Nokia care - is this a joke

Hi,
I just sent my lumia 800 in for 2 reasons: the battery & spots on the screen on low brightness.
Just got it back and all they changed is the shell & camera module (which probably is part of it)
**bleep**?! I ask for screen & battery repairs and I get a new shell? don't get me wrong. It is nice to have it scratch free, but I get the impression this is just to trick me into thinking I have a new phone.
I am probably going to send it back again (3 times and they have to replace it if I understood well).
Anyway, if you need more details on the person/company who did the repairs please ask. For your information I live in Paris, France.

What about the battery? Does it use the same method as used on the screen? This is probably software issue. Your battery may be the defected one. For the screen, I think it is normal, again. Why don't you ask the Nokia Care? If the Nokia Care that you visited days ago does not have good service, go to another nearest Nokia Care. Maybe the service there is better. Anyway, good luck on your phone.
If I have helped you in any way, give me a kudos!

Similar Messages

Apple care : Is this a joke ?

Hi !
Just received my iphone 5C from the AppleCare Service, and I've got a little problem.
The display and the Battery kit have been replaced but.. when I received it.. 2 screws were missing !!
(At the bottom of the phone, which set the screen on the back).
Did someone have already seen this ? The phone is not supposed to be controlled ?
I'm very disappointed to see this problem from Apple.. It used to be better.
Now, I'm waiting the ups deliver to take my phone again and I have no phone.

You are not speaking with Apple on here, we are all fellow users and not Apple employees. Did you tell AppleCare (http://support.apple.com/kb/HE57) about this? Also give Apple feedback at http://www.apple.com/feedback. And the corporate contact sheet is http://www.apple.com/contact

Nokia Care Tech Help Wants me to do this..??..

I still can't get any incoming email through the email client without hitting "send/receive" manually. This problem happened after upgrading to the new firmware.
I called today and Nokia Care told me to install the firmware upgrade again using the computer this time (I did it over the air.)
But when I try it says I already have the latest firmware. How do I over ride that - and reinstall the firmware again using the Nokia Software Updater on the computer?
In addition - would "flashing" be a better idea here?
Also, he told me if this doesn't work (reinstalling the firmware upgrade using the computer) I would have to send it to them - they would reinstall the firmware themselves - and if it STILL didn't work - it would be deemed a "bug" - they would send me my N900 back and I would have to wait until the next firmware upgrade. The last firmware upgrade took 6 months. So, what is my "warranty" for? I did buy one... how come they can send me back a "broken" phone with no incoming email???
Looking for answers...
Thanks,
Sandy

hmm, well if you wait for the nokia software updater to be back up at the end of this week, that would be the simplest option as there is the option to reinstall the firmware (its on the page where it says youre on the latest).
if youre really in a hurry. go to http://tablets-dev.nokia.com/nokia_N900.php
enter your imei number and it will provide you with a list of the firmware versions available for your device. look for the pr1.2 version that is correct for the region of your device. ie. im in australia, but my device is from the usa. therefore i used the usa version.
the flasher is available up the top of the page.
note, in windows 7, you'll need virtual pc and windows xp mode installed.
then just download everything. copy everything to the same folder (ie. c:\maemo, copy the flasher and the image files here)
then load up command prompt. keep tying
cd..
until it goes all the way down to c: drive. then type in
cd maemo
replace maemo with whatever you called the folder where you put everything. then type in
flasher-3.5.exe -F os.bin -f
replace the os.bin with the name of the os file you downloaded (the one that says pr1.2 on that image files page), alternatively, rename the image file to os.bin for simplicity.
turn off n900, hold the 'U' button, plug it into your computer, and it should boot up to the nokia logo with a usb icon in the corner and stay on that screen. then your computer should detect (in virtual pc mode, you have to choose the option at the top of the window to attach the device).
the flasher will update the image.
then after its done, unplug the phone and reboot it and it will boot up as per normal.
people generally seem to recommend flashing the emmc, but it isnt entirely necessary, and doing so will cause you to lose all data on the 32gig partition.

Nokia OVI Suite and Nokia Care Support

Today I called Nokia Support, because I could not download maps with map loader.
The guy asked if the ovi suite is installed. I told him, that the Ovi suite keeps on crashing on start-up on my machine, and that all other software is running fine, e.g. the PC suite which I am using instead.
For a price of 14 Cent/Minutes this "Nokia-Care"-guy had the nuts telling me that probably my computer needs to be fixed. After telling him that my computer works fine with all other software, he finally told me that I need to call Microsoft, as it would be their fault that Ovi Suite is not running on my machine.
This is a poor joke called "Nokia-Care". Dear Nokia-people, that is no-support and no-care-at-all. Providing something that crashes for free, and charging money for providing rudeness on the phone.

