Nokia Care is unable to update my phone software.....

Hi,
I am using Lumia 710.
I was trying to update my OS to 7.8 with zune, but zune said that your phone is up to date. (8773). So i visited to the near Nokia Care Center, they tried to update the OS, but unable to update and return back me with some cause. (hard disk open or something else.)
And the phone is resetted and all my apps, games, photos & contacts are deleted.
Also told me to submit the phone to send it to Bangalore for L3 Support.
Can you tell me what the reason behind it??
Why Nokia Care unable to update my OS.
Solved!
Go to Solution.

There are two different issues here, firstly roll out to Zune of updates can take a while and secondly Nokia Care wouldn't use Zune to update your Lumia 710 so apparently device has a USB communication issue precluding installing firmware requiring escalation to Level 3 service centre.
Happy to have helped forum in a small way with a Support Ratio = 37.0

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