Nokia E71 Fading Text On Display

Hello Nokia Owners,
Hopefully someone has seen this issue and have an easy fix, as I'm frustrated about this oddball occurrence. I'm wondering if there's a QA/QC issue at hand where these are being manufactured?
Within the past 6 days, I've purchased 2 brand new Nokia E71 phones from 2 different Walmart stores, 30 mins of each other. These are phones for the Straight Talk prepaid service. I have not yet activated the phones on ST, as my goal is to first test the basic functionality to determine if it's worth the $200 and will satisfy my needs.
What's happening on both phones, in the same exact manner and location on the phone, is that the menu title name for some menus have fading text. It appears as though there's a display issue. I've attached some screenshots to make it easy to see what I'm experiencing.
However, when I've tested playing the included videos in the phone at full screen, it appears to play the videos through the menu title name area with no fading. The same goes for looking at images - I do not see any fading with the included images in that area.
I have done a Soft Reset on both phones using the *# option and from the "Factory Reset" option in the menu. This has not resolved it on either phone. I have also changed themes, changed menu colors, changed the font size, none of which has resolved this.
Thus far, I've returned one phone to Walmart and ready to return the next one now due to this issue. I'm willing to try a 3rd but that's where my limit is. I really like this phone and want it, but if this issue is indicative of a fully dead or fading display after a short period of use, I will not make the investment.
Any help is most appreciated.
Attachments:
HSAScreen.jpg ‏600 KB
PersScreen.jpg ‏542 KB
AccPtsScreen.jpg ‏436 KB

AdriaticBlue wrote:
When trying to unlock the keypad using the standard two keys, the screen went blank then on, blank then on (consistently, like a flicker motion) with every key I hit to unlock. (I initially hit the incorrect keys to unlock the keypad.)
Short answer: I don't know. Other phones (the E52 and maybe the E5) have issues with the display lighting at odd times as the keyboard lock or phone lock activates (not typically when it deactivates). So it could be a firmware issue. But it could have also been a bad phone.
AdriaticBlue wrote:
By any chance, have you performed a software update on your E73? That's the only step I have not taken, as it appears I need to activate the phone on service to do any software updates via TracFone. I can (and have) tested the E71 on my WIFI connection which works great, but I cannot invoke a software update via WIFI.
Mmm, you could try Nokia's Ovi Suite or Software Updater software for Windows. Instead of downloading a small patch file, you'd be downloading a complete 50 MB+ firmware file instead. You might see a message that no updates are available, but it would be worth a try.
But something to understand about Nokia phones: they're all different. You can have two phones with the same OS, released within months of each other (my T-Mobile E73 is very similar to the E72) and have very different issues. Maybe they each get firmware releases at nearly the same time, and one update fixes a bug while the other includes the bug. (I'm exaggerating a little, but you get my point.) The E71 is a feature pack 1 phone while the E72/E73 are feature pack 2, so while the phones share lots of surface features, their guts are often quite different. For example, I get the impression that Nokia made substantial changes to the hardware drivers from FP1 to FP2, but not always for the better. I have done several software updates to my phone, but have never seen the problem you described. Hopefully it stays that way.

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marmite wrote:
I have read the whole of this topic with great interest. I haven't got an E71 yet but decided to look up a bit about it first before deciding whether it was for me. I have been using a T2 palm which is now ancient and coming to the end of its life so need something that is going to be as reliable as it has been in the past. I also wanted to consolidate my phone with my diary. I am now in two minds as to whether to go for a smart phone at all :-S.
I don't think this discussion has anything to do with the decision as to whether to get a smart phone. It has to do with whether to get *this* smart phone. There are others, of course, and they should be considered.
The original question i was looking for on the forums was whether you can cut and paste entries in the calendar as that is something I use everyday, but now having read all the posts on this board I am worried that I will lose all my appointments and contacts!!
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Can anyone convince me that I am doing the right thing in even considering a Nokia E71?
You've read what's been said here. I think the summary is that the hardware is very good, Symbian is a solid OS, but some of the phone and PC software, as well as the (website and phone) support is slipshod (I tried calling Nokia customer service the other day and their phone menu system went into a loop!). My experience is that while much of this is annoying as hell, I've managed to beat this thing into submission and make it usable, at least for me. And I use it both as an organizer (I'm finding that I use my T3 less and less, though I still keep it up-to-date, because there are things it can do that the E71 can't) and a phone. One of my requirements was that I wanted an unlocked phone. Because I am a light phone user (also occasional user of the web browser and email client; rarely use texting), I have a pay-as-you-go account, which is far less expensive than the usual contract account. The E71 is available unlocked at reasonable prices. Something equivalent, like the Blackberry Bold, was twice the price when I bought the Nokia in February. The iPhone wasn't available unlocked. The Google phone wasn't available unlocked and the reviews were lukewarm. The Palm Pre wasn't available. Etc. The E71 seemed like the most reasonable solution for me at the time. Of course, I didn't know about the problems I was to encounter, but, as I said, I've worked around them.
So my advice to you is to look at the whole field of available smart phones, of which there are many, consider your needs and do cost/benefit analysis. I would include the E71 in your deliberations but certainly can't give it an unqualified recommendation. But I also can't say "you are completely insane if you buy this phone". It depends on your requirements and what you are willing to pay.
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Phone: E71 bough from 3 in the UK ~20months ago.
Firmware: 100.07.76 08-06-2008 RM-346 E71-1 (241.02)
Here's how it happens:
Step 1) I create a memo on the calendar with the phone.
Step 2) I do an Ovi sync over the air (i.e. there is no use of the PC Suite or Microsoft Outlook going on).
Step 3) Some (but not all) of my single day memos are spread over two (2) days.
How it should look when correct: http://tinyurl.com/ovi-cal-memo-right
How it actually looks when wrong: http://tinyurl.com/ovi-cal-memo-wrong
As you can see in the 'wrong' example, instead of memos showing up as lasting for 1 day duration it's apparently "23 hours, 59 minutes" in duration, and ends on 18/07/2011. And yet it's spread over the 18th and 19th on the month view. The correct date (as entered and displayed on my phone) is actually the 19th! The same goes for all those other 'wrong 2-day memos': they should all only be shown on the second of the two day bar that's visible in month view.
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It's a real niggle, to say the least.
What can be done?
Thanks for any help.
Attachments:
ovi-cal-memo-right.jpg ‏155 KB
ovi-cal-memo-wrong.jpg ‏159 KB

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Folks,
I have configured the my Nokia E71 to corporate email today, i sent one test email, that was success.
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