Hey,
Hw did u instlld ur latest version, w/o installing previous version, if yes, unistall and reinstall NOS, it will work
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Be Very Careful When Choosing to use Nokia Care sy...

Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
Sounds simple doesnt it? I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults.
I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
Regards
A No longer happy with Nokia Customer

Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
Regards
Another No longer happy with Nokia Customer

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

Nokia Car Mode on N8 - Bluetooth disconnects when ...

After recently upgrading to Belle, I installed Nokia Car Mode because it is what I had been looking forward to the most. However it simply disconnects the Bluetooth connection to my car's audio system a few seconds (maybe 5 seconds) after I enter the Music module.
Steps to recreate:
Start car (1999 BMW M3 running DICE Mediabridge 1500 connected to CD43 head-unit). Car's Bluetooth mode is on and car is discoverable.
Launch Nokia Car Mode on Nokia N8
Pair phone with car using the Bluetooth pairing button on the launch screen. Pairing is successful so continue by pressing the Start Car Mode button.
Press on the Music button to enter the Music module. Music attempts to start playing automatically. The display on the head-unit says "PLAYING", but no sound from the speakers and then the BT connection ends in about 5 seconds.
Thinking that perhaps my old BT pairing info might be saved/corrupted and not usable with the new Belle firmware, I performed a complete reset and re-installed Belle using a tool whose named I should not mention, but no luck even with a pristine build.
If I uninstall Car Mode from my phone, I can connect to my car and play music just fine. If you have navigation running simultaneously, the navigation prompts get routed through the car audio by virtue of the music player's streaming. However as soon as I re-install Car Mode, the same problem begins and remains until I uninstall it again. (If you don't uninstall Car Mode from your phone, it will launch itself automatically when it detects a BT connection with a car using the relevant BT profile.)
Here's another observation: During the 5 seconds that the phone has not yet disconnected, the Music Player's progress bar moves at a rate of about 1 second forward for every 5 seconds elapsed. So it is as if Car Mode introduces a performance issue to the playback.
So now I am living with the way things were in the Anna days: I can play music and navigation audio through my car just fine, but I really wish I had the extreme convenience that Nokia Car Mode provides (when it works as designed).
Solved!
Go to Solution.

I just installed Car Mode on my Belle-equipped N8. I have two serious complaints (not sure if this is the best place to post, but here goes
a) (Really inconvenient!) My speed dials DONT WORK! If I press and hold "2" in regular mode, I speed-dial home. In Car Mode, I just see the "2" appear, and it keeps beeping the longer I hold it! There does not appear to be a way to use speed-dial in Car Mode, which is a #FAIL (in my opinion.) You ought to be able to somehow configure this.
b) I love Internet Radio. When you select Music, you go right into the music player and can never select Internet Radio. You ought to be able to add other audio applications to the Music button.
Thanks for listening!

Nokia Care (U.K) -Simply the best service i have e...

My Nokia N97 was sent back for a repair a number of weeks ago.
I have had numerous problems with the unit, ( multiple faults/repairs) but i won't go into that.
My son was recently adnitted into Hospital, and was in intensive care.
The N97's internal microphone stopped working, and i was unable to hear callers.
I arranged a repair and to Nokia's credit, the unit was picked up the next day.
I was left without a phone, and desperately needed one, as my wife and i were at the hospital for 24hrs, doing 12hrs each.
I contacted Nokia on 17/09/11, and explained my predicament.
I spoke to a gentleman named Damian, who could not have been more helpful.
Suffice to say, not only was i offered an alternative handset, Damian even tried to get the handset, to me the following day!
The handset arrived this morning, and i am so grateful.
This was customer service, way beyond my expectations, and i am so humbled by the kindness shown towards me.
My faith in Nokia has been restored, and this shows what a great compamy they are.
I cannot recommend the Nokia Care service, highly enough.
Thank you.

