Nokia Care (U.K) -Simply the best service i have e...

My Nokia N97 was sent back for a repair a number of weeks ago.
I have had numerous problems with the unit, ( multiple faults/repairs) but i won't go into that.
My son was recently adnitted into Hospital, and was in intensive care.
The N97's internal microphone stopped working, and i was unable to hear callers.
I arranged a repair and to Nokia's credit, the unit was picked up the next day.
I was left without a phone, and desperately needed one, as my wife and i were at the hospital for 24hrs, doing 12hrs each.
I contacted Nokia on 17/09/11, and explained my predicament.
I spoke to a gentleman named Damian, who could not have been more helpful.
Suffice to say, not only was i offered an alternative handset, Damian even tried to get the handset, to me the following day!
The handset arrived this morning, and i am so grateful.
This was customer service, way beyond my expectations, and i am so humbled by the kindness shown towards me.
My faith in Nokia has been restored, and this shows what a great compamy they are.
I cannot recommend the Nokia Care service, highly enough.
Thank you.

Yes it is nice to see some positive feedback, I had my N97 replaced a few months ago, but sadly it is still a very problematic bit of kit !! None the less well done Nokia for customer service
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

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Message was edited by:
VMR
Message was edited by:
VMR

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