Nokia E52 Software update says "Conncetion to Mobi...

Hi,
I have bought new Nokia E52.
The latest manufacture but the software version is old.
The software version in my phone is 34.001 and the latest available is 52.001.
I tried to update the phone software using the Nokia Software updater and OVI suite.
But while updating it is showing error as
"USB Connection to Mobile is lost.. Follow the steps... Disconnect from USB and Trun On off. Conncet to USB again".....
Actually i have not even touch the phone... I am not sure why this error is coming..
Even you disconnect the phone, the phone is blank.. so i need to remove battery to start it again...
I have tried this procedure again and again but not working...
Please help..
thanks in advance
Attachments:
Copy of Error.JPG ‏40 KB

You can do a hard reset of the device, but note that *ALL DATA* on the device will be ERASED. To do a hard reset ( where the phone is almost rewritten ), press *#7370#. If it still doesn't seem to solve, turn off the phone and press *, 3, dial ( green ) and power key altogether till the phone turns on. Always backup before you perform these functions.
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