Yes it is nice to see some positive feedback, I had my N97 replaced a few months ago, but sadly it is still a very problematic bit of kit !! None the less well done Nokia for customer service
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Nokia Care- N95 Support

I am having lots of problems with my N95. The handset keeps on shutting down or freezing without applications running. The handset is very unreliable and I feel I must reinstall my primary SIM into my trusty N80. For example if I try to accesss my voice mailbox by pressing and holding button 1 , the phone shuts down! I am constantly restarting the phone, sometimes having removed the battery for a few seconds.If i recieve a SMS, this often causes a problem.
I bought my N95 SIM free and am running software version 12 with a 2Gb memory card. I have had several S60 phones, so I am well aware of their limitations, but this is the worst one.
I have tried to contact Nokia Care on 0845 0455555. They keep you hanging on for ages, trying to speak to an Engineer ,only to be re-directed, before being cut off. They even promised to call me back, but they only said that to get rid of me!
So I tried to contact Nokia Care by e-mail. I got a standard computer generated reply, and it was obvious nobody ever bothered to read my e-mail!
All I want is to speak to someone about my problems to double check I am not doing anything wrong before I return the handset. Does anyone know who and how it is possible to speak with a qualified Nokia technician?
Adrian Smith

First you could download some new software onto the phone, the new software is very reliable.
www.nokia.co.uk/softwareupdate
If that doesn't work the techinition you want is to go to a Nokia Service Centre.
They will repair free under it's 2 year warranty
www.nokia.co.uk/repair
Nokia N95
V 20.0.015
0546553

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Behaviour & service of Nokia Care Centers

Hi,
How are u ? I recently bought Nokia 6233 music edition phone Warrenty Ref. no. APAINY065420469 it started giving problem when I chose video(3gp or mp4) as ring tone. The people who are calling me,& when I answer them, they can`t hear me but I can hear them! Anything else is normal. Can anybody HELP me???. I already tried reinstalling nokia software v4.91 available on nokia product update site but not of any help, same problem continues.I also went to Nokia Care Centre (Solectron Centum Electronics Limited) in my area Gurgaon Haryana, India,today i.e. 16/02/2007 at about 3:00 pm but the response I got, was not satisfactory one. they told me if it is a software problem you will get back this in max. 2 - 3 hours. They also let me know the site where I can check status that never worked. Then I called up nokia Careline contact number given at the bottom of invoice copy. They told me that they have no information about my set & asked me to contact local Nokia Care again for status which I did, The person who picked up the phone took my details and told me that nobody is there Pl. call after 20 min which I did then also nobody turned up on the phone. The same person who picked up phone earlier told me that he has collected the information that you need to contact us on Monday morning at about 11:00 AM to know whether your set will be rectified here or will go to Delhi.
Pl. tell me, this is the way your nokia care center make customer Roam about. Why, they don't at the very moment tell me that it will take this much of time and they are not even sure about the problem I told them. Can't understand why u people cannot recruit people who has proper knowledge about set. Pl. take this matter seriously as people trust nokia for quality and service but this is the second instance that had happened with me. Also if you can upgrade your Nokia Care Center with proper tools & technicality required to solve the problem & not make a mess of everything. kindly treat this on urgent basis as I will be without my cell which is my single point of contact at this moment & could hamper my job as I am IT professional needs to have cellphone on 24 hours, any emergency.
Also one more thing kindly update your site as there is no support for Nokia 6233 Music Edition
Harish Bajaj
Sr. Exchange System Administrator
CSC, India
EDIT: removed IMEI and personal details
Message Edited by ajak on 19-Feb-2007
11:30 AM

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Poor Nokia Care Support

I had purchased a Nokia E6-00 in September 2012 in Bangalore. It was working well until the beginning of November when the mobile refused to load, switching it on taking it up to the Nokia Welcome screen and switches off after that. I took it to the Nokia Care Center who said that a software update was required, and I agreed. After a few hours, they informed me that there is a hardware problem in the phone and that it had to be sent to Delhi to be repaired. I mentioned to them that it was a new phone, just over a month old, and a hardware problem meant it was a defective device and I would prefer a replacement of the device with a new one. The Care Center personnel directed me to the call center mentioning that I need to talk to them regarding that, which I did, mentioning that a phone that is just over a month old should not have a hardware problem, that I have been delivered a defective device, and I would like a replacement of the device instead of repairing the old one. Till date, despite numerous calls and discussions, I have just got a reply telling the phone has been repaired and that I should collect the phone from the Care Center and nothing else above that.
I would like to know if I am on the wrong side demanding a phone replacement instead of accepting the repaired phone which was defective in the first place when I bought it.
Looking forward for your opinions
Solved!
Go to Solution.

