Nokia e71 - array of problems.

Hey there, I'm new around here so I'm hoping I can find some quick help or a fix for my ever-more annoying e71.
First off the bat, it won't vibrate.
Well, it will. But it stops vibrating when it feels like it. Sometimes when I get a call, it will vibrate, sometimes it won't. The same with SMS.
I've found the only solution to this is to change the profile (Silent/Outdoor/Meeting etc) to make it vibrate again. The result is 4 or 5 identical profiles!
Second, I can't access my phonebook...
When I hit my phonebook button, I'm given something that looks like this..
"Contacts
There was a problem. Please
try again."
With the options of "OK" or "Cancel".
And last, but not least - every email I retrieve is blank.
I've checked my POP and SMTP servers and handlers, and the mail is going through - but my handset displays blank messages.
That's all for now, as the other problems are more minor and I won't bother you with them.
I've spoken to both Phones4u(retailer) and 3UK - both try to assure me that there is nothing wrong with the handset and I must be doing something wrong.
All I want to do is get into my phonebook for crying out loud!
Thanks in advance, and any help is GREATLY appreciated.
P.S: I am using a Mac, and finding it frustratingly difficult to find any way of updating my phone's firmware, software or OS. So any pointers on that would be cool too, seeing as the Nokia PC suite won't support Mac.
Message Edited by mark1591 on 20-Oct-2008 04:48 PM

**UPDATE**
Uninstalling Windows Live Messenger has allowed my phonebook to work again..
WHY?

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