Nokia Care Center will not accept my N97

I purchased my N97 at the Nokia flagship store in Hong Kong while there on vacation. I am now living in the Netherlands. I emailed the Nokia customer care center to tell them about my faulty GPS. They told me to send the phone to one of their care centers because "N97 integrated GPS receiver is having some issues pickling up GPS signals. Before doing this method, we suggest that you provide us first with the IMEI or the serial number of your device." I emailed them my serial number, but they sent me an email reply saying that I need to send the phone to a Nokia Care Center in Hong Kong.
Besides complaining and arguing with them by email, does anyone have any suggestions on how I can get a Nokia Care Center here in Europe to take a look at my phone? Am I being too unreasonable to expect that my N97 can be repaired regardless of where I am in the world?

Hi, I have some sympathy for you, and morally I think they should (and if you walked into a Nokia care centre you may get a little joy face to face) However legally the response , I believe, is correct. I work in the motor trade, and many car warranties are region specific, you may get a 3 year warranty with a car, of which the first year may be pan-european but the second and third may be UK only (I live in england), the same car sold in europe may get only a one or two year warranty, and if that car were imported from outside the EU (say Australia or USA)then it would have no warranty whatsoever in the UK or mainland Europe, simply because many products are 'region specific' and so the warranty covers the area they were built for.
Hope you get some joy, and at least you can post a phone, a car, refridgerator or washing machine would be more problamatic. I would contact Nokia direct and see if they would provide you with some 'Good Will ' unfortunately this is not the place to seek help on this matter
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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