Welcome to Nokia discussions board.
We are sorry about the experience you have with your device and its repair. As this is a user to user forum, all complaints should be sent to [email protected]
Regards
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Complaint of nokia care centre in punjab india

i bought a nokia c5 mobile fone in feb 2012. after 6 months its charging port got damaged. when i showed it to nokia care in my district in sangrur (punjab) , they repaired it out of warrantee and took 1000 rupees. after this in december 2012 its display got damaged. this time people at this care centre were not able to make out what actually went wrong with the fone. they said that a new display will cost me 1600 rupees (again out of warrantee). they kept my fone for two days and after two days they said that the fone cant be repaired. then i took my fone to a nokia care centre at chandigarh. they said that TWO IC's have been taken out from the mobile by someone and now the fone is a mere garbage !!!!
moreover folks at chd centre told me that the earlier repair of the charging port is not present anywhere in the records of nokia.
i am totally disappointed with this dishonesty of nokia
and i will not think twice before going to consumer forum
my contact no. XXXXXXXXXX
Moderator's note: We have removed your phone number as it is unwise to publish personal information on the Forum.

Sorry to hear ofyour complaint.
please remove your number and contact nokia here http://www.nokia.com/ie-en/support/contact/contact-us/
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Justification of Nokia Care Bangladesh

With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts !!!!!
Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

How I got fooled by Nokia Care, Bangalore. [Lumia ...

Hi,
I purchased a Nokia Lumia 720 on May 2nd week 2013 from an authorized Nokia vendor in Bangalore. Now, here are the issues I've faced, and here's how Nokia has been 'kind' to serve me.
> The phone has had reception issues from Day 1. The person on the other end of the line, cannot hear my voice clearly, which ends up in me shouting/talking louder than usual to make sure the person gets me. Initially, I thought this might be a network issue, or maybe because the phone is too new. I decided to give this a few days.
> Day 7, and things got worse. Poor reception, phone lagging, volume increasing decreasing automatically, notifications failing. On contacting Nokia care, they asked me to format my 'seven day' old phone. That was done. No change.
> Day 10. I finally gave up and thought of switching networks in hope of getting better reception. Mind you, I was getting excellent reception at my house with this same SIM on my previous handset.
> Day 14. New SIM activated. Issues remain. Contacted Nokia, they asked me to move to 'Micro Sim' and not cut the normal 'Sim' as that might be the reason for the issue. Plus, the other issues increased making the phone unusable at times because of the lag.
> Day 17. Microsim activated, Issues gone worse. Planned to visit Nokia Care, Bangalore. Got told that I need to format my phone again and everything will be fine.
> Day 18. Formatted. Issues remain. Visited another Nokia Care in hope for better service. But well, got treated arrogantly. According to the customer 'care' rep at the Nokia Care, water has made it's way into the motherboard of the phone and that has been causing issues. When told that these issues were there since day 1, the customer care guy cuts you off arrogantly, and instead blames you of phone tampering. Like, really. The phone wasn't even taken to any service station apart from Nokia, and even when it was taken to Nokia, they did not open the phone. Apart from that, I have taken utmost care of the phone; no rough usage at all.
Now, it's pretty clear that the phone has had issues since day 1, and I've followed every instruction given by Nokia to hopefully fix my phone. Nokia on the other hand is hell bent on blaming the customer for the issues in the phone; also washing their hands off from fixing it within the warranty period since the supposed motherboard does not come under warranty, and has billed me Rs. 1200/- and asked for SEVEN day period to fix the phone, today being the second day of waiting period.
I do not understand why I have to pay Rs. 1200 to fix a brand new phone which has had issues since day 1, plus, why is Nokia so stubborn in proving that the customer is always wrong, a fool; and whatever the reps at Nokia Care say, are as accurate as it can be. Oh, not to forget the arrogant behaviour of the reps which make you embarrased infront of the others queued up to service their phone.
A truly apalling experience for a Nokia lover like me, do not think I'd ever buy a Nokia phone ever; even if given for free. I'd rather save myself the harrasment the reps intend to cause you.
- An Annoyed Lumia User.
P.S. I can give you the various acknowledgement, jobsheets, and IMEI number of my phone in case you need to retrieve any detail.

Hi AnnoyedByLumia,
Welcome to the Nokia Support Discussions!
First of all, I'd like to say that I'm sorry to hear your experience and we'd like to assist you in this. Surely, our colleagues in Nokia India will be able to help you further on your concern. You can contact them by clicking on the Nokia Support section that you can see on the lower right portion of the screen. You can also visit this link as your reference;
www.nokia.com/support
About the Discussion Board, your feedback is welcome in the Forum for as long as they do not violate any rules that is stated in the Guidelines and respect for Nokia and for each forum user is being observed.

Nokia care - is this a joke

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