Nokia E51 Messaging problem

Please can someone help me, I have rung Nokia and tried to resolve this but after 2 hrs the guy gave up and the problem still exists.
When I go to create a New Message, I follow the correct steps, Messaging-New Message-Create Text Message- I Highlight the "To" field, then I select Options-Add Recipient, this takes me to the Contacts list and here the problem arises,,,,,,usually I would highlight the persons name then click on OPTIONS to use the feature to add the name to the Text Message's "To" field,,,,,,,,,the problem is the OPTIONS has disappeared, it is just not there, it has always been then but then just up and went.
Can someone help me with this problem. The Tech I spoke to had me reset the phone using the *#7380# combo then I had to enter a code. Anyway it did not work.
At this point I feel like using the phone as flying projectile.
Thank you in advance for any help given
Maeeye

Hadimassa
Thank you for your reply, I rechecked what the tech had me do and the first time he had me use *#7780# 12345, this reset the phone not losing any data, but it did not restore the missing icon.(he called this a soft reboot)
He then gave me *#7370#12345, this he called a hard reboot....by the time he gave me this second code I had had enough just about 2hrs on the phone.
Later in the day I tried the hard reboot and it did restore everything, lost my data etc, but I didn't have that much on it anyway.
My point to him was if he did not know how to fix the problem then he could of told me at the get go, not 2 hrs later after he had tried so many things, and the language problem did not help as he was not of this country.
Once again, thank you

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At first i found the software very responsive, quick and an great deal faster than my previous owned N95.
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When i go form "desktop", active stadby i mean directly to "create message", or to messages through the fastkey it takes at least 20 seconds before i get where i want to be.
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forgive me my loosy engelish grammar and spelling.. i'm dutch.

12-Jun-2008 09:32 AM
peteralmere wrote:
we were talking about a phone. And not discussing an issue about restarting computers here....
No? Maybe I can't understand the language, then?
12-Jun-2008 09:32 AM
peteralmere wrote:
And yes a computer or a device like a phone
(emphasis mine) That said, I could not find any authoritative result after a Google search. Maybe my searching skills are bad too?
Anyway, I'll hold myself guilty for hijacking the thread - sorry. Conversation regarding restarts have to be conducted somewhere else.

Nokia E51 Messaging problem

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