of reboots and time with a few calls to nokia and i am still waiting for their callback!!!
It also works fine on my xp computer too.

Can I sync two Nokia phones with Ovi Suite?

I have 2 different Nokia phones. I'd like to save my data to my PC, so I've just downloaded and installed Ovi Suite 2.2.1.23.
When I connected the second phone successfully, there was a green link that said something like "Get tips on syncing several phones with Ovi Suite". However when I clicked there, nothing happened.
When I click "Help->Nokia Ovi Suite Help" on the toolbar, nothing happens, no help tips.
The first phone synced all 82 photos and Contacts and messages to Ovi Suite.
I created a new album with that phone's name, and dragged those pictures from "All" to the new album, to try & keep them organized.
When I connected the second phone all of the Contacts synced (there were a lot) and now they are mixed in with the contacts from the first phone. However the photos would not sync. Then a few photos synced, making a total of 156 shown in All (which included the 82 photos from the first phone). When I would click "Sync" nothing visible happened.
But I did see the photos from the second phone on the PC. I did drag them from the PC into the album created with the name of the second phone.
Now when I look at the photo album with the first phone's name, it says "You have no photos or videos in this album, Drag photos and videos to this album." Yikes! But they are still on my PC.
This is very confusing. I agree with the others, Nokia PC Suite worked well, Ovi Suite seems very confused.
Is any of this uploaded to my online Ovi account?
Thanks for your advice.

ronni333 & boing,
Somewhere on the nokia ovi website it says you need to use seperate windows logins. Have one login for work and use that when you use ovi to sync your work phone. Other login to sync your personal phone. I lost the link to that webpage, but that is about all it said.
ronni333 - I also had problem with ovi help, the link appeared to be empty. I was using Google Chrome to surf the net. Problem solved by using Internet Explorer instead.
Hope this info helps you guys.
Cheers,
chillimuncher

Can't update nokia e72 via ovi suite

So there is "maps data update application" on available updates list. I connect my device via USB, push the "next" button on the updates screen and it says that my sim card is missing when its not. It also says "please change the USB mode on your device to PC suite mode" on the bottom left corner, where the phone pic is, but im already using PC suite mode. Restarted the phone, made sure I'm using General profile - nothing helps. Any ideas whats wrong?

well i have updated my maps and my maps data via ovi suite numerous times, ovi suite is pcsuite+NSU+Maps updater+map loader, its an all in one and if you are using an updated version of maps, it will show you a prompt to update in the software update tab, so basically it does update ur maps version too but in this case i don't really know what the problem is, might be an OS conflict or might be a firmware error too. I recommend that you run ovi suite using adminstrator privileges on vista/7,right click on the program icon and then selct run as adminstrator, diable any antivirus program that you are using and ten try updating using ovi suite. If this doesnt work then please soft reset ur phone using the phone *#7370#, this should fix most firmware glitches, please backup all data on phone memory before performing a soft reset, these steps should fix all problems that you've mentioned.
Swayam
Nokia N8-00 v025.007
Nokia E7-00 v25.007
Samsung Galaxy S II GT-I9100 Firmware: XXWKJ2(Android 2.3.5)

Nokia C7 and Ovi Suite issues.

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