Nokia E71 - Product 0578223 No firmware update

I have had my E71 for over 12 months now and had no issues, all of a sudden the device keeps turning itself off and is quite slow and unresponsive.
I checked for an update on the Nokia Update Checker site and on entering the following details:
Product Code: 0578223
It states there is no updates, I find this quite bizarre when I see people on the net using 300.xx.xxx
I have phoned my provider Orange (UK) and they state to contact Nokia.
Anyone else having issues with this product code, or know of a solution to getting a firmware update?
My current firmware on the device is 200.21.118

Herewith my reply from Nokia Support:
Thank you for contacting Nokia Careline.
In response to your concern, we understand that you would like to update your phone's firmware. However, upon checking your phone's product code 059H6F1, the firmware version that is available for your phone is software version 021.014. For your reference, you may visit the link below:
http://www.nokia.co.uk/appmanager/UnitedKingdomEnglishNOKIA_UK_23/Get_support;JSESSIONID_NCOM=G2ZNTN...
Furthermore, firmware version 021.014 is the general firmware for all Nokia E6-00 phones. Kindly be informed that there are factors that affect its distribution such as the following:
1. Product code of handset (for there are certain compatible software for each variant as guided by the Federal Communications Commission and other related legal authorities).
2. Country (there are designated firmwares for different countries as this also require the approval of Telecommunication authorities of each country).
3. Network Service Provider (for they may not have approved the software yet due to their modifications on your handset which will be affected upon updating).
For future reference, please feel free to check our website. Kindly refer to the link below:
http://www.nokia.co.uk/support
You may also call our Customer Care Hotline at 0845-045-5555, Mon-Fri 9am-7pm (except bank and public holidays).
Please do not hesitate to contact us again if you have any further questions.
It does rather beg the question as to why the firmware updates are displayed on their GB/UK E6-00 support pages, but that's Nokia !
So you now we know!
Nokia E6-00 SIM free
Mac User

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Thats how I understand the process to work as well, but it seems this is not the view of the operator (Vodacom, btw also South African)
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